Withdrawal delay account under review without any reason
Reason: Delayed payment
Hello Sir/Madam,My casino user ID is **Bhaskar15**.I made a withdrawal request on **05/09/2025**, but I have still not received my withdrawal amount. Whenever I contact your casino chat support, I am told that my account is currently **under review**.It has been a very long time since I submitted the withdrawal request, and I have already contacted support multiple times. However, I have not received any clear explanation regarding the reason for the review or when my withdrawal will be processed.I kindly request you to please check my account and provide me with a clear update regarding my withdrawal. If there is any verification or documentation required from my side, please let me know exactly what is needed so that I can complete the process as soon as possible.I request you to please resolve the review at the earliest and release my legitimate winning/withdrawal amount. I would also appreciate it if you could provide me with a specific reason for the delay and an expected timeframe for completing the review.Please treat this matter as urgent, as my withdrawal has been pending for a considerable amount of time.Thank you for your assistance. I look forward to your prompt response and resolution.**User ID:** Bhaskar15**Withdrawal Date:** 05/09/2025
--- Ответы в треде ---
AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process.
bhaskar15 • India 3 weeks ago I have received my withdrawal. I request to close my complaint. My main concern is the account review process. Please set a clear and reasonable timeframe for account reviews so that other players do not face long delays or repeated “under review” responses.
AskGamblers • Support Team 3 weeks ago Dear @bhaskar15,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation.
Roobet Casino • Representative 3 weeks ago Dear All, As our Customer Support team previously informed you, your withdrawal request was undergoing routine verification. We’re pleased to confirm that your withdrawal has now been successfully verified and processed from our end. You should be able to use your Roobet account as normal again. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. If you have any further questions, please feel free to contact our Customer Support team via Live Chat, and they will be happy to assist you further. Kind regards, Roobet
