Slotty Vegas— player complaints: 25 in English

hi I did play on the side and win money 1000 pound and they won't pay me mine money what I win because my brother in law try to register on the webside as well and we didn't know that we canot register both of us and they block are account and they don't want pay me money so we are making complain on the slottyvegas.com if you want we can send you are id that we live to family on the same address just i want get my money they should pay me on monday they close even chat on us they don't want even talk to us about the issue what we have with them.

I had a big win at the casino and a few days later they froze my account and would not let me deposit or withdraw funds. They would not give me any reason as to why my account was frozen. They just kept saying "you will receive an update soon and someone will be in contact with you within the next 24 hours." This continued for 5 days. Each time I spoke to someone from the chat team they told me to wait another 24 hours. They still could not provide me with ANY information regarding the freezing of my account. I was completely left in the dark until 5 days after the original freeze, I got an email saying that my account had been closed and that all funds had been forfeited. I did not partake in any fraudulent behaviour and I don't even know what they are claiming that I did because they didn't even tell me anything. Since I got the email, I have been unable to contact anyone on the chat service. Every time I go to type a message on chat, the service suddenly becomes unavailable and it tells me to leave a message. I have contacted the Malta Gaming Authority twice and have called a number of times with no response and have not been able to contact anyone via either of these communication methods. Below is a copy of the emailIi received from Slotty Vegas on 20/06/2016. Hi [EDIT], Please be informed that your account has been flagged for fraudulent behaviour. Due to this, we are required to terminate any direct line of communication with you immediately. As a result we have now permanently closed your account, forfeited all funds, refunded all the deposits placed on your account and removed your email address from our mailing list. The deposits made using Neteller & Skrill have already been refunded. The deposits made by card will be refunded in installments over the next two weeks. Your Poli deposits (total of $250) will be refunded via your card ending 0362. As a result of the action taken on your SlottyVegas account, your BETAT account has also been closed. No further correspondence on this matter will be entered into directly with yourself due to the fraudulent nature of your activity. However, we advise that you raise this case with the Malta Gaming Authority who will act as the legal mediator between both parties should you have any further corners. We will present our findings to them at their request. SlottyVegas Risk Department Please can someone help me to speak to someone about this because its not fair how much money I've put onto that casino and they can't just do this as soon as I win its devastating.

Hello I recently deposited 30 pounds on SlottyVegas, with the promotion of 125% bonus on said deposit, this meant that in all I had 67.50 to play with on this site, I played for a while I got very lucky early on and won about 600ish, I continued to play all the while keeping an eye on my wagering requirements (the little blue bar near the middle of the right hand side of the page) my wagering requirements had hit near 98-99 percent complete when the little bar disappeared I thought I had reached my requirements which at the time I believe were 2000ish pounds im not sure of the exact number. I was sure that I had reached them though, I had a few hundred left in my account I decided to spin some twenty pound spins to see if I could get lucky, I didn't I then reduced my bet to 15.00 pounds and did indeed get lucky I won 780 pounds it was at this point the little blue wagering requirements bar popped back up saying wagering requirements were met by about 2 or 3 percent stating that I now needed to wager 42,000 pounds. This is where I was surprised and worried and couldn't understand what had happened. So I got in touch with customer services, I spoke to an agent called [EDIT] I asked him if there was a number I could call, he offered to call my mothers landline (this was where I was staying on this night) I told him what had happened he explained that if you bet above 6.50 when playing with bonus funds that any win you have will then be X50 and added to wagering requirements, I stated to him that I thought I had reached wagering requirements as the little bar had disappeared, he stated that I had not met wagering requirements, (even though in a following conversation a week or so later he stated that he did not have my account open in front of him at the time of the first call) so i'm not sure with out checking my account how he knew this, he stated why the casino has this measure in place, as people can try to abuse the system although he was quick to assure me that he was sure that was not what I was doing, he instructed me that my bet was too high and had to be 6.50 or lower. I apologised for not reading through the T+C's thoroughly as being quite an online gamer I had never heard of this before and I have accounts with quite a few other sites, so after about 10/12 minutes possibly 15 minutes we ended the call where I proceeded to reduce my bet to 5.00 on the twin spin slot, it took me about two days to reach what I never thought I would, the staggering 42.000 pounds wagering requirements. I had at the time 3000 pounds which in a live chat I was assured "was all mine" I decided I wanted to withdraw it, I sent in my documents as requested, they said it could take upto 5 working days to verify my documents, I asked if possible they could do anything to verify them a little more quickly as I didn't want the temptation there to continue to play, I asked them a few times for updates all they ever said was my documents were with the verification team and it could take up to five working days. On the 5th working day I received an email from Michael to say that the funds I had left (at this point 1900 as I had played a little more in the days I was waiting for my documents verified, and had lost 1100) had been voided due to "clear bonus abuse" he explained that because my bets had been high (20 pounds and 15 pounds) before I won 780 pounds and then directly after the 780pound win they dropped to 5.00 pounds, because it was a drop of more than 50% of my previous bet this was considered bonus abuse. I asked if Michael could please ring me so I could explain the situation and why I had to drop my bet. I explained that my wagering requirements had jumped up to 42,000 pounds and had I continued to bet above 6.50 any win I had would then again be X50 meaning that the requirements would never end as every win would X50 in the way it was explained to me so obviously as instructed I had to drop my bet to below 6.50, during the phone call he told me it was him I spoke to on the first call, he then proceeded to talk over me a few times stating that the two things were not connected, i explained that of course they were connected I would never have reduced my bet unless instructed to via the x50 clause, i asked him if he kept talking over me how would i be able to explain the situation fully, at this point i asked to speak to his manager he stated that he is the manager, while i was speaking he on two or three occasions laughed at me. They also dispute the time of the first telephone call, they state that the first call took place immediately after i contacted live chat in their records is 8,37pm, i disagree there is a gap in my transaction history of around 20 minutes of where i have won the 780 pounds and then reduced my bet to 5.00, this is at 5.42pm to 6.05pm this is when i believe i contacted them. i have a screen shot of that transaction page i also have a screen shot of a call my sister made to the landline number Michael stated he called at 8.37pm but as you can see in the screen shot my sister called the land line at 8.42pm in which she remained on the phone for 4-5 minutes i have this because if as they are saying Michael called me directly at 8.37pm, this is impossible as my sister was on the phone from 8.42 to 8.46/7 so if he had called me straight away as the person in the email stated he did, then the whole call and explaining of my situation and then Michael explaining the T+C's would have to have taken less than 4-5 minutes exactly which it did not., i have emailed support asking for the exact time and duration of the call, i received an email stating they had received my email and would get back to me within 24hrs, it has now been over 3 or 4 days and i still have had no answer. i have also asked them to stop using incriminating terminology, such as "clear bonus abuse" and "due to the nature of your offence" or something along those lines, as that makes me feel like they are being accusatory without all the information adding the fact that i have never in all my years of playing online casinos been accused of bonus abuse and have been left very hurt and confused by this whole situation as this was unintentional. I am not for one second disagreeing with what their T+C's state i am disagreeing with the way this situation has been handled and "investigated". If this could be looked into i would appreciate it. many thanks [EDIT] Username [EDIT] site SlottyVegas

Good afternoon. Yesterday I was playing in the casino and won Slotty Vegas with complimentary spins win £500, according to the rules of the casino, which is the maximum amount I can cash out is 200 pounds. After that, I made a deposit of 20 pounds and began playing in the slot Dead or Alive, and about 10 spins won back about 220 pounds. That is, the gain was made from my deposit £ 20! This is my own money and in this case the limit of 200 pounds can not be applied to me. Then I won another 70 pounds. As a result, this casino zeroed my winnings from the deposit and left 200 pounds. Please help me, they owe me get my winnings from the deposit. It is about 200 gbp max cash out free money + 270 my win to deposit money. Casinos can not go to the contact with me and unlocked from any explanation, only said to me incomprehensible words. I would be grateful for your support. Under the rules of the casino is right for me 470 pounds is to be honest.

I clicked the link from ThePOGG website to join Slotty Vegas. They would not honour the free spin bonus offered by ThePOGG. I was given the usual welcome bonus complimentary spins (25.) They suggested that I complain to you for offering a bonus which they did not agree with or offer. I found the discussions I had frustrating and asked them to close my account for not honouring the bonus and they then said they would close it on the basis that I was self excluding!!!!!!!! I dont know why you have this site in your top ten. Please take me off your mailing list [EDIT].