TonyBet— player complaints: 17 in English

Ur colleagues have admitted there was ISSUES in the Live gaming when I was playing I have screen shot of the conversation u have money u stole on a winning eager baccarat $500 + winning banker the next step will be taken against ur company with no hesitation u scam pathetic company

Goodluck trying to withdraw. Probably 4k into deposits and my first withdrawal for 500$ and they want proof of funds for a payment method I made 2 years ago, which clearly I don’t have anymore. My last 20 deposits I can prove the payment method and its denied.

The website is garbage sometimes kicking you out while playing.

I had one of the worst times today, a big friday set for gambling and potential wins and losses, blown right out of the water. Latley i have been on a losing streak so i decided a 24 hour break was needed , i did just that, then returned to gaming, i went up in winnings decided to cash out and keep

If i could put attachments here I would to show you the proof but I cant so you'll have to trust my word. I Did and etransfer from my bank account to tonybet.com via the9r platform gigadat and left my account, have an email from gigabit saying was accepted, and 2 hours later on my transaction page o

Played here a while no issues , tonight I deposited 500$ and it never showed up in my account. I messaged support and they couldn't give me any answers. Thanks for stealing my $500. Never playing here again. Rip off joke

impossible to win. i lost 3000 and never realy got a i winseems rigged to me..

Hello, I’d like to leave a review for this casino. I signed up and played a lot; ultimately, I lost over $4,000, but the money isn't the main issue. The problem is that the casino treats its players with total negligence. There is absolutely no loyalty—after losing more than $4,000, I wasn't even gi

Can't really recommend this to Canadians. Yeah, the platform has a licence in Ontario, but outside that province it's kinda in a grey zone tbh. Feels sketchy when you're playing and not even sure if you're actually protected or not

There is information everywhere about fast payouts and fast customer service... bullshit :(

I don't normally play slot only sports and blackjack. But got a 200 bonus x25 rollover and couldn't use blackjack for it and so went to slots, most were unavailable to use and they said only certain slots were allowed 7th January Played 2.50 a spin and won after a while 1600 on the hold and spin feature. I didn't take a screenshot because It never crossed my mind this would happen. When you win you win.  My Balance was 1600 Went out to lobby and balance had dropped to 340. Sent them an email asking why? Played another slot. Then went back to original slot hoping 1600 would be there. No so sent another email. Had another win of 130. Then went onto live chat they forwarded it on. I looked through my history the 1600 win was missing and replaced by 195! They replied apologising albeit totally irrelevant saying "Please be informed that due to some technical issues wrong bonus was issued, freezing your balance as well as withdrawals.  Please note that the matter was fixed, old bonus was canceled (bonus amount deducted from your balance) and the new bonus was re-issued. No idea what that had to do with my missing money But the new bonus is the same amount 200 as the old one. They have just reset it to zero. I withdrew my money of 175 and forfeited my bonus 200. They must think I'm stupid if I can't tell the difference between a win of 195 and 1600 and there was no reason to lie.  They claim the game logs have been looked at and everything is settled correctly and unless I have a screenshot they won't entertain paying me I complained but got nowhere. My own fault for betting with a company in the middle of nowhere.  Ibas and gambling commission were no help not surprisingly I sent them an email saying that I'll be taking them to the small claim courts and they said they'll be in touch within 7 days and their decision will be final I realise my case is weak but I'll go to my grave being adamant the screen told me I had a "huge win" of 1600

I requested a an increase in my monthly deposit limit from £250 to £350 (which wasn't due to reset until 26th October) so expecting an extra £100 increase on my limit. However the whole limit was increased and reset and I was able to deposit and lose £350. This is underhand and have now self excluded

Hi there Signed up to 22bet. Co.UK which is part of tonybet. For two months I made numerous deposits without any luck. I deposited roughly £180 via skrill and £40 by card. Well eventually I managed to win and tried to make a cash out of £580 leaving £400 on my balance. Within minutes of doing this I received a email asking for additional documents while sending these in I realised I made a big mistake that the card I deposited with was in my partners name. This was a genuine mistake myself and partner put all our spare income into this account and use it multiple times a day, every day. The details are automatically stored in my phone so when I click enter card details those details are entered. It was a genuine mistake. Anyways I sent in my partners I'd, copy of the card and a handwritten letter from him. My account was closed after a few hours. Over 24hours latter I received a email saying that I had breached 4 terms and conditions and that they have confiscated my winnings and only returning the deposits...... So they have confiscated £800 funds I won from a depot from my fully vertified skrill account. I contacted them and explained I didn't break any of the terms and conditions they mentioned and explained why. They then emailed back 3 days later with a different excuse saying that they have confiscated the funds as the person who's card and I'd I sent in is gamstop registered.... And they beleive that i opened my account for him. I sent them copies of my skrill account showing thousands of pounds of transactions to gambling companies dating back to 2017 but they did not care. So my complaint is they confiscated funds I won ( no bonus) using my fully vertified skrill account because of 3 tiny depots I made on a card I beleive was registered in my name. So £800 confiscated over transactions roughly £40 worth. I seeked legal advice and what I was told that the Id of my partner I gave them to comfirm ownership of his card they used to search there database this is illegal if they were going to use the information on my partners passport they needed to ask for permission. Also they have put sentive informstion by telling me my partner is gamstop registered they should never have gave me that information and I did not know this until they told me. I spoke to there live chat annonomsly and asked if I sent them informstion could they tell me if my partner has a account with them or Gamstop registered and they told me that they could not under the following law The General Data Protection Regulation 2016/679 is a regulation in EU law on data protection and privacy for all individual citizens of the European Union and the European Economic Area"

TonyBet had said I was fully verified and could cash out. When I won and wanted to cash out they said they had to do an investigation. I have given them all the information they have requested, and I don’t know what else I can do? They’ve had all my information now for three weeks and will not give me a timeline of when I can expect some of my money to be sent to me. I do not think that this is being treated fairly. I don’t know what else they want from me? When is their investigation too long? Especially considering they have all the information confirming that all my transactions with them were legitimate. What else are they waiting for?

I created and account on Tonybet last year and was verified by providing the relevant documents that they requested. I recently decided to visit the site again and managed to withdraw £300.00. Tonybet are however refusing to pay me as the identification I was originally verified with, which was my driving license, has expired. I dont see how this can be a problem as my account has already been verified. I have explained to them that I haven't renewed my driving license as of yet and the only other identification I have now is my birth certificate.

Signed up to play at Tonybet on the 22nd of October. Deposited £1500 over 6 deposits,attempted to deposit again and was blocked from doing so. Woke up later on that day and was logged out of Tonybet. Contacted customer support to ask the reason why. They stated I was self excluded via Gamstop. I should not have be able to open an account or even deposit. I contacted support stating this,they sent me a replying stating they were not intergrated at the time of me signing up. If they were not integrated how could they exclude via Gamstop. I have requested a return of deposits made on the 22nd of October,I was never in a position to withdraw any winnings due to self exclusion. I’m happy to provide ThePOGG with emails from Tonybet and Gamstop details.

My name is [EDIT], I am a member of Tonybet. Last week, I logged in and deposited for the first time in years(s?) around £600. I am a problem gambler and I have been, for months, signed up to Gamstop. After depositing £600 in one morning, I received an email informing me that Tonybet were about to become a gamstop participant (one business day later) and wondered if, as a new member, they would be sympathetic to my case. If they’d told me they were to be a member that morning, just 3 days before their membership started,I would not have deposited, as I know any withdrawal attempt would have been blocked by the time it had been processed. These were my first deposits with Tonybet in a long time (years I believe). I accept I shouldn’t have made them, but being a problem gambler and having signed up to gamstop, I am taking action to try and stop my addiction and believe the casino had created a situation where I was allowed to deposit as much as I like, £100’s of pounds, but it was impossible for me to win (because of their pending membership of Gamstop). Which I believe is fundamentally unfair. I spoke to the casino who sent me jargon text back explaining self exclusion. They refused to answer why I’d been sent the email that afternoon rather than earlier, if it was an email to all players or just me, or basically give me any useful information related to my account. ThePogg is an amazing service and I thank you for taking the time to read this. Dancul30 Thank you