Slot Wolf — player complaint #64010, 2020-03-10: withheld payouts
Slot Wolf: a player complaint filed on 2020-03-10, about withheld payouts, 510 EUR in dispute, status — resolved. Published on CasinoReviews. One of 85 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
MGA guided me to put my complaint here.
I won 510€ from Slotwolf-casino on 26.2.2020. Casino refuses to pay my winnings. They say that I have broken their terms about only 1 account is allowed per ip-address. I only have 1 account on them and this is also a fact that they have confirmed. I have 2 different mobile connections that I use when I play. And no-one else doesn’t have access to these connections. And I don’t use anyone elses connections to play. I have USB-modem on my home and other connection is on my mobile phone.
Mobile connections change ip-address every time when they are turned on. And I don’t have any possibility to influence what ip-address I get when I turn those on. Ip-address cant be chosen and those are randomly generated every time. So then there is a chance that same ip-address are used multiple times by different connections.
So I just want my legitimate winnings from this casino cause its not my fault someone else has got same ip-address than me (or I have got same ip-address that someone else has already used). I couldn’t have avoided this situation in any way and I haven’t done anything wrong here and I really haven’t broke any of casino´s terms.
