Vegadream Casino— player complaints: 23 in English

The player from Germany had been waiting for a withdrawal from Vegadream.com for 20 days after receiving confirmation on September 18, 2026, but had not yet received the funds. He had taken screenshots of the related communication. He said he had already received €1200 from the casino before, but this time the casino claimed the winnings had been transferred while the money was still missing. We were unable to move the complaint forward because the casino had a long record of non-response and did not cooperate with our attempts to mediate, so the complaint was closed as unresolved.The player from Germany had been waiting for a withdrawal from Vegadream.com for 20 days after receiving confirmation on September 18, 2026, but had not yet received the funds. He had taken screenshots of the related communication. He said he had already received €1200 from the casino before, but this time the casino claimed the winnings had been transferred while the money was still missing. We were unable to move the complaint forward because the casino had a long record of non-response and did not cooperate with our attempts to mediate, so the complaint was closed as unresolved. Written by KristinaComplaint Resolution Center Team Lead Submitted: 30 Sep 2026 | Unresolved : 02 Oct 2026Automatic translation:

The player from Germany faced repeated, unjustified cancellation of his withdrawal requests to MiFinity at Vegadream Casino, despite having a fully verified account and previously successful withdrawals. The casino's claim of a breach of Rule 9.4 was unfounded, as all deposits were made using MiFinity. He had two pending withdrawal requests totaling €469 and had not received a valid explanation despite multiple contacts with customer support. We were unable to move the complaint forward because Vegadream Casino had a long pattern of non-response and ignored our attempts to contact it. The complaint was therefore closed as unresolved, as the casino did not cooperate or provide any explanation for the cancelled withdrawals and confiscated winnings.The player from Germany faced repeated, unjustified cancellation of his withdrawal requests to MiFinity at Vegadream Casino, despite having a fully verified account and previously successful withdrawals. The casino's claim of a breach of Rule 9.4 was unfounded, as all deposits were made using MiFinity. He had two pending withdrawal requests totaling €469 and had not received a valid explanation despite multiple contacts with customer support. We were unable to move the complaint forward because Vegadream Casino had a long pattern of non-response and ignored our attempts to contact it. The complaint was therefore closed as unresolved, as the casino did not cooperate or provide any explanation for the cancelled withdrawals and confiscated winnings. Written by VeronikaComplaint Resolution Center Deputy Team Lead Submitted: 21 Sep 2026 | Unresolved : 30 Sep 2026Automatic translation:

The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Germany has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 16 Sep 2026 Automatic translation:

Reason: Delayed payment Hello,I would like to file a complaint regarding the significant delays I am currently experiencing with my withdrawals from VegaDream.I won approximately €55,000 on my account. According to the withdrawal limits imposed by the casino, I am limited to €5,000 per week.I therefore requested my first withdrawal on September 2nd, 2026. Today, it has already been 10 days, and my first withdrawal has still not been processed.Every time I contact the customer support team via live chat, I receive the same response: they tell me that they are currently dealing with a significant number of withdrawal requests and that this is affecting their processing times.I understand that a high volume of withdrawal requests could potentially cause some delays. However, after 10 days for the very first withdrawal, this explanation is becoming difficult to accept, especially considering that I am then required to make several additional withdrawals due to their €5,000 weekly withdrawal limit.I would also like to clarify several important points regarding these funds:The winnings come from my own deposited funds.No bonus was used to generate these winnings.My account is 100% KYC verified.I have already made several withdrawals from VegaDream in the past and successfully received them.This is therefore not a newly created account, nor is there any outstanding identity verification issue.I therefore do not understand why the first withdrawal of my winnings is taking so long to be processed, especially since all requirements appear to have been fulfilled and I have successfully received payments from this casino in the past.I am not asking for anything unreasonable. I simply want my withdrawals to be processed regularly and within a reasonable timeframe, in accordance with the withdrawal limits imposed by VegaDream.I am therefore asking AskGamblers for assistance in this matter, with the hope that the casino can provide a clear explanation and ensure that my withdrawals are processed regularly, rather than leaving me waiting indefinitely between each payment.I am, of course, able to provide the necessary screenshots and supporting documents regarding my account, winnings, withdrawal requests, and conversations with customer support.Thank you in advance to AskGamblers for your assistance.Kind regards,

Reason: Delayed payment Dear "Obi One" Askgamblers "Please help me; you are my only hope" I submitted a withdrawal request of 2250 euros on September 5 after a win on slots at Vegadream casino.My account has been fully verified for 10 days; I played without any bonus.I understand the pending withdrawal time at Vegadream is 0 to 96h (4 days max), but we have now reached 7 days to process the withdrawal, and it is still indicated as pending on my account.This is my first withdrawal there; I hope there is no problem and the casino can be trusted and will pay very soon.Please assist me with this matter. I already have difficulty putting a withdrawal in place when I win, but if the withdrawal takes too long to be processed, this is a nightmare for me. Thank you in advance for your help!!

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 14 Sep 2026 Automatic translation:

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Her money had not been received yet. She reported that her €1,580 winnings withdrawal ID 3637013991 had been cancelled by Vegadream Casino, allegedly for a bonus violation, although the withdrawal had already been accepted by the system after her bonus had been shown as 100% completed and her KYC had been verified. She also said the casino deleted her deposit, withdrawal, and game history and kept sending generic AI replies instead of a proper explanation. We were unable to move the case forward because the casino had a long record of no response and did not cooperate with our attempts to mediate, so the complaint was closed as unresolved.The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Her money had not been received yet. She reported that her €1,580 winnings withdrawal ID 3637013991 had been cancelled by Vegadream Casino, allegedly for a bonus violation, although the withdrawal had already been accepted by the system after her bonus had been shown as 100% completed and her KYC had been verified. She also said the casino deleted her deposit, withdrawal, and game history and kept sending generic AI replies instead of a proper explanation. We were unable to move the case forward because the casino had a long record of no response and did not cooperate with our attempts to mediate, so the complaint was closed as unresolved. Written by JeanCasino Analyst & Complaint Specialist Submitted: 20 Aug 2026 | Unresolved : 06 Sep 2026Automatic translation:

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 27 Aug 2026 Automatic translation:

*Update: It has now been +4 days since I tried make a withdrawal again, was also in contact with live support (again) yesterday, and still NOTHING has happened! It's amazing how low and bad this casino has become compared to what it once was. *Update: Stupid dumb replies here from Vegadream on liter

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 17 Aug 2026 | Resolved : 19 Aug 2026Automatic translation:

It's been a week now and my withdrawal still hasn't been approved.I've been in the live chat almost every day asking what's going on - and why nothing's happening.I always get the same answer, "high load" and other lies. The support (there is no support.) lies and does nothing to help.Vegadream.com

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The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We marked the complaint as resolved because the player confirmed the issue had been settled using the dedicated button. The case was therefore closed in our system.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The player reported that €5,000 had been paid out, but he was still waiting for €3,400, with the withdrawal delay exceeding 14 days. We had requested additional information and communication records from the player to investigate further, but due to his lack of response, the complaint was closed for the time being. The player could reopen the complaint if he chose to provide the necessary details.

It’s taking far too long now. If you don’t contact the chat, you can end up waiting for a very long time. First, you’re told to wait 48 hours, then you’re told to wait 5 business days, and after that you’re told, “We’re sorry, but the department is very busy.

Waited for customer service 5 times only to get no help and be told that they are all busy and the chat is now closed. I spent over an hour and a half trying. I had a deposit bonus only available on that day. I deposited and the bonus came up on deposit but it was not credited after deposit! POOREST

I'm pissing for this casino!!!!!kankerop!!Close me account because I not want to verify a verified account!!!!!! not refunded me account balance. 78€

Scam casino, they will always find a way to cancel you withdraw, i am vip on this s... site and they have now scammed me 2 times in a row, first for 1100 euro and then for 1000 euro. i asked for documents for the rules they say i break, but they wont send.DONT PLAY ON THIS SITE IF YOU HAVE ANY DREAM

Perfect scam casino showing all the symptoms.1. Delay withdrawal by 2 months. such that you eventually cancel it and zero it.2. verification takes 2 months if you are especially doing a huge withdrawal. say you deposited 100 and withdrw 120 they will approve. but if you did a 100 and withdraw 2000,