Spela — player complaint #63612, 2020-06-09: withheld payouts

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2020-06-09 CasinoReviews Withheld payouts Resolved

Spela - Withdraw not received 2 weeks since sending selfies

Taking the welcome bonus that was offered to me I won £473.45 on the 16th May. I then replied on the 28th May to an email with the requested documents which included a number of selfies holding bank card and passport (a bit much if you ask me but ok) Since then I heard nothing so i sent an email asking for an update and yesterday I got a copy paste response saying more less just wait longer. It's been 2 weeks now since I sent the documents and I shouldnt have to wait longer when they advertise 48 hours on the website. Thanks,

Complaint data

Case number: #63612
Filed: 2020-06-09
Status: Resolved
Category: Withheld payouts
Disputed sum: 473 GBP
Place among complaints about Spela: 7 of 11 by date, newest first
Source: CasinoReviews — original ↗
Text: 104 words, as published

The summary, statuses and disputed sums are on the operator page.

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