SlotHunter— player complaints: 55 in English

Dear Sir or Madam, I am hereby submitting an official complaint against the online casino SlotHunter. I played on the SlotHunter platform and, with a deposit of €150, I won a total of €118,000 (mainly while playing the game Shining Crown). After I requested the withdrawal, it was delayed for more than six weeks. During this period, SlotHunter repeatedly requested additional documents, including bank statements from family members who had occasionally transferred money to me. In my view, this request is neither lawful nor appropriate. Due to this prolonged delay and uncertainty, I continued playing, which reduced my winnings to €13,000. Eventually, SlotHunter closed my account and paid out only €13,000. I strongly believe that SlotHunter deliberately prevented the payout of my rightful winnings through this procedure. Therefore, I demand the full payment of my winnings amounting to €118,000. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ ▇▇▇▇▇▇▇▇▇

Trotz zigmaliger Hochladung aller Unterlagen, wird der Gewinn nicht ausgezahlt

Mentioned the terms and condition that the weekly withdrawal limit is 5000 Euro (7500 cad) for ANY player. I initially requested 2 withdrawals which are $Cad6000 and $Cad1297.95. Got told by an inexperienced support named ▇▇▇▇▇▇▇ that it is more than their limit. He insisted that 7500 cad is only for VIP player, gaslight and forced me to cancel the first 2 requests (I already waited 2 and a half days for those 2). My account was fully verified, they sent an email confirming that. After around a day, they rejected both of my withdrawal request ($Cad 4297.95 and 3000) saying I need to send a selfie holding my ID while I already submitted ID, proof of address, bank statements, payment method). They specifically demand the selfie is crystal clear with every thing in ID visible while they can see my elbow, shoulder and forearms. Its quite impossible to do it with a front camera. Anyway, they accept it, and told me to wait 24 hours. Now, its almost 40 hours, my 2 withdrawals still pending. All I got from support is horrendous reasons, started from financial department don't work weekends, and they have a heavy workload. Mind you, all and each of them answer the questions totally different. They are not sure what they are talking about. Since, you guys are the ADR of MGA, please proceed to investigate this poorly managed casino, they have a clear intention to withhold players money.

**Dear Sir/Madam,** I am writing to formally file a complaint against SlotHunter casino regarding the unfair treatment of my account and financial funds. From the beginning, I have been trying to properly verify my account and acted in good faith — this was my first registration at an online foreign casino, so I carefully inquired about how to meet all the requirements. 1. **Phone Verification** I attempted several times to confirm my phone number, but due to technical errors, it was impossible. Only after manual intervention by the support team was the process successfully completed. 2. **Address Verification Attempt** - My profile showed a temporary foreign address, which I could not document (I am only temporarily residing there). - A consultant advised me to enter my permanent address in Poland, assuring me that the verification department would “get in touch.” - After a few hours, I was informed that the Polish address could not be accepted and that I must provide a document confirming the temporary foreign address. I explained that I did not have such a document and asked for an alternative solution — the response was: “There is none.” 1. **Account Closure and Withholding of Winnings** After the manual phone verification, I asked again how to verify my address in my situation. When I heard that no other solution existed, I concluded that I would likely have to close my account to avoid problems in the future. Within seconds, I received a message that the casino had unilaterally closed my account. Only my deposit of €25 was refunded, while the entire winnings (€1,600) were withheld. 2. **Gameplay and Balance Amount** I deposited €25, played many games, and ended up with a balance of over €1,600. Such a low deposit relative to the winnings excludes suspicion of money laundering. 3. **No Violation of Terms and Conditions** - Identity verified by Hooyu. - Payment method (MiFinity) confirmed. - I played according to the rules, used real data, and acted transparently. - I was not aware that a temporary stay abroad could result in losing winnings; such information was not stated in the terms or correspondence. 1. **Lack of Response from the Casino** After the deposit refund, I emailed asking why the winnings were not paid out. I only received information that the refund “covers the deposit only” and that everything was done according to procedure. The last response was on May 8, 2025. The casino did not reply to subsequent messages in which I requested clarification and reconsideration. Due to the lack of response and exhaustion of amicable resolution attempts, I am forced to submit this complaint. To this day, I have not been presented with the rule I supposedly violated. I consider the withholding of winnings unlawful and inconsistent with transparency principles. I kindly request a thorough investigation of my case and assistance in recovering my rightful funds. Should a satisfactory resolution not be reached, I will escalate the matter to the Malta Gaming Authority and other relevant authorities. Sincerely, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇ **Attachments:** - Complete email correspondence (PDF) - MiFinity deposit confirmation (PDF) - Screenshots of balance (€25 deposit → €1,608)

I have been trying to get my withdrawal for hours and hours. I am fully verified - they have confirmed that too. I wouldn't complain except they keep changing their story about the withdrawal and it seems like fraud to me. There is no attention no seriousness and no action being taken by anyone. They are just delaying and making me contact support over and over again and each time the support restarts the entire process like nothing happened. It is extremely troubling and I need help its a lot of money I want my winnings.

Dear Thepogg team, I joined Slot Hunter yesterday through an AskGamblers link. When I joined, I put as promo code GOLD as I wanted one of the 'spin the wheel' tickets that they have. I deposited 200€ In my account there were a total of 400€. I guessed it was a deposit bonus (and no ticket for 'spin the wheel' even if that's the code I used to register), so I contacted support. [EDIT] was the person who assisted me. First of all, I asked him, to make sure, if the money that would be used first would be the bonus money and not my own money, as otherwise I wanted my bonus forfeited because I just wanted to play with my money. [EDIT] said that of course the money used first would be bonus money and not my own money. He told me I had to wager the first 200€ 50 times and if I lose the first 200€, then I'd have my own 200€ wager-free. Basically the bonus was non-sticky bonus. I played the "Bonus money", and when it went down to 200€ I cancelled it, as I wanted to play then with my own money. Suddenly, all the money vanished. I contacted support again and a different agent informed me that the bonus I played was my own money and then I cancelled the bonus. I told her about my previous conversation with the other agent and she said that he provided me with the wrong information and that she understands and that a manger would contact me. No management has contacted me. They blocked me from the live chat and they just reply saying that I cancelled the 200€ of the bonus and I cannot get it back. As I said, the first agent gave me wrong information (surely on purpose), so I played with my own money and then I would cancel my bonus money so it's a win-win for them. Does anyone think that I'd cancel a full 200€ bonus just like that? The agent told me the bonus was non-sticky and reality is that it was the opposite. I ask for a friendly resolution from the casino before I proceed to take a different way. Regards,

Hello sir or madam, this is my first and last attempt to solve the problem with you as soon as possible. your casino does not comply with german gambling regulations. in germany the max allowed bet is 1 euro with the 5 sec rule. in addition,the maximum deposits of 1000 euros per month. I will not enumerate more points here for the time being. I have already had a lengthy discussion with my attorney and have been guaranteed that I will succeed if I sue them. moreover,i have nothing to lose since there is a litigation financier. Of course,my lawyer also wants a piece of the pie. so i offer you that we settle the matter between us by simply refunding me my losses. then we can forget about it. I don't want any further compensation as long as I get my losses back. please let me know your decision so i know how to proceed.

I was never aware of the lack of a German license, since the site is available in German. Due to the lack of a license for Germany, the business relationship is not valid, so I would like clarification on how to proceed now. I would agree with an out-of-court settlement.

On June 21. I made 4 withdrawals but all were rejected and were NOT credited on my account. I got the message that I had to fill in some forms, what I did. These were finally approved and I asked to get my withdrawals . Then I got a mail “as far as they could see they credited the amounts”. So I asked to send me a prove of this but they refused. So it’s clear Slothunter is cheating!

I won almost 900 euros. a bonus was active, but was not used. according to the terms and conditions it says I cannot and must not play higher than 5 euros, which the casino also prohibits if you want to do it. I won the money by buying free spins made from my real money amount, it doesn't work the other way around because the casino blocks it. the casino took my money away because I allegedly broke the rules, which is not possible. I ask for help

My account with Slothunter Casino has been suspended with a balance of 22,000 thousand dollars. They informed me of the slothunter management that they confiscated my profits and no profits were paid to me. They claim that they are right and they have usage policies, but this is not true because I have the full right. Well, I will explain things fully and also the problem that they call it I was residing in the state of Germany and I was registered with Hunter account and I was playing and everything was normal after that I ended my work in Germany and I decided to return to Dubai at that time before I left the state of Germany I stopped everything related to me from bank accounts as well as online accounts Also Among them I suspended my account at Hunter Casino, my address was completely canceled, everything related to my documents in Germany was canceled, and I left the country And this is a decision that was taken by me because I know I did not return to Germany, so I stopped and canceled everything related to the state of Germany Upon my arrival to the United Arab Emirates, the city of Dubai, and after seven months of my stay in Dubai, I decided to play in a casino, and I opened a Hunter Casino and registered a new account with my new information and residence in Dubai, which included my address, name, date of birth, my bank card, and everything was real. I deposited $500 and gambled until I made $22,000 in winnings. Hunter casino staff contacted me via email and told me that you are an active player and you have a VIP service. They asked me for my identity documents and I submitted them in full. They confirmed my identity and everything is normal My identity has been confirmed.But When I requested the amount for withdrawal, they deactivated my account. Well why didn't they close the account from the beginning!! Why, after realizing the profits, did they make the decision? They claim that I have two accounts, but the first one I closed completely also. If I have logged in to my account registered with the German identity data, this is considered null. How do I use an account that was documented on a German identity, and I have already canceled my identity card inside Germany and My address in Germany has been cancelled Is it correct that I logged in with my new data from the new country!! Therefore, it is natural for me to register a new account using my new identity data and a new address in the United Arab Emirates So I am filing this complaint against Hunter Casino and claiming my entire winnings of $22,000. I own a commercial company in Dubai and I know the importance of customer complaints, so I decided to take the first step by filing a complaint through you. I hope this dispute will be resolved through you. It is not a good idea to file a court case against this casino with evidence A screenshot of my account including the balance has been uploaded With full appreciation and respect to you, I hope that the complaint will be considered seriously and accurately

Im waiting since 4.1.23 for verification and for my withdrawal to be accepted. I wrote many times but all agents tell me that it will take time to register me. I upload all documents the casino wantet my id my payslip for 6 month my paysafecard statements for 6 month my bankaccount statement for 6 month. Every day when I ask I get the same answer. The manager don’t have time to check my documents I have to wait! How long should I still wait soon is 2 weeks I want my money what I won and to be verified

Hello, I have the following problem. I have deposited a lot so far, around 35,000.00. Depositing via Klarna (instant transfer) was never a problem either. About 3 months ago I made a profit of 4000.00. I wanted to cash this out. The casino wanted my bank details, my transfers, my ID, etc., no problem. Maybe the problem was that I'm self-employed and couldn't upload a payslip. However, a payment was rejected. I spoke to the support and they said I should provide proof that the deposit came from this account (bank: Penta or Solarisbank). I didn't know exactly what he meant. I chatted with a German supporter and we went through the things that were needed step by step. After all this was done, I asked the support if I was verified and could withdraw. He said "yes", it's all right. I requested a withdrawal and it was declined. I was totally frustrated and had to gamble away the entire profit out of frustration because a payout wasn't possible. About 6 weeks later I made a profit of about 4000,-. I requested a withdrawal and it was rejected. I should also upload this and that documents, including all my accounts, my bank statements from the last 6 months, my ID, my proof of self-employment, etc. And you wanted a pay slip, too. But, like last time, I wrote that I am self-employed and do not receive a salary. So they wanted to know where I got my money from. So I sent proof of my company, my shops, my register proof. After three days back and forth I asked in the chat about my verification. Support said "good". He submits the paperwork and the finance team sends me a reply. But that was not the case. I received no reply, a payout was not possible. Out of frustration I gambled everything away again and I considered filing a complaint. Yesterday I made a profit of 2500,-. I haven't lost this one yet. I request a payout. This was rejected. Support said he needed copies of my bank cards with IBAN. I sent this to him. My withdrawal was rejected again. The support said I should send my salary statement. And so it goes on and on and on. Again I wrote to the support that I do not receive a salary because I am an entrepreneur. In the meantime, the casino has received all my documents several times. I've given you everything I have and I'm just not getting any payout. However, if the casino accepts my deposits and I can never withdraw anything, then it is a scam. Please help

Hello, I've been playing at Slothunter for a long time and I'm also verified there. Yesterday 11/12/2022 I made a usual deposit of 200 and played the game Propaganda. In round 6 about I won the sum of about 180, -. This win was not credited. I contacted support and they told me that the amount would be automatically credited tomorrow, i.e. on November 13th, 2022. But that was not the case. So I continued playing yesterday and made another deposit. Today I wrote to the support again and asked what happened to the profit. The answer was: Your winnings declared void. Delaying any game round in any game, including free spins features and bonus features, to a later time when you have no more wagering requirement and/or performing new deposit(s) while having free spins features or bonus features still available in a game is prohibited. Players doing so agree to have their bonus and associated winnings declared void. Thank you for understanding. But what's the point? I've been playing for years and I've never been called a cheater. Even after this win I was able to deposit again and continue playing, why wasn't this a scam? I would like the profit to be credited to me.

I got 20 VIP free spins Midas Golden Touch game. No maxwin limit, wager x 50. I won 50e in free spins and got wager (over 2500e ) done. My balance was after this wager about 1500e. I played a little more and got my balance up to 4000e. I asked chat can I cashout my whole balance and after checking the customer service said yes. I also confirmed was the free spins with max win limit and chat said no, no max win limit. So I made cashout for 4000e amount on friday 4.11 I got email on sunday 6.11 that my cashout is cancelled and the free spins had max win limit. I tried to talk with the agents and all I got that they are sorry it's human error etc. The manager promised to contact me via mail and explain everything and we could find some solution both can be happy but I have not received any messages. It's been now a week. This is misinforming. They can not change the rules however they want to.

They just decline every single time the withdrawl even after they told me i am veryfied and wins should be withdrawled

I requested a withdrawal of 200. My account is verified and I have made successful withdrawals in the past. I have been asked to provide proof of income and source and did so now th are asking for 6 months worth of my personal banking transactions. I fail to see how my shopping habits are relevant to the casino. I provided a screenshot of my verifiable source of income deposits since may of this year already. I have read the terms an privacy policy and I don't see any where that it say they need to know where I spend my money. I have jumped through all the hoops I just want my 200 please. They just keep canceling my request and sending me the same email. I have had issues before with them sending my complaints up the ladder to just never be addressed. No one ever follows up about anything. I just let it go because it was not a lot of money ( 5 $ ) more than once but this Is 200 and the info thye want is unnecessary and feels invasive to me. Can you help?

my name is [EDIT] on 13.08.2022 I gambled in slot hunter casino, I won 699 euros and tried to withdraw them, they refused to give the money, they deleted my account because I used my wife's card for payment, I sent all the proofs of our identity proofs if we are married and live at the same address, they still refuse to withdraw our money

On July 19, I made a $2500 deposit at slothunter.com, after which I won $28193 in a NetEnt slot, and my final balance was $30693. It should be noted that I played without using any promotions. I requested a withdrawal, and that’s when the problems began. 1. In order to withdraw my funds, I was asked for account verification: identity confirmation (passport or driver's license), address confirmation and a screenshot of my Skrill account, where the user ID and email are shown. When my documents were checked, I requested a withdrawal. It was rejected because in the bank statement that I uploaded to confirm the address, the date of issue was written by hand, although in all banks of the Republic of Belarus the date is written, not printed. 2. I had to upload a new address confirmation and request a new withdrawal, which was also canceled. In the live chat, I was told that I also needed to upload a proof of income. 3. I provided a bank statement for the dividend payments for 2021 in the amount of $204,674.89 (that type of statement can only be issued for the past calendar year). The document was rejected with reference to the fact that they can only accept a document that states income for the last six months. It turns out that if dividends were the only source of my income, I would not be able to withdraw my winnings, considering the fact that the profit on them is almost 82 times greater than the initial deposit? 4. Then I sent a certificate of salary, which indicated my average monthly income for the last year, which is $16190 at the current exchange rate, and asked in the live chat if I can now withdraw my funds. I was told that they would now approve my withdrawal. 5. I requested a new one, but it was rejected again and they said that I also needed to upload a Skrill statement for the last six months and a selfie with a proof of identity! I absolutely do not understand the request for such a large number of documents and what does the information about the movement of funds on my PERSONAL account have to do with account verification. 6. I sent those documents as well, and this time I got a response that their finance department is asking for another pay slip in the last 6 months(THE THIRD PROOF OF INCOME) as well as an explanation of some of my Skrill transactions! This is simply outrageous! 7. I can't take it anymore. I will not send them new documents, I will only send them to you if you consider it really necessary. I can’t get rid of the feeling that the casino is trying to find a reason not to pay me my money, or this is their way to deliberately complicate the withdrawal process. I have played and won in many online casinos with a MGA license, but this is the first time I encountered this behavior. Therefore, I want to complain about the casino and find answeres to the following questions: Is it legal to require all of the above documents? I am especially interested in the legality of the requirement to provide information about the movement of funds on a personal account and a selfie. Where can I find information regarding the documents that the casino is entitled to require? Is the request for such a large number of documents an initiative of the casino or a requirement of the licensor?

Good day, At around 12:39 p.m. on July 15th, 2022 I played a round of Deal or No Deal due to a website-related bug, I was not able to accept an offer and I could not claim the prize of €9000, but I was simply assigned the last suitcase. I hope you can help me, the live suport said I should please contact you. Kind regards