SunBet Casino— player complaints: 19 in English

19 Complaints

4▲ Last 30 days · was 2

0 Unresolved

8.9742143498495d Last complaint

— Risk index · no statuses

SunBet Casino: 19 complaints filed in English across 2 platforms. Most of them are about withheld payouts (37%). Texts below are the players' own words, as published on the source site; last complaint 2026-10-02.

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What players complain about

Withheld payouts 37% 7

Game fairness 21% 4

Other 16% 3

Account blocks 11% 2

Verification 11% 2

Bonus terms 5% 1

Status unknown 19

Sources

Trustpilot 18 Casino Guru 1

Complaints by month

Questions and answers

How many complaints are there about SunBet Casino?

The English-language record holds 19 complaints from 2 platforms; 19 carry no status from the platform. The latest one is dated 2026-10-02.

What do players complain about?

Mostly withheld payouts — 37% of cases, then game fairness (21%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 19 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 19

02.10.2026 Trustpilot Game fairness

This is the worst site to play on. If you want to loose all your money in any bet. This site will take it. Almost no bon

This is the worst site to play on. If you want to loose all your money in any bet. This site will take it. Almost no bonus or free spins. Loose and loosing is all you will get.

01.10.2026 Trustpilot Withheld payouts

This is a bad betting site sunbet I'm struggling with my winnings also my deposit bonus up until now try to contact them

This is a bad betting site sunbet I'm struggling with my winnings also my deposit bonus up until now try to contact them always to busy to answer by the time they answer my phone call my airtime is out or they decline my call emails don't get response I'm so unhappy with sunbets...then betway an hol

22.09.2026 Trustpilot Withheld payouts

I have relentlessy being trying to contact and get my jackpot winnings from SUNBET. I Got the random jackpot and then ou

I have relentlessy being trying to contact and get my jackpot winnings from SUNBET. I Got the random jackpot and then out of the blue i recieved an error. i have been trying to sort this out with online support and the support email. But all i have received is. 1. having to wait online to be told yo

15.09.2026 Trustpilot Other

Where did you get my number even? I get advertising sms'e from you daily!!!!! No matter that I block the nrs you send it

Where did you get my number even? I get advertising sms'e from you daily!!!!! No matter that I block the nrs you send it from every time. I am sick and tired of your unwanted spam. I will and have never been so stupid to bet on anything. Betting companies are scammers. Go away!

03.09.2026 Trustpilot Verification

I deposited into sunbet before fica approval of my identity, they still can't approve my identity but I played and won a

I deposited into sunbet before fica approval of my identity, they still can't approve my identity but I played and won aviator and jet x,I tried to withdraw the money and it's still pending..SUNBET is a total scam

17.08.2026 Trustpilot Game fairness

when it comes to gambling yes there is risk.. Yes you will lose.. But the irony is that on sunbets you Will win once bes

when it comes to gambling yes there is risk.. Yes you will lose.. But the irony is that on sunbets you Will win once best twice a month and the rest of the time they just rinse you... Deposit after deposit, playing different times, playing different games, non stop losing... Side note I went to wors

08.08.2026 Trustpilot Withheld payouts

Sunbet is scam it did not allow me to withdraw my money until I reverse it and play with all I hate you sun bet I put 35

Sunbet is scam it did not allow me to withdraw my money until I reverse it and play with all I hate you sun bet I put 350 voucher and was 700 bonus I play until I reach the requirements and won 900 but they rejected my withdrawal more than a week until I used it

03.08.2026 Trustpilot Withheld payouts

People stay away from Sunbet!!!!!!! I won some money and have been struggling for 2 weeks to withdraw.. i emailed they c

People stay away from Sunbet!!!!!!! I won some money and have been struggling for 2 weeks to withdraw.. i emailed they create a ticket number but no response. I called they first tell me they had an issue with withdrawals then they tell me my bank declined mind you i play on hollywoodbets, betway a

27.07.2026 Casino Guru Withheld payouts

SunBet Casino - Player's withdrawal is delayed.

The player from South Africa was having issues receiving his funds in his debit account, which was linked to his casino account. We asked for more details about the withdrawal problem, but no response was received from the player despite a timer extension and reminder. As a result, we were unable to investigate further, and the complaint was closed for now due to lack of communication.

23.07.2026 Trustpilot Game fairness

Giving them a one star as their games are terrible. Cant even get the free spins. Have to keep buying them and still win

Giving them a one star as their games are terrible. Cant even get the free spins. Have to keep buying them and still win nothing

23.07.2026 Trustpilot Bonus terms

Be careful when depositing money with SunBet. They will not allow subsequent withdrawals. I received a deposit match wel

Be careful when depositing money with SunBet. They will not allow subsequent withdrawals. I received a deposit match well over a year ago and have subsequently spent and won back all money more than 2 times which was the requirement to withdraw. This has now been changed to 10 times. They make excus

11.07.2026 Trustpilot Game fairness

Pure Scam!!! Don’t put your money here. Twice in a row I’ve won on live roulette and when I switch to Lightening Roulett

Pure Scam!!! Don’t put your money here. Twice in a row I’ve won on live roulette and when I switch to Lightening Roulette I specifically kept betting on one dozen for more than 20 spins and with 1000 on the dozen and at least R10 on each number. It did not land once in those 20 spins on the 2nd Doze

22.06.2026 Trustpilot Account blocks

My account was blocked on 10 April 2026 , email was sent to Support and after another 3 emails they eventually said my a

My account was blocked on 10 April 2026 , email was sent to Support and after another 3 emails they eventually said my account was blocked due to a compliance review and they will get back to me. I emailed again still got the same response . Chat to an agent today and still no explanation why my ac

06.06.2026 Trustpilot Other

Dear Sunbet Team,I am writing to lodge a formal complaint regarding an issue I experienced on your platform. While playi

Dear Sunbet Team,I am writing to lodge a formal complaint regarding an issue I experienced on your platform. While playing one of your games on the Sunbet app, I encountered a bonus round that displayed my winnings on the screen. However, as the bonus was concluding, the app displayed a "game error

05.06.2026 Trustpilot Withheld payouts

Finally got my Refund after 40 days to be exact. Worst service ever stay away if you can and do your research.

29.05.2026 Trustpilot Other

I opened an account today, and despite my bank warning me of a scam, I went ahead and tried to deposit several times. My

I opened an account today, and despite my bank warning me of a scam, I went ahead and tried to deposit several times. My banking app said approved. Yet no funds showed .tried to chat with the fake bot with no luck. I have now blocked my card and can only hope that they did not steal my cash. The pro

27.05.2026 Trustpilot Account blocks

3 months waiting sunbelt have held money in my account . I’ve never experienced such unprofessional behavior. After lock

3 months waiting sunbelt have held money in my account . I’ve never experienced such unprofessional behavior. After locking my account for a doubt log in error my account has been locked with all my money in it. After I suggests legal action and advice I was introduced to a senior official within th

01.05.2026 Trustpilot Withheld payouts

The Games and everything is fine, but when it comes to withdrawing your winnings then comes the Headache. Service is pat

The Games and everything is fine, but when it comes to withdrawing your winnings then comes the Headache. Service is pathetic, I still cant withdraw my winnings from 5 days ago. Tried to withdraw via ewallet, received the Pin. When I punched in the PIN, then come the message, the PIN you enterd is I

28.04.2026 Trustpilot Verification

Can't verify and Can't withdraw i don't think the agents working there can work on computer's or read or write.

How the risk index is calculated and how complaints are labelled — the method behind this section.