Ruby Slots— player complaints: 20 in English

I have my account with Ruby slots verified and I requested 2 withdrawals, one for $280 and the other for $100 on January 29th and 30th of 2026. Everything on my account was verified and stated it was good to go. So I had contacted them due to they were late on giving me my money and then they come back and state that they are in need of a birth certificate, passport or a report of vitals stating I am alive and a US citizen. They just paid me within the last month and I feel that they do not need the information they are requesting and like I said my account says verified online and good to go. I mean a casino doesn’t even need those documents when you hit a jackpot. I feel that they are just trying to delay payment or trying to come up with a way so they don’t have to pay me my money. I have emailed them several times and now they won’t answer me back. If you could please look into this for me that would be greatly appreciated. Thank you in advance

I havent deposited in years because of a previous issue withdrawing money. they have been emailing me weekly trying to get me back and lately have said they made withdrawing easier. I deposited money using my debit card from my capital one checking account. I went on a winning spree and won a total of $12,000. I requested 5 with draws by bitcoin totaling $10,000 and i played the other $2000. I waited the 10 business days contacting them almost everyday for an update. On the tenth day chat support said i can not withdraw using bitcoin because i didnt deposit with bitcoin. That i needed to withdraw by wire. They sent me a long list of things to send them for the wire. I sent them the same capital one banking account I deposited with, my bank statement, and my utility bill. within an hour they emailed me saying they needed alternative bank wire info. I contacted support and they told me capital one account can not be used for wire? then told me to open an account with bank of America or citi bank then make over 15 transaction for my first statement and try again. which would take a couple of months by the way. I informed them i can open a boa or citi account and they said open another capital one account? they refused to tell me why my capital one account was denied and why they accepted it for deposit? It just seems like it is always something with them and i should have known better. I am surprised that they have not been banned or had legal action taken against them as of yet? They said their check withdraw system is down so my only option is to open a new bank and hope they accept it. I can get approved for a BOA or Citi account so i have no options?

I have beven trying to collect my winnings since 4/25. I received email on 5/20 from Ruby slots telling me my wire transfer was aproved. I have chatted with customer service so many times and getting different answers to this day. Their rules for withdrawal states once approved wire transfers will be sent 7 to 10 day's. I have attached screenshots of some contacts . I've been told they have no other contact person regarding complaints, just customer srevive. Thank you, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Good morning, On the same day that I won €900 playing at Ruby Slots casino, I tried to make a withdrawal and was immediately asked to make a verification deposit of $10 via Litecoin. I consider this practice suspicious and unacceptable. No responsible gambling operator should require a payment afterward in order to access the winnings. Moreover, the platform does not offer any alternative verification method or withdrawal option. I have not made this payment, as I suspect it may be a scam. I am attaching a screenshot showing the message received and the deposit request. I would appreciate it if you could review the case and help me recover my winnings, or report the platform if it does not comply with legitimate practices. Thank you very much, ▇▇▇

Hello, Here below the transactions from my Ruby Slots casino account (from : 2022-09-12 to 2022-10-12) My Transactions [EDIT] My complaint is : why my Ruby Slots account has not been verified yet? I have sent five times my documents to [email protected] to get my account verified. Unfortunately, all my e-mails have been unanswered. I have sent my documents on 9/17/2022, 9/20/22, 10/01/22, 10/08/22 and 10/10/22. Also, i would appreciate a confirmation by an agent at Ruby Slots casino if my account has an active withdrawal request. In my last e-mail sent to [email protected] on 10/10/2022, i wrote that I would like to withdraw $100 via Bitcoin from my Ruby Slots casino . What i don't understand is there's no mention in my Ruby Slots account transactions that there is withdrawal via Bitcoin. Any help would be greatly appreciated as i'm left in dark from the Ruby Slots casino customer service. I thank you very much for looking at my case.

Ruby bet Every item of identification I send is always declined I’ve sent driving license Passport Finance statement with address on within 3 months Bank statements that match the deposits on there site And still not happy I’ve had endless chats and emails with them And they don’t want to pay me out

Ruby slots avoiding payout even though my account and documents have been verified and ive made a deposit via bitcoin and requested my withdrawal via bitcoin. Get the same response everytime [EDIT]: Upon review of your account yes, it is already been verified and you request your withdrawal since last 3/4/2021 2:41:43 PM . (12:42:07) [EDIT]: We sincerely apologize for the delay. (12:43:32) [EDIT]: I also can see here that this is already been forwarded to the Relevant Team for an approval. As of now we actually don't have an update yet.

Nov 20 request withdraw $2500. They take $116 so now $2384 Everything approved and ready for payment to be sent ([EDIT] Confirmed ruby employee) So they re redeposited back into acct to give themselves more time from paying me. Please help

Hi, I was told in writing I would have a refund of my funds deposited and its never occurred, now every time I try and contact the casino they block me, I have heard from a staff member there however they continue to block me even after they have asked I contact them. Below is the transcript between me and the casion

I applied the bonus ELCINO and I had to receive 25 free spin which I play and win can, later I reached the limit it imposed on me to withdraw my earnings and the surplus was automatically withdrawn. I changed games and I came back and I won 700 American (913,50) Canadian and I had to deposit $ 30 Canadian because it told me that I could not withdraw if I did not deposit and My bank charged me $ 43.50 Canadian and in their account this would deposit 30 us and I asked to withdraw it and I was refused because my apple tablet was saying that I had to deposit before I could withdraw my money. bonus and I received it as an e-mail because I complained to them because I thought it was unfair to have lost my evening to play and I could not withdraw anything other than my offer to pay me back in my I counted the $ 30 I gave them initially that I asked them to refund me on my credit card and they did not do it to me. to repeat on my count what I did not want. I really but really hurt and I'm not perfectly bilingual so I'm currently translating the text on a translation site to facilitate the exchange between us. so I send you the email as it was answered [EDIT] (Your Casino Support) Apr 22, 16:09 EDT Dear [EDIT], Thank you for contacting Ruby Slots Casino. Your withdrawal was approved, because you had mixed funds. The great majority of our bonuses are meant to be played independently.Mixing fund is a situation created when a deposit is made while having a balance of more than USD 5 already in your account. max cash out requirements. Unfortunately, this situation invalidates any winnings received from those funds. With the compliment Regards, [EDIT] [EDIT] Apr 22, 12:07 EDT I want to make a complaint, I do not want to have my win because I have a deposit, I want my, money. User name [EDIT] E-mail. [EDIT]

I requested a withdrawal over 10!days ago and it is still pending which breaches there terms and conditions I have emailed on several occasions with no response so I contacted live chat and was told they have a delay in processing withdrawals so I won’t get it just now but I will receive it at some point I have told them this is unacceptable as players are not allowed to breach terms and conditions so why should the site be allowed to do so? Hoping this would help speed up my withdrawal but nope still waiting apparently withdrawal people were going to be asked to speed it up but as of yet still heard nothin this situation has caused me nothing but stress and anxiety I would like it resolved ASAP!

I deposited $30.00 and redeemed a bonus chip, and began playing i was down to less than $10.00 when i hit 4 deuces playing wild deuces which was $250.00 payout, and a couple of royal flushes with a wild card. my balance was at $360.00 dollars i believe so i requested a $200.00 withdrawal and played some more and then requested a $100.00 withdrawal. after posit 3 days of my address not being identified the denied my request saying i mixed money so they were keeping my winnings. I didn't mix the money they did i have no control which account they put the bonus or a deposit. After contacting support they said that was the rules and offered me a $100.00 free chip to try and win again but if i did i could only withdrawal $100..00 max

I was playing double your luck I had $538 I had already been playing for awhile @ $15 per spin hit the spin button and my balance went to $38.00 they took $400 I went to the chat room and have gotten no response

Good Afternoon, I had requested a withdrawal around 10/11 for $1500. I have been checking on the status regularly and today noticed that it’s still in pending status. I sent customer service two emails, one on 10/12 and one on 10/23 requesting updates and have had no response. I can forward you the emails if you need to see them. I’m hoping you can assist me with this. Thank you.

I have concerns about my RubySlots account. I had two withdrawals in the amount of $1175 approved April 10, 2017. I received one payout for $1175 minus a $40 fee in June. I have not received the second payout as of today, Aug. 25. I have made numerous inquires to no avail. I am very concerned about receiving the remaining $1175 of my winning. Can you please help me get my winnings.

Hi, My name is [EDIT] and I am submitting the following complaint about the online casino ruby slots. I took a welcome bonus of $50 dollars, a no deposit bonus, and I completed the play through and had $100 in my account - the casino agree with me on this and placed the $100 in my account. I then went to withdrawal using bitcoin and was asked for document verification. I provided the following documents - passport, bank statement, and health insurance statement. I was then told that because when I entered my address at the time I opened my account I entered 1 digit incorrectly so the address on file did not match the address in my documents my account would be closed and I would not be paid.

6/22/2017, starting balance $975, play Bubble Bubble, go through literally hundreds of spins with not single feature - other than features, only way to make ANY money is very small amount occasionally from spin screen. As such, I just watched the spins go and eat up my money. I reported this to support, tried another of same game, did same, reported. Explained that in total 505.00 wasted, it only did spins, NO GAME. Explained very clearly amount spent and amount remaining that I was going to play different games with (470.00). Reports got auto acknowledge replies, said would contact me, never did. Next day, went in to play with current balance, played rather freely or loosely, played it down, not worried because I was confident that they would take care of what happened the night before. No real replies from support, chat said they can see report, no problems, insulted me with comments like Once you play your balance down you cannot just get more, etc. Offered me a free 75 chip with max 100 value. I explained that all that money was from my deposit and a no rules and no max cash out bonus, and that I had played quite a while working on getting it up that high. They talked to me like I was trying to get something for free. I turned down the 75 chip. Explained that surely others had encountered the same issue on the game, perhaps figured it out sooner than I did and didn't lose as much money. I gave support every detail possible, confident that when they saw that there truly was no way possible for a player to win anything at all in that condition, that they would want to take care of it. I NEVER would have allowed the game to continue if I had any idea that no matter how many spins I did that nothing would be triggered and that I did not stand a chance of winning any money as many times before that I had played the same game. I asked them to go in and see for themselves, the screens, etc., that for the entire time, the only things I ever hit was bet and spin, nothing else. The person on chat that insulted me mostly was [EDIT] (really), who, in closing, told me to do whatever I have to do but that they are one of the very best online casinos. Ironically, I mentioned to chat and support that I would have thought a successful company such as their's would not only NOT insult their players, but that they would want to make an effort to make it right in a big way. As I told them, I am perfectly capable of playing too much, not cashing out before I blow it all, etc., and I am also perfectly willing to take responsibility for that, that sucks, but that is absolutely not the case here! The fact is that I planned on playing all of that on their site, hopefully building it up more and cashing out, possibly spending it all again, but it would have been on games that I actually played and enjoyed playing, and where I actually stood a chance of winning money, not simply watching it take my money, period. Upon learning that the support apparently means nothing, and that they were not willing to treat me like an actual person who had made many deposits and played quite a bit on their site, I spent the remainder of the day with a headache and literally sick to my stomach at times. I do hope you can help me. Thank you for your time. [EDIT]

I requested a withdrawal on 10/21/2016. A week later the withdrawal request was denied and a note was made on that the check for the amount had been approved. There is no clarification from the casino if or when a payment will be sent. I only keep being told that the minimum the minimum time to send a check 10-15 days, not counting the processing time.

I deposited $30 in ruby slots early hours this morning 29/07/2016 and won £211.73 and asked for a cashout, I refused to send the id they asked for as I do not trust them and they wanted far too much id , I mean like everything photo id bank cards proof of address my signature everything, my reason was I did not trust and now having done some checking up on them it seems I was right not to trust as they have got a bad name and have changed there name before, they never ask for all this id before they take money out of my account do they! this should not be allowed to happen.

Ruby Slots - Surprise payment!!!<br> <br> Surprise, Surprise, Surprise, I just got a real surprise, it wasn’t an early present from Santa but it was something so remarkable that I must share it with you immediately...... I just received $200 from Ruby Slots.<br> Now this doesn't sound too astounding I know, but when you consider that I was contacted by the casino, after they read my post on Casinomeister "Nov 18th Ruby Slots wiped my jackpot winnings".Ouch the truth does sting a little especially when it’s in print! So much so, that it prompted the Casino to email me; offering an explanation of sorts..for their previous actions (wiping winnings) and an offer of $200 cash payable immediately to a nominated Netteller or moneybooker account.<br> <br> Yeah right! thought I, almost not worth wasting my time replying. But Christmas, goodwill, faith n all that stuff urged me to reply. So earlier today I sent a very short reply with the info for depositing into my moneybooker account. Wasn't I shocked to receive notice of a deposit $200, a few hours later!<br> <br> Of course this amount falls way short of the original amount that was wiped... and the explanation I received for wiping my funds (jackpot n all) was that... " I am from Australia and not eligible to play at that Casino" Well that was news to me , but fair enough, can’t argue with that one, is Black N white. What is arguable though is being expected to believe that the Casino just kept missing this vital piece of information - again and again.... (Australian) missed it in my email address when sending all those emails, missed it during my account registration- must of because it was accepted and missed it when awarding me some bonus money, turns out these were all done "in error". Such silly sods, lucky for them I helped sort this out very quickly..... All it took was a good old win, jackpot and all, for the Casino to realise this awful error had occurred.<br> <br> Ah! never mind - am well and truly over it, so over it in fact, I had not attempted any further contact with the Casino, so credit where its due, it was a pleasant surprise to be contacted by "Cindy Greco" from Ruby Slots with some answers and some of my winnings.<br> Merry Christmas to you all! [/FONT]<br> Julie<br> <br> <b>See Related Threads: </b><br> <ul> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/ruby-slots-what-is-manager-withdrawal-approved.98344/" class="link link--internal">Ruby Slots - What Is "Manager Withdrawal Approved"?</a></li> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/ruby-slots-casino-slow-or-never.77719/" class="link link--internal">Ruby Slots Casino - Slow or never?</a></li> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/ruby-slots-wiped-my-jackpot-winnings.53707/" class="link link--internal">Ruby Slots Wiped My Jackpot Winnings</a></li> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/rubyslots-com-unpaid-account-closure.85584/" class="link link--internal">Rubyslots.com Unpaid Account Closure</a></li> <li data-xf-list-type="ul"><a href="https://www.casinomeister.com/forums/threads/ruby-slots-vip-player-withdrawal.65632/" class="link link--internal">Ruby Slots VIP Player Withdrawal</a><a href="https://www.casinomeister.com/forums/threads/ruby-slots-surprise-payment.54369/" class="link link--internal"> </a></li> </ul>