Coincasino.com— player complaints: 20 in English

20 Complaints

3▲ Last 30 days · was 2

0 Unresolved

23.759349405845d Last complaint

21.7 Risk index

$44,300 · 6,790 BRL · €120 Disputed sums

Coincasino.com: 20 complaints filed in English across 3 platforms, disputed sums $44,300 · 6,790 BRL and 1 more currency. Most of them are about withheld payouts (45%). Risk index 21.7. Texts below are the players' own words, as published on the source site; last complaint 2026-09-17.

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What players complain about

Withheld payouts 45% 9

Verification 20% 4

Other 10% 2

Account blocks 10% 2

Licence 5% 1

Bonus terms 5% 1

Game fairness 5% 1

Status unknown 18 Closed, no outcome 2

Sources

Trustpilot 15 Casino Guru 4 LCB.org 1

Complaints by month

Questions and answers

How many complaints are there about Coincasino.com?

The English-language record holds 20 complaints from 3 platforms; 18 carry no status from the platform. The latest one is dated 2026-09-17.

What do players complain about?

Mostly withheld payouts — 45% of cases, then verification (20%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 20 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 21.7 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 20

17.09.2026 Trustpilot Withheld payouts

Almost all these online platforms are the same kind of scam except of 23Cas.comand a few others. Coincasino is quick to

Almost all these online platforms are the same kind of scam except of 23Cas.comand a few others. Coincasino is quick to take your money but when it comes to paying out - oops, there is always an excuse. All my withdrawal requests were answered in the same way: copy paste replies with no clear timeli

13.09.2026 Trustpilot Verification

Made 2 accounts with different emails because i had forgotten my first account.When i went to withdraw my funds on the s

Made 2 accounts with different emails because i had forgotten my first account.When i went to withdraw my funds on the second account, they asked me to produce a document that cannot be produced by my bank to verify i own the emails.They wanted a logo of the payment processor, my email, name, date o

12.09.2026 Casino Guru Withheld payouts

Coincasino.com - Player’s winnings haven’t been received yet.

The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Italy has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 12 Sep 2026 Automatic translation:

04.09.2026 Trustpilot Account blocks

Do not trust CoinCasino. I requested a withdrawal and they asked for identity verification. On September 4, 2026, at 9:0

Do not trust CoinCasino. I requested a withdrawal and they asked for identity verification. On September 4, 2026, at 9:02 AM, they sent an email confirming my identity verification was successful. Immediately after I submitted another withdrawal request at 12:43 PM, they blocked my account and confi

03.09.2026 Trustpilot Verification

I provided an official address certificate and two bank statements. All documents are valid and show my current address.

I provided an official address certificate and two bank statements. All documents are valid and show my current address. Support rejected them, claiming the certificate was issued in 2021 — but that date is actually my passport issue date. The certificate itself was issued in July 2026. I am 18 year

27.07.2026 Casino Guru Withheld payouts

Coincasino.com - Player's withdrawals have been confiscated.

The player from Brazil requested the withdrawal of R$ 3,500.00 and R$ 3,290.00, which were canceled after he activated a bonus for Free Spins. He argued that his winnings were from real money bets made prior to the bonus activation and insisted that CoinCasino’s confiscation of his funds was unjustified and lacked a proper explanation. We asked the casino to clarify the confiscation, but no final casino explanation was needed because the complaint was later marked as resolved by the player.

26.07.2026 Trustpilot Verification

You can deposit all you want, you can play all you want , but if you want to withdraw they need you to identify yourself

You can deposit all you want, you can play all you want , but if you want to withdraw they need you to identify yourself and after sending documents they are quiet and you get the same automated responses. 'We are currently working on it ' we have send it with high priority ' Dont fall for it. They

26.07.2026 Casino Guru Withheld payouts Closed, no outcome

Coincasino.com - Player’s withdrawal has been delayed.

The player from the Czech Republic had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. We asked for confirmation of KYC status, previous successful withdrawals, and communication with the casino, but the player did not respond to our follow-up messages and reminder. As a result, we were unable to continue the investigation, and the complaint was closed for now due to lack of cooperation.

20.07.2026 Trustpilot Licence

casino banned for scam. happy to see scamers get banned.

19.07.2026 Trustpilot Other

This casino is so bad, everything is bad, they online chat support is bad, rewarding system is bad. No cash back no noth

This casino is so bad, everything is bad, they online chat support is bad, rewarding system is bad. No cash back no nothing... Do not use this casino let them go down without players , they deserve it.

30.06.2026 Trustpilot Verification

DO NOT use this crypto casino website. They let you deposit and play but when it’s time to cash out you have to send gov

DO NOT use this crypto casino website. They let you deposit and play but when it’s time to cash out you have to send government documents/proof of residence that they will continuously send back until it is in pdf format straight from the bank/gov website. All hope is not lost though as i was able t

23.06.2026 Trustpilot Bonus terms

Coincasino will steal your deposit, bonus and winnings because somewhere in their terms it’s noted you are not allowed t

Coincasino will steal your deposit, bonus and winnings because somewhere in their terms it’s noted you are not allowed to bet over a certain amount with bonus money. They then refuse to return even your original deposit. Many illegal things going on here, untrusted casino. Do not play here. They wil

16.06.2026 Trustpilot Withheld payouts

Scam site.Holded my 4000 hours and didint pay. Commercials instant payment.

16.06.2026 Trustpilot Withheld payouts

requested a withdrawal of 250.00 on june 6, on june7 they said it was paid out, gigadat says they never had a request fo

requested a withdrawal of 250.00 on june 6, on june7 they said it was paid out, gigadat says they never had a request for my email, have contacted support via email,they asked for bank info and tons of verification, they had the wrong email address so i sent proof of my email then they started ignor

06.06.2026 Casino Guru Withheld payouts

Coincasino.com - Player’s withdrawal has been delayed.

The player from Germany had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings had not been received yet. The Complaints Team had advised patience due to typical processing delays and requested updates after 14 days. As the player did not respond to follow-up inquiries, the complaint was closed without resolution. The player may reopen the complaint if he chooses to resume communication.

28.05.2026 Trustpilot Other

Don’t put any money in to this casino! From personal experience!

11.05.2026 Trustpilot Game fairness

Won at the game then wouldn’t let me win anything the games would glitch cut off and once I would reopen the play would

Won at the game then wouldn’t let me win anything the games would glitch cut off and once I would reopen the play would be back at the beginning. Tried several different games they all did the same thing no way to get customer service to respond. Definitely suggest another site because this one is t

05.05.2026 Trustpilot Withheld payouts

All i seem to do is leave negative reviees on these casinos that are run by lowlifes. They are supported by these youtub

All i seem to do is leave negative reviees on these casinos that are run by lowlifes. They are supported by these youtubers and when we play them they throw every book and excuse to why we cant withdraw. Now this one is no exception. My account was fully verified and no breaches nothing and i went o

04.05.2026 Trustpilot Withheld payouts

Awful doesn't even come close to this website, deposited and didnt receive the deposit bonus so decided to use the depos

Awful doesn't even come close to this website, deposited and didnt receive the deposit bonus so decided to use the deposited money to play without the bonus won and tried to withdraw then they came back and said id broke thr t&Cs wont reply when asked what ts&c they've said its internally decision o

03.11.2025 LCB.org Account blocks Closed, no outcome

CLOSED: [due to the submitter's inactivity]: CoinCasino.com - Account Issue

my coincasino account balance disappeared while i was still playing slots after i asked live support about it my account was closed shortly after with no explanatio the win came from big bass bonanza by pragmatic play a third party provider and all the other wins too they can confirm the round result and payout i used only real crypto deposits never any deposit or wagering bonuses i can provide screenshots chat logs and on chain deposit txids to prove everything i am requesting restoration of my account or payment of my verified balance of about 44 000 usdt Disputed amount: 43999USDC Casino: CoinCasino.com Case #: 3696

How the risk index is calculated and how complaints are labelled — the method behind this section.