Betcity— player complaints: 18 in English

18 Complaints

0▼ Last 30 days · was 2

0 Unresolved

33.397184659618d Last complaint

0.0 Risk index

Betcity: 18 complaints filed in English across 2 platforms. Most of them are about game fairness (39%). Risk index 0.0. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.

Betcity in NeBlask: demand, licences, Trust Score →

What players complain about

Game fairness 39% 7

Bonus terms 22% 4

Verification 11% 2

Other 11% 2

Withheld payouts 11% 2

Account blocks 6% 1

Status unknown 16 Rejected 2

Sources

Trustpilot 16 Casino Guru 2

Complaints by month

Questions and answers

How many complaints are there about Betcity?

The English-language record holds 18 complaints from 2 platforms; 16 carry no status from the platform. The latest one is dated 2026-09-08.

What do players complain about?

Mostly game fairness — 39% of cases, then bonus terms (22%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 18 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 0.0 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 18

08.09.2026 Casino Guru Verification Rejected

Player cannot pass the verification.

Player cannot pass the verification. [Verification] — rejected

08.09.2026 Casino Guru Game fairness Rejected

Player has experienced a technical glitch while playing.

Player has experienced a technical glitch while playing. [Software] — rejected

14.05.2026 Trustpilot Bonus terms

Na eenn update van de site is xxxtreme lightning roullette verdwenen.21goal bonus elke week gespeeld uitslag is niet een

Na eenn update van de site is xxxtreme lightning roullette verdwenen.21goal bonus elke week gespeeld uitslag is niet eens bekend en de bonus is verdwenen.Inloggen duurt ook versvhrikkelijke lang.Lang verhaal kort ik adviseer betnation of totocasino. Betcity is bij deze gecanceld door mij!!

04.04.2026 Trustpilot Withheld payouts

They scammed me a payout i contacted them with hard evidence and they looked up different rounds and say the pay out was

They scammed me a payout i contacted them with hard evidence and they looked up different rounds and say the pay out was good. Contacted again to say they have the wrong round. Than they say we do not take this complaint any further everything has been paid out correctly just fraude scamming people.

07.01.2026 Trustpilot Account blocks

Guys Do Never ever play on this scamming site they are scammer be aware im am very serious i depositet 130€ and now sudd

Guys Do Never ever play on this scamming site they are scammer be aware im am very serious i depositet 130€ and now suddenly i cant login into my account

14.12.2025 Trustpilot Other

What s Load of shit...never again will i play this terrible site.

30.03.2025 Trustpilot Game fairness

Stupid casino. Can't win anything. I closed this shit!!! Don't waste your money!!!!!!

01.02.2025 Trustpilot Game fairness

I played betcity tournee and I should have won 5000 euro. I am now emailing them for already 7 weeks and they won't do a

I played betcity tournee and I should have won 5000 euro. I am now emailing them for already 7 weeks and they won't do anything to solve the problem.In the small letters is the text "we can end the tournee for a player without any reason". I cant even go to the court with this and feeling pretty muc

28.11.2024 Trustpilot Game fairness

If there’s something lower than 1 star, I will give.BetcityCasino777 are all scammers.Don’t waste your time here. RTP =0

If there’s something lower than 1 star, I will give.BetcityCasino777 are all scammers.Don’t waste your time here. RTP =0I hit bonus spin on 4 times, it was less than €20 after playing up to €678.I played another game “mystery joker” and I hit a free spin and it came out to be a dead spin €0.00. The

03.11.2024 Trustpilot Verification

They dont accept documents form UE . Even when you from Poland or any othe country like this . Bet city sucks. I recomme

They dont accept documents form UE . Even when you from Poland or any othe country like this . Bet city sucks. I recommend for everyone Unibet

15.10.2024 Trustpilot Game fairness

People look out for this casino site they are scammers the let you win nothing and take your money away i lost 340 euro

People look out for this casino site they are scammers the let you win nothing and take your money away i lost 340 euro in Just 20 min bad custom service Just and bad casino site you beter can try-out cusco casino

21.09.2024 Trustpilot Game fairness

This is the worst online casino I have ever played...750€..in 35 minutes at 1€ per spin....not a chance..no bonus and no

This is the worst online casino I have ever played...750€..in 35 minutes at 1€ per spin....not a chance..no bonus and no win at all in €€s only 60c 50c 80c...terrible casino the owners and promoters should hang thier heads in shame...pathetic site...play and you are an idiot just like me.

13.08.2024 Trustpilot Bonus terms

This is the biggest SCAM casino i ever meet,spent about 2000eu and get 40eu in bonus games 😂😂 just dont play here!

10.08.2024 Trustpilot Bonus terms

For some reason i am cut off for Bonusses from Betcity.I had several conversations with Betcity and the last one was aug

For some reason i am cut off for Bonusses from Betcity.I had several conversations with Betcity and the last one was aug. 7th. 2024. Ticketnumber 1099653.If i only knew what i did wrong, but no one can tell me what i did wrong.That's very frustrated, to be told " you did something wrong ! " . And w

29.07.2024 Trustpilot Withheld payouts

Scammers you are. Ppl win and you don’t pay them. Lewis Hamilton won the race yesterday and I did place a bet on Lewis a

Scammers you are. Ppl win and you don’t pay them. Lewis Hamilton won the race yesterday and I did place a bet on Lewis and you didn’t pay me my money because the live result was that he didn’t win at first. Well, He didn’t win at first because the other guy cheated and was found out just right after

20.07.2024 Trustpilot Game fairness

There is nothing more than other scamsino's. Chance to win anything is about 00,1 %. When you get free spins the win is

There is nothing more than other scamsino's. Chance to win anything is about 00,1 %. When you get free spins the win is never higher than 25x. Yes yes the answer from casino ginna be "we are sorry but we have licence. "

12.04.2024 Trustpilot Bonus terms

activated a promo/bonus (bet 50 get 20). had to bet 50 euro and should get a free bet of 20 euro. i paced the 50 euro be

activated a promo/bonus (bet 50 get 20). had to bet 50 euro and should get a free bet of 20 euro. i paced the 50 euro bet but did not receive the 20 euro free bet. i contacted the customer support and they said that in order to get the free bet i can not activate the odds boost when placing the 50eu

01.03.2024 Trustpilot Other

I registered the website 3 weeks ago and requested to change the bank information last weekend. Afterwards, the website

I registered the website 3 weeks ago and requested to change the bank information last weekend. Afterwards, the website exclude my account from any promotion without any reason and explanation. It's not the first time they treating players like this. They use the promotions to attract people to open

How the risk index is calculated and how complaints are labelled — the method behind this section.