SlotLords Casino— player complaints: 6 in English

The player from New Zealand has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from New Zealand has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 10 Sep 2026 Automatic translation:

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The player from Australia faces account closure by SlotLords, which confiscates his $90,000 AUD balance due to an alleged breach of the Anti-Fraud Policy regarding duplicate accounts. He claims the closure is unfair as the duplicated account was inactive, and he was transparent about its existence, requesting its closure multiple times without assistance.

The player from Australia requested a withdrawal three weeks ago and had been waiting over a week for account verification. Despite contacting support via email and chat, he feared the casino might be stalling, as he had a limited time to be verified before potentially losing his account balance. We asked him which documents had been provided and when the last one had been sent, but he did not reply to our messages or reminder. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Australia faced account suspension due to a duplicate account after making three deposits and requesting a withdrawal for a small win. She initially contacted the casino for clarification before playing and verified her account, yet she could not get responses regarding her withdrawal. The Complaints Team attempted to gather more information from her to investigate the issue but received no response despite reminders. Consequently, the complaint was closed due to lack of communication, with the option for the player to reopen it in the future if she chose to resume contact.

I have been full verified and when I deposited and win try to withdraw crypto they want me to proof again ,all deposits made was in my names and my accounts. Disputed amount: 300DOGE Casino: SlotLords Casino Case #: 2959