Gransino Casino— player complaints: 27 in English

I requested a withdrawal for 500 € on Sunday 6 September at 20:00. According to Gransino's own terms, withdrawals should be processed within approximately 3 business days.The three business days have now passed and my withdrawal is still pending.I have contacted support 4 times via live chat and 3 t

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I have been waiting for my withdrawal since 21 August, and despite contacting customer support multiple times, I have received nothing more than generic responses stating that there is a "delay." No explanation has been provided, and they have been unable to give me any timeline for when the issue w

I wrote a review about Gransino site scamming people,But you (trustapilot) deleted it,There was no swearing, and I was only warning people !Shocking that you deleted the truth !You’ll delete this too I guess !

Scamish had one big win and that’s all in 3 months. Withdraw takes forever as they want you to keep playing and you do not get any features when they give you anything for free. Withdrawal cap which is bs and determined by how much money you spend wtf !!! 5k winning and you can only withdraw 2k and

The player from Netherlands has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Netherlands has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 24 Aug 2026 Automatic translation:

The player from Greece found their account closed without notice on March 20, 2026, with the remaining balance and active withdrawals still pending. After four months of going through multiple verification processes and only receiving automated responses, they demanded their remaining balance. They mainly used sports betting, never used a bonus, and said the casino gave no reason for the closure despite repeated contact. We closed the complaint because the account was blocked after sports betting activity and we did not have enough expertise or insight to assess the casino’s internal investigation fairly.

The player from Italy requested intervention from Casino Guru regarding Gransino Casino, where he insisted his account had been reopened without consent after a self-exclusion due to his gambling addiction. He sought to permanently self-exclude, receive a full refund for deposits made after the reopening, and ensure that no promotional communications were sent to him. He said the casino later closed his account, but no final response had been received after its initial claim that an internal investigation was underway. We rejected the complaint because he provided no evidence of the earlier self-exclusion communication, so we could not verify that the casino had failed to protect him.

The player from Spain had their account closed without explanation and was seeking the withdrawal of their €2100 winnings. They confirmed the balance had been from their own money, with no bonus involved, and that the account had been fully verified and used for roulette. We contacted the casino multiple times to ask why the account had been blocked and to provide evidence, but they did not respond. As the casino was unlicensed and did not cooperate with ADR, the complaint was marked as unresolved.

Stay away from this site if you want to be paid out quick. I currently have been waiting since August 7th for my withdrawal and have yet to receive it. I did though receive my withdrawals from August 8th and 9th but not the 7th . On average now ive been waiting 2 weeks for each withdrawal. Which a

I’m still currently waiting for my withdrawal from gransino after almost a whole week without any update. It’s been 5 buisness days no update. I’ve even contacted live support and then the support email multiple times and have a had the same generic answer everytime saying it is queue to be processe

The player from the Netherlands had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The player had been informed that withdrawals could take up to 14 days to process due to verification or high volume. After the recommended period had passed, the player was asked for an update but did not respond. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player resumed contact.

The player from Hungary had requested a withdrawal less than two weeks prior to submitting this complaint. Her money hadn’t been received yet. She reported that her two winnings withdrawals, submitted on 5 and 6 July 2026, had remained “Under Review” for more than 14 days, with no KYC requirements on her account and only generic replies from the casino. We asked for further details and supporting correspondence, but the complaint was later marked as resolved by her. We then closed the case as resolved based on her confirmation.

The player from Italy had successfully submitted identification documents, but his bank statements for the last six months were continually rejected without explanation. Although his account had been active for play, his withdrawals were blocked and support was unresponsive. He sought clarification on the rejection of his bank statements and the specific requirements for completion of the verification process. The complaint was marked as resolved after the player confirmed the issue was addressed, though no detailed explanation from the casino about the bank statement rejection was provided in the record. We closed the case while remaining available for future assistance.

Please please dont touch this site there thiefs and frauders, take your money but don't pay out says 3 days but its been 8 days still nothing , they saying high volume of requests load of crap , this site should be closed down

Scam site, out of 20 bonuses I got maximum of 50x (XD). Not a single time in profit nor close to equal the money I put there. Clone of Spinbara as usual. Employees are unable to answer that question, probably the balances are intertwined as well so if you win somewhere else don't go here, absolutel

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The player from Greece had requested a withdrawal less than two weeks before submitting this complaint. The payment had not been processed yet. The Complaints Team explained that withdrawal delays could occur due to KYC verification or high withdrawal volumes and advised waiting at least 14 days before filing a complaint. After the recommended time frame had passed, the player did not respond to follow-up inquiries, which led the Complaints Team to close the complaint due to lack of communication. The player was informed that the complaint could be reopened if she chose to resume contact.

The player from Hungary has a verified account at Gransino but faces repeated issues with delayed withdrawals. After requesting a payout, the casino canceled the second half, citing a 'payment provider issue', despite their T&C stating a 3-business-day processing time. He suspects intentional delays to encourage further play.The player from Hungary has a verified account at Gransino but faces repeated issues with delayed withdrawals. After requesting a payout, the casino canceled the second half, citing a 'payment provider issue', despite their T&C stating a 3-business-day processing time. He suspects intentional delays to encourage further play. Written by SamuelCasino Analyst & Complaint Specialist Submitted: 03 Jul 2026 Automatic translation:

I am still waiting on a withdrawal for £500I have had every excuse under the sun and now I am unable to access the chat which leads me to believe I have been blocked. Its beem 2 weeks. Im doubtful I.will ever receive my funds