Stake — player complaint #22460, 2026-03-20: verification

**Casino Name:** Stake.com **Username:** ▇▇▇▇▇▇▇▇ **Email:** ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ **Amount in Dispute:** $ [填写金额] **Complaint Details:** I am filing a complaint against Stake.com regarding my account which was permanently restricted during the KYC Level 4 verification process. My funds are being withheld despite my full cooperation. **Timeline of Events:** On March 19, 2026, my account was flagged for KYC Level 4 verification. I was informed that I must complete this verification before any withdrawal would be processed. I submitted my bank statement as requested. The verification team rejected it. I believe the rejection was due to format differences, as bank statements vary by country. I contacted live support again and submitted a bank statement from another bank hoping it would meet the requirements. It was rejected again. I then submitted a gift agreement document to provide additional proof of funds. Instead of assisting me to complete verification, Stake permanently restricted my account immediately after this submission. I emailed [email protected] for clarification. The response stated that I had "deliberately submitted misleading information which constitutes a serious breach of our Terms." **My Position:** All documents I submitted were genuine. I have never engaged in fraudulent activity. I do not maintain multiple accounts. I am not located in any prohibited jurisdiction. I have fully complied with all wagering requirements. The funds in my account are urgently needed for medical treatment. I have already sent formal appeals to [email protected] and [email protected] but have received no effective response. **Request:** I am asking Stake.com to: 1. Re review my KYC Level 4 submissions 2. Allow me to complete the verification process properly 3. Release my funds so I can withdraw for my medical needs I am happy to provide any additional documentation required.