Stake7— player complaints: 9 in English

The player from Ireland reported that Stake7 had confiscated his €6,670 winnings after he had met all wagering requirements linked to a promotional bonus. His withdrawal request was declined without a clear explanation, and despite multiple attempts to seek clarification, he received unsatisfactory responses from customer support. The Complaints Team contacted the casino multiple times to obtain details and evidence regarding the alleged rule breach but received no response. Due to the casino's lack of cooperation, the complaint was marked as unresolved and closed by the team. The player was advised to escalate the issue to the Kahnawake Gaming Authority for further assistance.

The player from Germany was facing issues with a rejected withdrawal request of €1,000 due to claims of maintaining a duplicate account, which he denied. The casino had permanently closed his account, and he sought clarification on the situation. We asked him for details about possible household/IP links, account age, block date, KYC status, and whether winnings were made with an active bonus. As he did not respond to our messages or reminder, we were unable to investigate further and the complaint was closed for the moment.

The player from Germany had deposited €50 and used a Friday bonus to win approximately €2,400, but she only received her initial stake back without any winnings. Despite seeking help from a chat agent and writing to support, she had not received a response. The Complaints Team clarified that the player's winnings were confiscated due to multiple breaches of the maximum bet rule associated with the bonus. The casino acted in accordance with its regulations by refunding her deposit, and the complaint was subsequently marked as resolved as per the player's confirmation.

Hello! I Played on 31.5.2024 400eur deposit on stake7 casino, it went good and I got 3192,50eur withdraw after I 100% completed my bonus wager. In first 2 weeks they (Stake7) asked 2 or 3 times different kind of documents and I sent all documents they asked for and they accepted everything and said something like "your account is now fully verified and now you are able to do your withdraw". So, after they accepted all needed documents, I made new withdraw request, some days after that they sent me email: "Hello, We are writing to inform you that after an internal investigation, management has decided to close your account. As per our bonus term and condition; We have declined your withdrawal, subtracted your balance and refunded your deposit using the same method". This is all the information I have received from them: They havent specified the real reason to not pay to me at all, they didnt even tell me what rule I have broken or what kind of rule I have not followed. Im 99,99% sure that I have read every single rule and havent broke any of those, but because I got that big win with the welcome bonus, they just dont want to pay me. I hope you could help me with this and maybe even get all my winning moneys back, that I have earned fairly and without breaking any rules. It feels really bad to lose such a large amount of money for actually no reason, please contact them, clarify the situation and return my winnings back to me. And please keep me updated whenever something new comes out. P.S. “Username registered at the gambling operator*” the reason why I dint write anything there is that they banned me from the casino so I cant check that, so im not sure what my nickname was there. Thank you already! ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

I won 1900 € and got banned afterwards. The support is not answering my emails and messages. DO NOT PLAY HERE - IF YOU WIN YOU DONT GET ANYTHING

Bewertung entferntThis Casino wont let you winThis Casino wont let you win . I won about 2000€ (peanuts) . But since i Cashed out I Never was able to get over a 500/600€ . I dont know how they do it But they Cheating . Beware ! I wont Play this poor OC never again .Gamomat Games are they worst they

On the beginning of September Stake 7 confiscated my full win with totally unclear reason: "9. Bonus hunting is strictly prohibited with bonus money. Delaying a game round in a game, including free spins features and bonus features, at a later point in time when you run out of wagering requirements and / or make new deposits while you still have free spins features in a game Forbidden. Players who do so agree to have their bonus and related winnings void. " After I received this email I asked them to clarify what EXACTLY I did wrong and casino just paraphrased and sent me same message: "When playing with bonus funds, bonus hunting is not allowed. Delaying any game round in any game, including free spin features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spin features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void." I still do not know what happened here. To my knowledge it is not forbidden to play with bonus when casino offers it!!!

Hello. I deposited a total of 441 euros at this casino ( Stake7.com / MGA/B2B/201/2011 ) same License and Operator as Jetbull. With the last deposit I was able to reduce my losses. When I attempted to withdraw I was asked for documents and the next day I was told that I already had a closed account. Of course, I was not aware of this when I registered, and I know that no winnings will be paid out in such cases. They want me to refunds 31 Euro even though I deposited 441 and still have 410 remaining real money (no bonuses used). For my understanding, the part of my deposits that is still available must be refunded, [EDIT]. Incidentally, the whole thing was already 12 days ago, the withdrawal option is blocked and of course I was not asked for an bank account number or something, how would they like to refund something at all?

Stake 7 is most worse casino, they have not any opinion to cash out your money only manipulated your game and steal your fuc king moneyDo not play there on any time