worst support
worst support I’m facing a serious issue with multiple deposits, and I have already lost a significant amount of money because of this.For the transactions listed below, the deposits were shown as successful and the money was debited from my bank account. I contacted my bank regarding these transactions, and they confirmed that the transactions were successfully completed and the funds were credited to the receiver’s account.My bank has clearly informed me that they cannot reverse or refund these transactions because the funds have already been successfully credited to the receiver. They advised me to contact the receiver/payment merchant directly.However, whenever I contact the Stake support/payment team, I keep receiving the same response:“For these two transactions 3591758958 & 3605204518, you will need to request a refund with your bank. If your bank is unable to assist you with a refund, you can refer your bank to the RBI guidelines. Also, you may submit an official complaint to the RBI department for a stuck/lost transaction and they will look into it.”This response is not solving my issue. I have already contacted my bank, and the bank has confirmed that the transactions were successfully credited to the receiver’s account. The bank is telling me to contact the receiver, while Stake support is telling me to contact the bank. I am being sent back and forth without any actual investigation or resolution.These are the affected transaction IDs:• 3605204518• 3591758958• 3591911353• 3620532015I have lost money across multiple transactions, so please do not simply send me the same response asking me to contact my bank again. I have already done that.Please escalate this case to the appropriate payment team and investigate these transaction IDs directly with your payment provider/receiver. If you claim that the funds were not received, please provide the relevant transaction/payment details or evidence so that I can take this back to my bank for further investigation.Otherwise, if the funds were successfully received by your payment provider, please credit the missing amounts to my Stake account or arrange the appropriate refund.I need a proper investigation and a clear resolution for each of these transactions rather than being repeatedly redirected between Stake and my bank.
