Loki— player complaints: 10 in English

Played at loki.com casino and happened to get my balance up to 28 thousand, but as soon as i made my withdraw request the problems started, my account is fully verified but for some reason they are not paying my winnings, support tells things like just wait or "im sure your withdraw will be accepted this week" or telling me that they will look into it and email me but it has been weeks and i have heard nothing from them.

loki.com Made a withdraw of 4149€ from loki, got my account verified and everything seemed to be as it should. After few days i contacted the support chat to see how the procedure is going, their respond was that withdraws take 3-5 days and they just told me to wait. After 5 Days i contacted their chat again to see why my withdraws werent being accepted but this time i got answered that the procedure takes 5 BUSINESS days wich was weird to me since they never mentioned that before. After 5 Business days i contacted them AGAIN to see if my withdraws were being accepted but again i got the same answer, "withdraw is in process, please wait"

I requested a refund to my deposites due to issue that i was already self excluded due gambling issues on same company casino working under same license as loki.com. They answered me that funds had been spent and service provided. Nothing they can do. I have proof that i was already self excluded due gambling issues on same license before playing at loki.com. I was self excluded 4.10.2020 from playigo nf 15.11. 2020 from loki.com and they both work under this license MGA/B2C/353/2016

i requested a withdrawal on 19/9 still sitting in pending. All id etc is verified. Inhave had withdrawals before that are in my bank account within 12 hours now on day 5 still no money inhave contacred my bank and they have not received it. I requested proof of the payment from loki and was refused. My vip manager keeps saying its been processed takes 7 days but i know this is not true and i would have it by now if it had in fact been paid. I have had numerous withdrawals previously no issue. I believe loki is being untruthful about the transfer it should not be still pending after 5 days i have screenshots of everything

I made a deposit at LOKI Casino. I took advantage of the bonus and implemented it completely correctly. During the bonus stakes over € 1 were blocked from the casino. After the bonus was fully implemented, I increased my bets and won a total of € 1300. I wanted to withdraw my money but the casino is now holding my winnings. I was only credited back with my deposit of € 25 into my account. All attempts to clarify the case with customer service failed. You don't get a satisfactory explanation and simply refuse to pay my winnings. Documents were requested from the casino and I immediately sent them. All my attempts did not work. I have fully implemented the bonus and later put higher amounts. In my opinion, the reasoning of the LOKI casino is not in the subscribed in the conditions. Above all, higher stakes were initially blocked and later permitted. best wishes [EDIT]

I have had troubles with trying to make cashouts previously for silly reasons that they use then change the rules the best time which was only a day later. But I made a deposit yesterday morning the 06/11/19 in BTC straight from a BTC wallet to my bitcoin address at Loki casino which I was using for the 1st BTC deposiT as i was new i had only made AUD drposits. I had never had no problems depositing at Loki or any other casino for that matter. Long story short after changing my currency from aud to BTC obviously I usually would have AUD selected due to my Aud deposits only. I changed it over to deposit with BTC so I could copy my new deposit address, sent it from my wallet received my confirmation that I had sent my bitcoin. Then also received a confirmation email of Loki casino and bitstarz of my deposits because I had one after another deposited to both in BTC. Bitstarz said BTC and Loki said AUD. I tried to fix it through support agents whom told me that it was my fault for choosing to deposit with aud set at my deposit currency. So they claim I had it on aud when I deposited my BTC and that's how I ended up with a $70 aud deposit instead of the BTC one I wanted. I saved there transcripts and double checked that you can not choose any currency but bitcoin when you depositing with your bitcoin wallet. They straight out lies....

Someone has used my 2,100 I won and continues to deposit into your casino no codes were send or authorisation or call from you I have gotten legal advice and will dispute this if my funds that were won and the deposits off over 700$ are not returned within 48 hours I hope your company acts genuinely and returns all deposits and the winnings over 2,000 plus the 669$ so 2,669 this isn’t correct that you let someone do this without verification or calling me been advised most and nearly all casinos call person to verify them and make sure they know about deposits or send them codes to verify this which had not happened I am giving you chance to act before I take legal action and go public about this . You should be able to see if it’s me depositing by a phone call or code send please see this as a serious matter regards [EDIT]

I was giving a bonus after my deposit made 30$ the maximum cash out they said. I have no way to with draw funds and the support is being non responsive.

This casino should have a very low rating. Their cashout process is outrageous. Everytime I send me documents in they demand more and more. Now we are to the point they want me to write on a piece of paper "hi I play at loki casino" sign it date and spell my name take a selfie with my license. ID, utility bill. Its nothing but a play to get people to reverse.

On March 31st, 2018, I registered at their casino. I read their terms and conditions prior to making a deposit. What I read was confusing and ambiguous. One of their terms states. Term 1.5 "The player is not allowed to abuse the bonus offers. Abuse is the relation of received bonuses to amount of deposits: 70% of bonus funds with 5 deposits, but not more than 9 deposits, 50% of bonus funds with 10 deposits or more. In case of such abuse Casino has the right to prohibit the Player to receive any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it." Instead of making a deposit I verified on chat and told them I was extremely confused regarding their general bonus rules. This is what I was told, This rule applies to all the future bonuses such as the reload bonus offer that they have on Fridays and future bonuses; the welcome offers have nothing to do with this rule. It is merely a welcome offer which all customers can use. I asked them one more time on chat if safe to deposit all welcome bonuses and I was given a yes. I made my first deposit and claimed their first welcome bonus. I completed the wagering involved with the bonus and withdrew 948€. After asking for documents my withdrawal was paid less than 24 hours. Everything was so smooth so I played their second bonus. I obviously kept my bet at 5€ and lower and followed bonus terms. I played Thunderstruck, What a Hoot and Terminator 2. I had a balance of somewhere nearly 1100€ after playing Thunderstruck. At a certain point I hit free spins on Terminator 2, these were not ordinary spins. This was the feature called "Hot Mode" spins. At the end of those spins I had a balance of €6221. At that point I completed the rest of my wagering with Terminator 2. ( I have video with this feature stating the casino's Name) I had withdrawn a partial amount. A few hours later I played a bit more, the slots book of dead/blackjack which resulted a loss 700€, I was scared I might lose all my winnings so I decided to withdraw everything. I went on chat and asked them if it was ok to withdraw parts of my winning to a different e-wallet, and I was told yes as long as you make one deposit with that wallet it would be okay. After my withdrawals, a few hours later I received an email. Dear xxxxxxxxxxxxx, We are terrible sorry, but according to the Terms and Conditions the player is not allowed to abuse the bonus offers. In case of such abuse Casino has the right to prohibit the Player to receive any bonuses and to cancel any winnings received using bonus funds, both at the moment of wagering and after it. We are sorry to inform you, but further bonuses promotions at casino will be unavailable for you as per our management's decision. All your winnings received with bonus were confiscated and the deposit left. Thank you for understanding. With best regards, Support Team Loki Casino ------­---­---­---­---­---­---­------ It seems to me like Loki Casino does not want to pay because one of their players has managed to win their first welcome bonus, and then win their second welcome bonus. Mo I would not be here making a complaint if I was told I can only claim ONE welcome bonus at your Casino. However I was told something completely different, I was told that your Welcome bonuses do not count towards the misleading bonus rule you have. I find this casino extremely dishonest and predatory towards customers. Their job is encourage new players to register and make their welcome deposits, However once you have won on their site, they enforce their rule of bonus abuse. Dear ThePogg, please request a chat log history and proof from Loki Casino, to show what I was told regarding welcome bonuses prior to making a deposit on their casino. I ask Loki Casino to live up to their brand and integrity and pay me my lawful and legitimate winnings. Thank you --- Regarding this complaint - I had posted the same complaint on another site, I don't know if I am allowed to say other sites name, so I won't. However they reached a conclusion where the casino had unambiguous proofs against me, and they were not able to prove their accusations against me. The complaint has been left unresolved and has no ongoing activity, So I ask The Pogg to help me with my situation. At this point I want to receive everything I deserve, and lets others know what Loki Casino has done with my legitimate winnings. Thepogg, I can provide you all the proofs you need. If you need to know the other sites name, please let me know and I will email you. Thank you again..