Shuffle Casino— player complaints: 30 in English

right now shuffle.us has shorted my monthly bonus after I lost over 30k and wagered over a million on wager month. Both stake and shuffle.com estimately pretty close for weekly and monthly but this month my estimate was 4 to 6k factors yet. They gave me 1400.This is robbery and low balling with excu

Reason: Delayed payment Hello AskGamblers,I am requesting your assistance regarding a €620 withdrawal from Shuffle.My withdrawal has been under manual KYC review for several days. I have completed all required verification stages, including identity verification, proof of address, and the liveness check.Shuffle informed me by email that their KYC compliance team was manually reviewing my documents. Since then, I have not received a substantive update or a clear explanation regarding the reason for the continued delay.My account is also currently restricted to withdrawal mode. I cannot use the platform normally, and I have not been given a clear explanation for this restriction or a timeframe for when it will be lifted.I have contacted Shuffle support several times and requested an update. Despite this, I have still not received a meaningful resolution regarding my withdrawal.I am therefore asking AskGamblers to assist me in obtaining a clear explanation from Shuffle and, if no further information is required from me, to have my €620 withdrawal processed.I can provide screenshots of my completed verification status, the withdrawal, and the complete email correspondence with Shuffle as evidence.Thank you for your assistance.

Scam alert. These people steal like it's legal. Avoid this platform unless you just hate your money and want to donate it to the worst kinds of people. They aren't even discreet about it. I predict this platform won't last long and the proprietors will be in prison because they are thieves. Nothing

Recently joined very disappointed Their bonuses are terrible. Their VIP system is well below the standard for most other social casinos. The daily bonus they're required to give you is complete bullshit. I am was only receiving $0.10 a day. Even their gold coins which have no real value and are als

Reason: Refund declined I have around $700 on Shuffle. I played with the money and now I want to withdraw it, but my withdrawal has been under review for 24 hours. Shuffle advertises fast, instant withdrawals, which is one of the reasons I created an account on their platform. They are clearly not as fast as they claim to be. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all, Following a careful review and consideration of all the information, details and/or proof presented by the parties during the complaint process, the AskGamblers Complaint Team reached the conclusion that Shuffle Casino management acted in accordance with their Terms and Conditions. Based on the abovementioned information, the AskGamblers Complaint Team considers this case resolved and it is now officially closed. While we understand this might not be the outcome expected by the complainant, we would like to remind you that, in case of a disagreement with our decision, further assistance on the matter could be requested from the relevant regulatory body and/or appointed ADR entity. diki 3 weeks ago I am writing regarding your response to my AskGamblers complaint and, specifically, your allegation that my account breached Section 4.1 of the Shuffle Terms of Service by maintaining more than one Shuffle account. I categorically dispute the allegation that I knowingly operated or maintained multiple Shuffle accounts. Your response currently states only that “appropriate action was taken” because users are permitted to maintain only one Shuffle account. However, this does not explain what conduct on my part constituted a violation. I therefore ask you to provide a clear and specific explanation of the allegation, including: The exact second Shuffle account that you allege is connected to me (account identifier, username, or other identifying information sufficient for me to understand which account you are referring to). The date on which this alleged second account was created and/or used. The specific evidence relied upon to conclude that both accounts belong to the same person. Whether the alleged connection is based on IP address, device information, browser/device fingerprinting, payment method, cryptocurrency wallet address, personal information, KYC information, or any other factor. If you are relying on an IP address or device as evidence, please clarify whether that evidence establishes that I personally controlled another Shuffle account, rather than merely showing a technical connection that could also be shared by another person or device. Please identify the exact version of the Terms of Service applicable on the date of the alleged violation, including the precise wording of the clause you claim I breached. I also note that your response to AskGamblers says that “relevant supporting evidence has been provided directly to AskGamblers for their independent review.” If such evidence is sufficient to justify confiscating or withholding my funds, I respectfully ask that the basis of the decision be explained to me as well diki 3 weeks ago You know what they did now. They log me out. But happily i already took evidences how they cheat i did screens diki 3 weeks ago Never had account on shuffle you joking Cheaters?? Never ever. Where is my winning scammers? Ask gamblers please give link do ADR i will collect people WHO were robbed like me and we will write group complaint. Maybe you did evidences with ai whatever. Players if you read never put a cent there its scam bookie.

Reason: Delayed payment I am writing to formally lodge a complaint against Shuffle.com regarding a severe delay in processing my withdrawal of 516 USDT and a total lack of communication from your compliance team. I requested a withdrawal of 516 USDT. Following this request, the casino triggered a Source of Funds (SOF) verification check. Since I am currently unemployed, I do not have traditional pay slips. However, I acted in complete good faith and provided alternative documentation to prove the legitimacy of my funds. I submitted:My official bank account statements.Clear screenshots of cryptocurrency transfers received from a friend, which directly funded my account.It has now been 3 weeks since I submitted all the requested documents. My withdrawal remains stuck in "pending" status, and I have received absolutely no updates or replies to my emails during this entire period.While I understand that casinos must perform regulatory compliance checks, ignoring a player for three weeks while holding their funds is completely unacceptable. I have provided clear proof of how the funds were acquired, and I request that my account be reviewed immediately and my withdrawal processed without further delay.Transaction Amount: 516 USDTDate of Submission: [15.08.2026]I look forward to your urgent response and a swift resolution to this matter.

Reason: Delayed payment Dear AskGamblers Complaints Team,I am filing this complaint to seek your help regarding an unresolved withdrawal issue with Shuffle.com. They are currently withholding my funds and have completely cut off all contact with me.The situation started when I tried to withdraw my balance after standard gameplay. Instead of processing it, Shuffle.com flagged the transaction and placed my account under manual review. Their live support team then demanded I complete an Enhanced Due Diligence (EDD) check.I immediately provided everything they asked for, which included my ID, a liveness check, proof of address, and comprehensive source of funds documentation.Ever since I successfully uploaded those documents, the casino has completely ghosted me. My access to their live chat has been intentionally blocked, and they are ignoring all the follow-up emails I have sent to their support team.I have not broken any terms of service, I only operate one account, and I have fully cooperated with their verification demands. Because they are refusing to speak with me, I need AskGamblers' intervention to find out why my money is being held and to get my withdrawal processed.I have attached all the screenshots proving my pending withdrawal, the completed KYC uploads, and the fact that they blocked my live chat access.Thank you for looking into this.

PLEASE READDon’t waste your money.This isn’t a “I lost everything and I’m mad” review. I didn’t have some freak accident or get locked out of my account. I play on a handful of these sites and I’ve lost more on Shuffle than anywhere else. I’m writing this so people stop falling for the fake reviews.

The player from India had been waiting for her withdrawal from Shuffle.com for 12 months after successfully complying with their verification process. She reported that the casino had cut off all communication, blocked her access to live chat, and ignored her follow-up emails despite her compliance with their requests. We reviewed the case and received conclusive evidence from the casino showing her connection to other accounts, which confirmed a multiple-account breach of the terms. As a result, the complaint was rejected because the casino’s action had been taken in line with its Terms of Service.The player from India had been waiting for her withdrawal from Shuffle.com for 12 months after successfully complying with their verification process. She reported that the casino had cut off all communication, blocked her access to live chat, and ignored her follow-up emails despite her compliance with their requests. We reviewed the case and received conclusive evidence from the casino showing her connection to other accounts, which confirmed a multiple-account breach of the terms. As a result, the complaint was rejected because the casino’s action had been taken in line with its Terms of Service. Written by TomasComplaint Specialist Submitted: 08 Sep 2026 | Closed : 16 Sep 2026Automatic translation:

The player from Indonesia had deposited 1970 PLN and had a balance of over 2600 PLN, but only received his deposit back, with his winnings confiscated due to allegations of multi-accounting, which he denied. He was unable to access his account and was seeking assistance to file a formal complaint against the casino. The casino later provided evidence of a connection to other accounts. Based on this evidence and the casino’s terms prohibiting multiple accounts, we rejected the complaint.The player from Indonesia had deposited 1970 PLN and had a balance of over 2600 PLN, but only received his deposit back, with his winnings confiscated due to allegations of multi-accounting, which he denied. He was unable to access his account and was seeking assistance to file a formal complaint against the casino. The casino later provided evidence of a connection to other accounts. Based on this evidence and the casino’s terms prohibiting multiple accounts, we rejected the complaint. Written by TomasComplaint Specialist Submitted: 09 Sep 2026 | Closed : 16 Sep 2026Automatic translation:

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 31 Aug 2026 Automatic translation:

The player from Turkey has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from Turkey has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 25 Aug 2026 Automatic translation:

Shuffle will lie in these review’s comments and act like they are trying to resolve an issue, act like they are trying to engage in communication. They won’t! They refuse to communicate and will completely ignore you which is horribly unacceptable when dealing with trust and people’s money. This is

$48,000 Confiscated — Including Approximately $10,000 of My Own Deposited FundsShuffle.us closed my account and confiscated approximately $48,000, including roughly $10,000 that I personally deposited, after accusing me of “third-party manipulation/exploitation” involving a game called Zeus’s Thunde

The player from Mauritius had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn’t been obtained up to that day. We initially advised him to wait for the usual processing time and to cooperate with the casino while KYC or withdrawal delays were being checked. After the recommended period had passed, we requested an update, extended the timer, and the complaint was later marked as resolved by the player. The case was therefore closed as resolved, with the winnings having been received.

The player from Ohio initiated a redemption of approximately $44,000 but faced delays due to identity verification requests. After submitting the necessary documents, communication from Shuffle ceased, and the player was concerned about their crypto wallet security, seeking to cancel the redemption and update the payout wallet. They requested a review of their KYC, clear communication regarding their account status, and assurance that the redemption would not be sent to a potentially compromised wallet. We asked for details about the documents provided and extended the timer, but no reply was received from the player. As a result, the complaint was closed for now because we could not proceed without further communication.

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The player from the United Arab Emirates had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. They reported that only 110 was paid instead of the 2200 mentioned in chat, and that support chat access had been blocked. We asked for an update after the recommended waiting period and extended the timer, but no further response was received. As a result, we closed the complaint due to the player’s lack of communication.

The player from Finland filed a complaint against Shuffle Casino due to a pending withdrawal of $600 that had not been processed. They later reported that the account was blocked after KYC was completed and that the winnings were still unpaid. We asked them to provide more details and proof, but they did not respond to our follow-up messages and reminders. As a result, the complaint was closed for now because we were unable to proceed without the player’s cooperation.