Vegas Hero— player complaints: 32 in English

Hello. Today, I've still waiting for my withdraw. But now about three days of, but nothink news from vegas hero. Please any help. Thanks in advance.

I made a deposit and won a decent amount quickly so I tried withdrawing few hours later I had a message asking me to confirm my account this was on the 12th December it's now the 16th and still no update when I contact the casino they just keep telling me it takes upto 72hours even though that has passed already

I signed up with gamstop and my account was closed. I have been trying to withdraw the £1000 in my account. They kept telling me I need to resend the documents. Now they are saying they have all documents but keep saying they still waiting on the right department sorting it out. This have been going on for 6 months now

I made a withdrawal yesterday morning 14th of April for £300 and carried on playing on the site with money I had left. No message at all about having to verify my account or anything. I then made another withdrawal of £700 later at night yesterday where I was met with a message saying I must verify my account. I was then taken back to my home page of my account where is said my account was already verified. It's frustrating that I had to contact support to be told I must verify my account and the fact they didn't contact me to tell me to do this. I have made 10 deposits in all and from 2 different bank cards both in my name. I just find it strange that it asks me to verify now. And I'm just worried that by reading the reviews it will take a long time to verify me then I still need to wait for my withdrawal being processed.

I am a verified player at Vegas Hero. I had a $710 withdrawal request that was approved, supposed to be sent by etransfer. I did not receive an etransfer. I have repeatedly tried to contact the casino about this , and they tell me that they sent the transfer. and first they told me I needed to contact interac about it, as the problem is on interac end. Not theirs. well, twice now I've contacted interac and they've verified that no transfer was sent, or even attempted to send to my email address. When I relayed this info to Vegas hero they tell me to wait until they resolve it. But interac is not a company that lies to clients. The transfer wasn't sent.. the casino needs to be honest with me and at least let me see some kind of verification that the money was sent . They will not budge or help at all. It appears they are trying to shaft me, because they didn't send the payment. And I don't feel like waiting until whenever the heck they decide to address it. I was promised payment with 48 hours. All I'm getting is a smoke screen and dishonesty.

Hi, Vegas Hero have asked me for the following documents in order to withdraw and I have submitted every one: Proof of address ID (I have supplied both Drivers licence and passport) Selfie of me holding ID Proof of deposit method (card) Proof of the deposit I made leaving my bank account Notorized passport (at a cost of £90 to me to get done) They are now saying that the notorized passport certificate that I have provided is not enough. Email pasted below: "You’re nearly there but not quite – we are missing some items and could not complete the verification process: - Color copy of notarized ID/Passport/Driving Licence (chose the one applicable): The copy of your document must be certified by a notary public, who verifies the identities of everybody signing the document, witnesses the signatures, and marks the document with a stamp (or “seal”). Alternatively, the copy of your document can be certified at the Post Office ." I am at my wits end with this - I keep providing them with documents and they are never enough for them. Can you help?

I won 18,782 and was asked for several documents to verify my account, including notarised ID (which I paid a notary for). I sent everything they asked for by email on 12 October - my ID, proof of address and several other documents. I've emailed them chasing and resending the photos but ive not received 1 reply since I sent the docs in. Its as if they have chosen to ignore me as soon as I've the documents they require, I had no problem getting a reply before this! Its now been almost 3 weeks since I sent the documents. I can't log into my account so I can't get on live chat to speak to someone to find out whats going on, I've tried calling but no one answers the phone and no one is replying to my emails. Ive tried everything and I don't know what else to do. Please can you help me? Ive borrowed money on the strength of this win and I need to get this paid out so I can pay everyone back.

I signed up to Vegas Hero over 2 months ago now and won £4298 on their welcome offer. The company then asked me to jump through a load of ridiculous hoops including getting notarised documents, sending selfies etc. I have provided everything they have asked for and they still won't pay. The last thing they requested was an online statement for the card provided, which I sent. They then asked me for the same thing again, which I sent again and asked what the issue was with it. That was on the 9th June, since then they have not responded and the money still hasn't been paid.

I opened an account made three deposits won over 7k then they asked for id i sent it then they blocked my account never contacting me to say why i had to contact them they wanted me to do a video call i asked for someone that can sign language more than five times but they bullied me into doing it on a notepad i could never see the agent then five days after they sent email saying someone else is in control of the account utter rubbish because i play same game and stakes as someone else please help me

So on the 25th April I opened an account with Vegas hero. I submitted my verification docs as requested and then deposited and played through around £6k before they restricted my account. I had to wait 13 days before getting a response from them. During this time I did some research and saw that they were a sister site of Casino Cruise of which I excluded myself from back in 2016 permanently. After I informed them of this they said my account would be closed under clause 14.3 “The company may refuse to open an account or may opt to close a players’ account which has already been opened at its own discretion. Notwithstanding this all contractual obligations already undertaken or entered into will be honoured. Many thanks” I found this amazing to take £6k off of someone and close the account in 3 days. They also said that although they are a sister site with casino cruise, they have since changed licenses so that they do not have to enforce self exclusions from their old license. I find this completely unprofessional and all I asked was my account to be reinstated or a refund of the deposits due to self exclusion. They aren’t coming back to me or giving me any information as to why their security closed my account. Please can you help, not only me but I don’t want others to use this site and encounter a similar thing and lose money unfairly and without any chance of regaining any of it. Thank you, relevant emails can be forwarded if required as evidence.

Dear Sir/Madam, I am doing this on behalf of my son, so as to not distress him any further. My son [EDIT]. I sent proof to the gambling company of this as I was legally advised that : "A mentally impaired man has no capacity to contract. This is doubly so where he is entering into a gaming contract with a gambling website Accordingly, you should seek to sue the gambling website for return of the monies paid away from his bank account. The gambling website is primarily liable as it took the money from his account. It cannot lawfully contract with a mentally impaired man and seek to keep monies obtained" He was self excluded from spinit who has the same licence as Vegas Hero and he requested to be self excluded in October 2017 I sent the site evidence of the fact, a fact they keep ignoring. The site claims my son used 3D secure, also untrue , confirmed by his bank, my son does not know the password for his own protection, so I know he never entered any password. It seems this site just wishes to place the blame on my son who is clearly vulnerable. Very shameful company if they do not see any wrong in taking my vulnerable sons money thats for his care and daily living. My son [EDIT], yet this company will only deal with my Son when I made it clear i do not want any pressure or stress placed on him, due to his conditions I do not want [EDIT]. I am 62 and this is really starting to stress me out never mind my son, I try do what I can but I not that great with computers so I try and rely on my daughter but she has kids and work, so its not also possible to get her help, but she told me to file a claim on this site to see if you could help. Please help me. Yours Sincerely [EDIT]

I signed up to Vegas Hero casino. As I registered everything went well, however looking at my profile there was a typo in my surname , I opened live chat and mentioned this, he said it was fine and would be changed as I sent over my ID, I have screen shots of this. I deposited 585 pounds in total and won just under 1400. My account then got shut and self excluded as I was told I previously was a member of another sister site . Winnings have been confiscated and now I’ve been told they will only return 200 of my deposit despite depositing 585 and winning 1400!! What an absolute joke, they let me deposit no problem And now they are taking everything ! I want my whole deposit back if they won’t pay out.