Vavada— player complaints: 23 in English

i lost 1000e on vavada casino, when i try to deposit more sudenly is not possible anymore, it sont say in their terms and consitions that their limit is 1000e it dont say also that i would not be able to deposit money and okay whenever i want, like now in the midle of the game i cannot play anymore. i write to their chat they only say try later im teying 2 days now, but still not possible i want explanation what a scam Disputed amount: 1000$ Casino: VAVADA Casino Case #: 2847

I had an account at vavada casino which I used for over a year. Once I asked then for a self exclusion because i have a gambling problem , and they accepted it and closed the account. After several days , I sent them an email asking for a refund since the closure took a while. They told me “ you can create a new account ” and they listed their casino's URL! How can a casino allow and tell their players to create duplicate accounts although I told them I have a gambling problem! I created a new account and gambled for a while , then i had a problem with them regarding my country as I was playing from a restricted country and they knew that as i asked them by email' “why i cannot choose palestine as my country of residence?" . They answered “you can choose any country”!!! Now i figured out that palestine was a restricted country and clearly stated in their terms and conditions. So I contacted them asking for a refund , they only accepted to refund me on an account because they say that i have created multiple accounts and it's illegal to do so !!!! They told me to create multiple account while I told them I have a gambling problem!!!! As they failed self exclusion, they must refund all the money not half! They also refuse to provide any information regarding their license. Now I am asking you to help me get my refund of my winnings of 1500$ in total Thank you!

Dear Team, on the 10th Of August 2023 I registered an Account at Vavada Casino. While registering, I was not asked about the country I live in. I made many deposit at their website, a total of minimum $2,000. On 17/03/2024 , I entered my profile but did not find my country name. So I sent them an email regarding this issue but they replied saying " you can choose any country, it does not matter !!!". Today I went to see their terms and conditions and found out that i was playing from a restricted country ! This is written in their terms and conditions 4.4 , and I also have a screenshot . Although i asked them before but they said" you can choose any country that suits"! I don't know why they give you the possibility to choose a land which is not allowed to play. they did Take over $2,400 from me, against their own Terms and conditions. They should not have allowed me to Register or even Not allowed the Transactions. I asked them to refund my deposits but they refused . In my mind, this is unfair and Not correct, they were Not allowed to accept me AS a Player neither to accept my deposits. Can you help me please?