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Stake — player complaint #16624, 2026-08-18: verification

Stake: a player complaint filed on 2026-08-18, about verification. Published on Trustpilot. One of 720 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2026-08-18 Trustpilot Verification

Account (John1y): Unlawful Withholding of $1,030 USD Due to Unachievable Regional Verification Demands

My username on Stake is John1y. I am writing this review to highlight an extremely unfair verification loop by Stake that is currently preventing me from withdrawing my balance of $1,030 USD.My identity is fully verified with my official government ID. However, Stake placed my account under Level 3 (Address Verification) and Level 4 (Source of Funds) restrictions, demanding corporate payslips and stamped bank reference letters.To prove my address, I submitted my home utility bills (water bills). Since I reside in my family home in Yemen, these bills are under my father's name. After inspecting these valid utility documents, Stake's support completely rejected them and demanded that I instead provide a stamped bank reference letter alongside a bank statement, or obtain a notarized municipal declaration—requirements that are practically impossible to fulfill under local Yemeni infrastructure.Furthermore, for the Source of Funds, I explained that I am an independent, self-employed home tailor receiving cash payments. Corporate payslips legally DO NOT EXIST for my situation. Despite this, support agents (Aleksandar, Jelena, Leontina) continuously copy-paste automated responses demanding non-existent corporate documents and refusing to escalate the case to senior management.Forcing a user into an unachievable document loop while holding $1,030 USD is an unfair confiscation of player funds. If Stake cannot accommodate freelancers from restricted regions, they must perform a manual administrative review and allow a one-time final withdrawal of my funds to close the account.Account Username: John1y

Complaint data

Case number
#16624
Filed
2026-08-18
Status
Status unknown
Category
Verification
Place among complaints about Stake
476 of 720 by date, newest first
Source
Trustpilot — original ↗
Text
234 words, as published

All 720 English-language complaints about Stake — as a list by date; the summary, statuses and disputed sums are on the operator page.

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