Roby Casino— player complaints: 9 in English

Reason: Delayed payment Deposited $2120 over 4 transactions in 1 night (24th July) and won ~ 200k. Limited to a 1k NZD withdrawal a day. All documents provided, yet told I must deposit a sum which they would not disclose until I reach the next "level" and my withdrawal limit increases, yet again not saying what the new withdrawal limit is. Requested transcript of chat, yet did not receive. The withdrawal limit shown when selecting withdrawal shows $9800, absolutely misleading. I would be somewhat frustrated but understand $9,800 a day, but no, it's $1000. 1 week later, and my withdrawal is still under review. I truly believe this company does not pay out. --- Ответы в треде --- Dobby94 • New Zealand 3 days ago Dear Roby Casino, Where are my withdrawals, haven't seen anything all week. I think even AskGamblers is getting sick of chasing you up. Is it possible to leave a permanent note or something with the finance department saying that I am verified and there is no need for the same ongoing internal checks that seem to be consistently delaying payment. Look forward to your thoughts AskGamblers • Support Team 3 days ago Dear Roby Casino,Please let us know if there are any updates regarding this ongoing complaint.Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. Thanks in advance for your cooperation. Dobby94 • New Zealand 4 days ago Hi Roby, Would it be fair to assume all pending withdrawals will be processed before the weekend. Thanks Dobby94 • New Zealand 5 days ago Hi Roby, Could you please confirm the status of withdrawals requested on the 24th and 25th of September (NZT). Live support does not give any indication. Thanks

The player from Austria had requested a withdrawal two weeks ago, but her payout had been significantly delayed, with support providing no new information. She later clarified that the withdrawal had been requested 8 days ago and that no verification had been asked for. We asked for additional details and a screenshot of the pending withdrawal, but she did not respond to our follow-up messages. As a result, we closed the complaint because we could not continue the investigation without her cooperation.

The player from Finland's account was closed following an administrative decision after he deposited €50 and won approximately €400. He requested an explanation for the closure, believing he had not violated any terms. We contacted the casino, after which the account was reopened. Following the submission of the required KYC documents, the player's account was successfully verified, and his withdrawal was prioritized and eventually processed. As the player received his winnings, the complaint was resolved. However, the casino did not provide a detailed explanation for the initial account closure.

The player from Germany requested a resolution after his account at Roby casino was reopened without his consent following a self-imposed ban. He lost 1570 EUR after accessing the account, and although the casino offered 750 EUR in compensation for their error, he demanded the remaining 840 EUR of his losses. We asked for the closure emails and casino correspondence to verify whether the ban had been properly enforced, then the casino reviewed the case and offered a refund of 820 EUR. The player accepted the offer and marked the complaint as resolved.

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

The player from Germany requested the closure of his RobyCasino account due to gambling addiction on April 10, 2026, but found it was still open. He suspected it was operated by the same company as other casinos where he was banned and sought a refund of his total deposits of €800, but the casino was unresponsive to both his ban request and refund demand. We asked him to provide the account closure requests and the casino’s replies so the situation could be reviewed properly. The complaint was then marked as resolved after he confirmed the issue had been settled.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had explained that withdrawal processing could take several days or weeks due to factors such as KYC verification or high withdrawal volumes and had advised patience. After the recommended waiting period passed without a response from the player regarding receipt of the funds, the complaint was closed due to lack of communication. The player retained the option to reopen the complaint by resuming contact with the Complaints Team.

The player from Italy reports that RobyCasino reactivated his account without his consent after he requested permanent self-exclusion due to gambling issues. He deposited €1,050 after the unauthorized reactivation and has not received any response from the casino regarding his requests for a refund and clarification about the account status.The player from Italy reports that RobyCasino reactivated his account without his consent after he requested permanent self-exclusion due to gambling issues. He deposited €1,050 after the unauthorized reactivation and has not received any response from the casino regarding his requests for a refund and clarification about the account status. Written by AttilaComplaint Specialist Submitted: 06 Jul 2026 Automatic translation:

The player from Switzerland requested a withdrawal of 1,500 on June 20, but as of June 30, he had not received the funds. Despite contacting support, he was informed of a slight delay, which appeared to be a common issue with this casino according to online reviews. He said this was not his first withdrawal, he had not completed KYC because he was never asked, and the winnings were accumulated without a bonus. We asked for further details about his previous withdrawal, payment method, and a screenshot of the pending cash out, but he did not respond. As a result, we closed the complaint for now due to lack of cooperation from his side.