Deposit Successful According to My Bank, But Funds Never Credited
I had a very disappointing experience with Stake's customer support.I made a deposit to my Stake account, but the funds were never credited. When I contacted customer support, they informed me that the payment had not been received by their merchant and closed my case without resolving the issue.I then contacted my bank and raised a formal dispute. After investigating, the bank confirmed that the transaction was successfully completed on the same day and that the funds were transferred to the beneficiary. Despite providing this information, I have still not received my deposit or a meaningful investigation from Stake.I expected Stake to work with their payment processor to trace the transaction using the payment reference provided by my bank. Instead, my case was closed without a satisfactory resolution.I hope Stake's support team reviews this matter properly, reopens my case, and works with their payment provider to locate the missing funds. I am happy to provide all supporting documents, including the bank confirmation, transaction reference, and payment receipt.At this point, I am extremely disappointed with the handling of this issue and hope it can be resolved promptly.Thank you for your response.I have already contacted my bank and raised a formal dispute. My bank is currently tracing the transaction and has requested information from the beneficiary/payment processor.However, I would like to clarify that this issue cannot be resolved by simply directing me back to my bank. I have already provided Stake with the transaction reference, payment receipt, bank statement, UTR/reference number, and all supporting evidence.If my bank confirms that the funds were successfully credited to your payment processor or acquiring bank, I expect Stake to work with its payment provider to locate the transaction and either credit my Stake account or process a full refund.I have also attempted to resolve this matter through your official support channels, but my emails have either gone unanswered or have not resulted in a resolution.I hope Stake will investigate this matter thoroughly with its payment provider instead of placing the entire responsibility on the customer. I will continue to pursue the matter through my bank and, if necessary, through the appropriate regulatory and licensing authorities.
