Stake — player complaint #16624, 2026-08-18: verification
Stake: a player complaint filed on 2026-08-18, about verification. Published on Trustpilot. One of 720 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
All complaints about Stake: statuses, disputed sums, risk index →
My username on Stake is John1y. I am writing this review to highlight an extremely unfair verification loop by Stake that is currently preventing me from withdrawing my balance of $1,030 USD.My identity is fully verified with my official government ID. However, Stake placed my account under Level 3 (Address Verification) and Level 4 (Source of Funds) restrictions, demanding corporate payslips and stamped bank reference letters.To prove my address, I submitted my home utility bills (water bills). Since I reside in my family home in Yemen, these bills are under my father's name. After inspecting these valid utility documents, Stake's support completely rejected them and demanded that I instead provide a stamped bank reference letter alongside a bank statement, or obtain a notarized municipal declaration—requirements that are practically impossible to fulfill under local Yemeni infrastructure.Furthermore, for the Source of Funds, I explained that I am an independent, self-employed home tailor receiving cash payments. Corporate payslips legally DO NOT EXIST for my situation. Despite this, support agents (Aleksandar, Jelena, Leontina) continuously copy-paste automated responses demanding non-existent corporate documents and refusing to escalate the case to senior management.Forcing a user into an unachievable document loop while holding $1,030 USD is an unfair confiscation of player funds. If Stake cannot accommodate freelancers from restricted regions, they must perform a manual administrative review and allow a one-time final withdrawal of my funds to close the account.Account Username: John1y
Complaint data
- Case number
- #16624
- Filed
- 2026-08-18
- Status
- Status unknown
- Category
- Verification
- Place among complaints about Stake
- 476 of 720 by date, newest first
- Source
- Trustpilot — original ↗
- Text
- 234 words, as published
All 720 English-language complaints about Stake — as a list by date; the summary, statuses and disputed sums are on the operator page.
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