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Spela — player complaint #63834, 2020-04-23: withheld payouts

Spela: a player complaint filed on 2020-04-23, about withheld payouts, 647 GBP in dispute, status — resolved. Published on CasinoReviews. One of 11 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2020-04-23 CasinoReviews Withheld payouts Resolved

Spela - Withholding Funds

On Monday 30th March I tried to withdraw £647 from Spela. They asked for verification documents before I could withdraw so I sent these the same day. I've had no response from them since. I've contacted their live chat two or three times and had the same answer, that the relevant team was checking the documents and would be in touch via email.

Complaint data

Case number
#63834
Filed
2020-04-23
Status
Resolved
Category
Withheld payouts
Disputed sum
647 GBP
Place among complaints about Spela
9 of 11 by date, newest first
Source
CasinoReviews — original ↗
Text
63 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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