Stake Casino - Deposit not credited
I am filing a complaint against Stake regarding two deposits that have not been credited to my account despite being successfully debited from my bank account.
Total Deposits: ₹27,000.75
Deposit Details:
Transaction 1:
- Stake Transaction ID: 3476215857
- Amount: ₹9,998.76
- Date: 17th May 2026
- Time: 11:26 AM
- UTR: 206332943417
Transaction 2:
- Stake Transaction ID: 3520825323
- Amount: ₹17,001.99
- Date: 10th June 2026
- Time: 07:01 AM
- UTR: 307734105740
Both amounts were successfully debited from my bank account through UPI. However, neither deposit has been credited to my Stake account.
It has now been more than a month since the first transaction and several weeks since the second transaction. The standard processing time for deposits is usually a few hours to a maximum of 3 days.
Platform Discrepancy Issue:
While making the deposits, there was a discrepancy between the amount I intended to deposit and the amount displayed on Stake during the payment process. This indicates a possible issue with Stake's payment system or its Indian third-party payment provider, which may be responsible for these failed deposits and delays.
Support Response:
I have sent multiple emails and raised the issue with Stake support immediately after the transactions. However, I have not received any proper resolution.
The only response I continue to receive is that the issue is with their third-party payment provider and that I should keep waiting. No proper timeline or resolution has been provided.
This is unacceptable because:
- The funds have already been debited from my bank account.
- The deposits have not been credited to my Stake account.
- No refund or chargeback has been processed.
- Stake continues to delay resolution by shifting responsibility to a third-party payment provider.
- There was a visible discrepancy in the transaction amount displayed during the deposit process.
Supporting Evidence:
I have attached:
- Bank/UPI transaction screenshots showing successful payment and UTRs.
- Stake account screenshots showing the affected deposit status.
- Email communication with Stake support.
- Any additional supporting documents relevant to these transactions.
These documents clearly show that the payments were successful from my side, but the deposits have not been credited to my Stake account and no refund has been issued.
I request you to kindly investigate this matter and help ensure that both deposits are either credited to my Stake account or refunded immediately.
