SpinIt — player complaint #66129, 2017-12-01: withheld payouts
SpinIt: a player complaint filed on 2017-12-01, about withheld payouts, 3,211 GBP in dispute, status — resolved. Published on CasinoReviews. One of 35 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Hi, i have been a member with SpinIt for several months and after a few weeks they gave me VIP status, this included receiving extra bonuses etc.
I have made several withdrawals with them in the past which have gone through very quickly. The casino has a maximum withdrawal limit of £1700 per day so after i hit a big win on a 25% deposit bonus i made 2 withdrawals.
On the 17.11.17 i made a withdrawal of £1700 and on the 18.11.17 i made a further £1511 withdrawal. To date in my casino history it still says awaiting approval.
I have been on live chat several times to be told the payments department are investigating my withdrawals but they are unable to provide me a reason. I did not break any of the casino's terms ie the max bet rule of £5 and i didn't play on any restricted games.
Any help will be greatly appreciated as i feel i have hit a brick wall with the casino.
kind regards
[EDIT]
