Vavada — player complaint #59809, 2024-06-27: withheld payouts

I had an account at vavada casino which I used for over a year. Once I asked then for a self exclusion because i have a gambling problem , and they accepted it and closed the account. After several days , I sent them an email asking for a refund since the closure took a while. They told me “ you can create a new account ” and they listed their casino's URL! How can a casino allow and tell their players to create duplicate accounts although I told them I have a gambling problem! I created a new account and gambled for a while , then i had a problem with them regarding my country as I was playing from a restricted country and they knew that as i asked them by email' “why i cannot choose palestine as my country of residence?" . They answered “you can choose any country”!!! Now i figured out that palestine was a restricted country and clearly stated in their terms and conditions. So I contacted them asking for a refund , they only accepted to refund me on an account because they say that i have created multiple accounts and it's illegal to do so !!!! They told me to create multiple account while I told them I have a gambling problem!!!! As they failed self exclusion, they must refund all the money not half! They also refuse to provide any information regarding their license. Now I am asking you to help me get my refund of my winnings of 1500$ in total Thank you!