Slot Hunter - Missing Deposit
I was previously a member of both Slot Hunter and Megaslot) and spent a substantial amount with the casinos.
On 13 December 2021, I made a deposit of $200 which was taken from my account but not updated in my casino balance. At the time, I raised the issue with support who acknowledged the issue and advised that it would be refunded within 30 days. I provided screenshots on or around this time but was told I needed to submit a statement.
I submitted a statement last week, but now the casino is saying it was successfully updated (which I know for a fact it wasn't) and failing to acknowledge or respond to why the support staff initially acknowledged the issue advising it was in issue with the casino and this amount would be refunded in 30 days.
I have had a number of deposits go missing and would generally have let this slide (it is nothing in comparison to my overall spend) but for the way I have been treated and the fact this needs to be followed up out of principle.
I would also like the POGGs support in obtaining my casino history as I have been asked by Megaslot to provide all information submitted during verification (they are trying to make my life difficult) despite providing them with the applicable consumer protection directive (Cl. 16). Slot Hunter have not responded to my request.
Just as an FYI, I am following up with the casino's DPO at the moment on a privacy related matter given their payment processor appears to be located in Nigeria (transaction narratives are many but include the likes of "FLWINSURRANCE Lekki" or "FLWFINANCIALSERVICES Lekki" (Lekki being a place in Nigeria and FLW being typical of Flutterwave who are based out of Nigeria). These transactions have been [EDIT] miscoded to ensure successful transaction (transaction laundering) but more importantly processed in Nigeria which is [MAY BE] data breach under GDPR and not disclosed in either casino's privacy policy.
