Kwiff— player complaints: 20 in English

20 Complaints

8↑ Last 30 days

0 Unresolved

8.479937886169d Last complaint

— Risk index · no statuses

Kwiff: 20 complaints filed in English across 1 platform. Most of them are about game fairness (30%). Texts below are the players' own words, as published on the source site; last complaint 2026-10-03.

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What players complain about

Game fairness 30% 6

Other 25% 5

Account blocks 15% 3

Bonus terms 10% 2

Verification 10% 2

Withheld payouts 10% 2

Status unknown 20

Complaints by month

Questions and answers

How many complaints are there about Kwiff?

The English-language record holds 20 complaints from 1 platform; 20 carry no status from the platform. The latest one is dated 2026-10-03.

What do players complain about?

Mostly game fairness — 30% of cases, then other (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 20 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

There is no risk index here: no platform recorded a status for any of these complaints, and without a status the unresolved share cannot be known.

Complaints 20

03.10.2026 Trustpilot Withheld payouts

I bet and tried to withdraw £25 a small amount, other sites pay almost immediately...they say they are doing checks, we

I bet and tried to withdraw £25 a small amount, other sites pay almost immediately...they say they are doing checks, well maybe do your checks before taking customers money. Absolutely a rip off.

02.10.2026 Trustpilot Game fairness

Every deposit every bonus is the same outcome, been on here for years and it never changes yet it’s ‘random’ 80p bonuses

Every deposit every bonus is the same outcome, been on here for years and it never changes yet it’s ‘random’ 80p bonuses on big catch ALWAYS 9 out of 10 empty then it makes sure every spin after it is empty, you’ll never get anywhere. I don’t know how this site is as high rating as it is. Better luc

02.10.2026 Trustpilot Game fairness

4 months of the most horrific game play i have ever witnessed at a casino please avoid at all costs.

02.10.2026 Trustpilot Other

Hi i had been using kwiff a wile now all good until my winning got taken out my account unauthorised after back n forth

Hi i had been using kwiff a wile now all good until my winning got taken out my account unauthorised after back n forth n emails they says it was my fault even tho my password was strong they never done much to look into this and never got any of my winnings back so avoid incase this happens to you

01.10.2026 Trustpilot Verification

Kwiff casino waited for me to deposit to then bombarded me with i d documents requests. I sent a crystal clear photo of

Kwiff casino waited for me to deposit to then bombarded me with i d documents requests. I sent a crystal clear photo of my drivers license and a pdf bank statement. They emailed me back a day later saying the i d was blurred even tho it was crystal clear. I had to send my i d in a further 11 times

30.09.2026 Trustpilot Account blocks

It’s a very bad site for gaming, deposit gets missing, contacted them, account closed,

27.09.2026 Trustpilot Game fairness

Not too bad on betting but extremely low on slots, feature on hey you guys paid a whole 68p and very rare to even get a

Not too bad on betting but extremely low on slots, feature on hey you guys paid a whole 68p and very rare to even get a win on big bass, no doubt like everyone else they'll say cant find email linked to account. Avoid for slots.Absolutely ridiculous reply, we know theyre volatile but there is no way

26.09.2026 Trustpilot Game fairness

Biggest scammers , 0% RTP , No bonus Avoid at all costs they will take all your money.Update*I was using a different ema

Biggest scammers , 0% RTP , No bonus Avoid at all costs they will take all your money.Update*I was using a different email address .It wasn't me personally using this account but someone close to me .

29.07.2026 Trustpilot Account blocks

Absolute joke made deposits and withdrawals and passed verification with my documents then they close my account and not

Absolute joke made deposits and withdrawals and passed verification with my documents then they close my account and not give me back the £364 in my betting account what an absolute joke!!!!!

28.07.2026 Trustpilot Other

Someone else signed up using my email and trying to get any information out of customer service has proven to be extreme

Someone else signed up using my email and trying to get any information out of customer service has proven to be extremely difficult, all I wanted to know was if whoever signed up fraudulently had given my card information so I would know if I should cancel my card or not and 2 days later no one can

28.07.2026 Trustpilot Account blocks

Their signing process is hard, then after a few days they sent me an email saying to refrain from signing up? Like what

Their signing process is hard, then after a few days they sent me an email saying to refrain from signing up? Like what did I do?

28.07.2026 Trustpilot Bonus terms

I signed up deposited the every time I spin the reel I win free spin 10 spins 5 spins ect then the games that the spins

I signed up deposited the every time I spin the reel I win free spin 10 spins 5 spins ect then the games that the spins are supposed to be on don't work at all the spins expire all the pragmatic games big bass series I did get assistance before but didn't get all the spins I lost and now accumulat

26.07.2026 Trustpilot Bonus terms

User experience and customer service is terrible.I received an email stating ai had a guaranteed supercharge voucher. I

User experience and customer service is terrible.I received an email stating ai had a guaranteed supercharge voucher. I met all the conditions when placing the bet but the supercharge voucher was never added.I contacted live chat immediately. Spoke with J*l*a. She basically said ‘tough luck, nothing

24.07.2026 Trustpilot Other

Been trying to contact live chat for 4 days straight not been responded to absolutely discusting I’ve also emailed an No

Been trying to contact live chat for 4 days straight not been responded to absolutely discusting I’ve also emailed an No one has responded through email either !! How do you contact these people !!! How do I contact you ?!!!!! Look I have tried to go on live chat to contact use no one is responding

23.07.2026 Trustpilot Withheld payouts

So if you win, they will process the first withdrawal straight away, which might entice a newbie.If you win more than on

So if you win, they will process the first withdrawal straight away, which might entice a newbie.If you win more than once, the withdrawals go under review immediately. That's just not very good business guys, almost snide in fact.Then you also have the app being slower than a week in prison. Come o

22.07.2026 Trustpilot Game fairness

avoid this company.. here on the slot machines they will rip you off for the last penny.. no chance of winning and it do

avoid this company.. here on the slot machines they will rip you off for the last penny.. no chance of winning and it doesn't matter how much you spend.. almost zero winnings.. you can spin 1000 times in a 5 pound game.. you win max. 100£Absolutely unfair company and games. I warn everyone to play a

22.07.2026 Trustpilot Game fairness

It's funny how when you do win on a game, it's after so many dead spins you either win back what you have lost or you wi

It's funny how when you do win on a game, it's after so many dead spins you either win back what you have lost or you win just a little, done it so many times now, I'm so close to closing my account. Reason for the two star is that the games are good.

21.07.2026 Trustpilot Other

This is questionable company, avoid. Read 1 star reviews before you deposit any funds. You'll thank later. They most lik

This is questionable company, avoid. Read 1 star reviews before you deposit any funds. You'll thank later. They most likely will reply with a default empty template to this review here, which isn't far from their actual agent replies.NOTE: As expected. No Kwiff. I decided not to open an account wit

21.07.2026 Trustpilot Verification

Would recommend avoiding. Unbelievably oppressive verification checks (think opening a bank account and multiply by 10),

Would recommend avoiding. Unbelievably oppressive verification checks (think opening a bank account and multiply by 10), poor complaints process (slow and doesn't engage with points) and fairly blatant disregard for Gambling Commission requirements (shouldn't wait until a withdrawal request before a

21.07.2026 Trustpilot Other

The website and app are extremely laggy and unresponsive. I've tried it on multiple browsers and it is the worst bookmak

The website and app are extremely laggy and unresponsive. I've tried it on multiple browsers and it is the worst bookmaker to use, miles behind any other website or app.Kwiff has consistently terrible odds compared to every other bookmaker, making it a worthless site for betting outside of extremely

How the risk index is calculated and how complaints are labelled — the method behind this section.