Shuffle Casino— player complaints: 30 in English

This site is a scam i have lost over 6.5K betting 40 Cents RTP doesn't exist on this site support are bots why will copy and paste answers when you ask them

Found it hilarious that I came here to comment on the terrible RTP and bonuses and every single comment has the exact same thing to say. Don’t trust this website, never seen such dry bonuses in my life. Collect your sign up reward and leave immediately. Sketchy stuff

Legit had to spend 1.3k before I had rtp this site is actually the site worst site I’ve ever used even the bonuses are trash I specifically got 55$ as monthly when I lost the 1.3k it’s actually really bad like I can’t explain it but if you ever play your going to see how bad it is missing high Multi

Do NOT trust Shuffle with your money. Everything about how this platform operates right now feels completely illegitimate and dangerous.Out of nowhere, my account was randomly blocked from making redemptions. To make matters worse, I have two separate redemptions currently stuck in review, sitting o

-Evidence of adaptive RTP, lessening payout frequency with increased bets (especially noticeable on Originals)-pseudo-RNG seeds, using "if/the" scripts. After playing consistently, and watching the same patterns unfold based on bet increases and other variables, its clear that this is not a case of

The player from British Columbia requested a reimbursement of $1,000 CAD after being ignored by the casino regarding a permanent self-exclusion due to gambling addiction. Despite confirming the request, the account was not closed, which resulted in further losses. The complaint was followed by investigation on our end, which confirmed that the player did not complete the self-exclusion procedure, which was required to finalize the request. Consequently, the casino's actions were deemed compliant with their responsible gambling policies, and no refund was granted. The player's account was permanently self-excluded, and marketing communications ceased.

The player from Switzerland had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The casino confirmed that all withdrawal requests from the account had been processed successfully. We advised the player to wait at least 14 days for the withdrawal to be completed and requested an update after that period. Due to the player's lack of response to follow-up messages, the complaint was closed without further investigation.

0 RTP one of the worst sites I won one time here and they took it back 3x times useless support bad weekly/monthly don't come gamble here it's 100% rigged

I recommend not playing at Shuffle.UsIt used to be the best casino out there. Now it's the most rigged, most scammish pathetic excuse ever. I have lost over $4,000 in the past 2 months now. Customer Support is a sorry excuse for help. They lie about everything. The level up VIP bonuses are horrible

I have been a customer of Shuffle. My recent experience with their withdrawal process has been nothing short of frustrating. I submitted a withdrawal request and they requested for documents which I provided and was fully approved. My all kyc levels are approved. However, I’ve been repeatedly told that my documents are under review by the compliance team manually . Despite my daily follow-ups, I have been given no clear indication of when the review will be completed or when my withdrawal will be processed. I was informed that no specific timeline could be provided, which is extremely frustrating as a customer. It’s unacceptable to be left in the dark for such a long period without any concrete updates. I’ve reached out several times, but I continue to receive the same generic response, with no real explanation or effort to expedite the process. As a result, I’m left feeling like my funds are being unfairly withheld, and there is no transparency in the process. I am disappointed with the lack of communication, and I would expect better service from a platform of this nature. I urge the company to address this matter with urgency and provide clear and transparent communication to their customers. I have two withdrawals pending $10,000 and $17,800 totalling $27,800 in which I deposited total of $23,200 (so it’s not I won a lot). Until this issue is resolved, I cannot recommend Shuffle to others, and I hope they take swift action to rectify this situation.