Roobet Holding Funds
Reason: Delayed payment
I am writing this complaint regarding a $22,800 withdrawal from my Roobet account that is currently being held and does not appear to be getting processed.Recently, my account was compromised by a hacker. I worked with Roobet to recover the account and successfully verified that I was the rightful owner by providing the requested KYC information.Even after recovering my account, I was unable to make deposits. I contacted Roobet again and completed additional KYC/verification requirements before my ability to deposit was restored.After that was resolved, I continued playing and won. When I attempted to withdraw my funds, the withdrawal function would not work, so I once again had to contact support for assistance. I was eventually able to submit my withdrawal for $22,800, but now the withdrawal appears to be sitting without being processed.This is extremely concerning considering everything I have already gone through to verify my identity and regain access to my account. I have cooperated with every verification request made by Roobet and provided the information necessary to establish that I am the legitimate account owner.I have also read numerous complaints from other customers describing lengthy withdrawal reviews or delays. I sincerely hope that is not what is happening here. After already being the victim of an account compromise, having legitimate access to my funds delayed further is especially frustrating.I am asking Roobet to please review my withdrawal and release my $22,800 as soon as possible. If there is any legitimate issue preventing the withdrawal from being processed, I would appreciate a clear explanation of exactly what is required from me to resolve it.I have cooperated throughout this entire process, and I simply want access to my funds and to be able to continue using Roobet without having to worry about whether my withdrawals will be processed.Thank you. I hope Roobet can resolve this promptly.
--- Ответы в треде ---
AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
Roobet Casino • Representative 3 weeks ago Dear 1234Gregor1234, As previously communicated by our team, you will no longer be able to access or use our live casino games. Please note that this decision has been taken due to a breach of Clause 8.22 of our Terms and Conditions. You are still welcome to access and use our other available games. Thank you for your understanding. Kind Regards Roobet
1234Gregor1234 • Finland 1 month ago Hello money has been received however after this one game they have banned me from live casino play can i get a reason as to why?
AskGamblers • Support Team 1 month ago Dear @1234Gregor1234,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
