BillyBets Casino— player complaints: 26 in English

Have not given me my 300% bonus and are refusing to refund my real money and now not responding Don't trust these scammers. Had a similar incident with another company last night in regards to a 555% bonus they responded quickly and resolved the issue within 10 seconds. This company is deceptively

Since 24/08/2026 billybets has kept my withdrawal on pending for now reason whatsoever. Just 91 usd withdrawal. I have complained to the live support more than 6 times as at today. They keep telling me same stories that they have forward my complaint to the financial department, nothing is resolved

The player from British Columbia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day.The player from British Columbia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. Written by JeanCasino Analyst & Complaint Specialist Submitted: 07 Aug 2026 Automatic translation:

I am writing to follow up regarding my outstanding responsible gambling complaint.It has now been over six weeks since I first raised this matter and almost three weeks since submitting my formal complaint. During that time, BillyBets has repeatedly stated publicly that my responsible gambling conce

If I could give less than one star I would. Not a reliable venue, I won and received my winnings and then they closed my account and will not tell me why. Is it because I won?

The player from Ireland had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. He initially experienced delays with multiple withdrawals, while the casino kept saying the payments were escalated and still processing. We later received confirmation that he had received €3,000 on 31/07/2026 and another €3,000 on 07/08/2026, both within our 14-day waiting period. As the disputed withdrawals were eventually paid and the casino was processing them periodically, we closed the case as resolved.

Again and again and again @Billybets Your reply is just another Auto reply :John, we acknowledge that you remain dissatisfied with the outcome and the explanation previously provided. Your case has been reviewed, the account has been closed, and the disputed withdrawal was declined. The decision rem

The player from Portugal faced difficulties withdrawing a total of €730, with two requests pending for over a week. He reported that customer support was unresponsive, primarily relying on automated messages, and claimed to have had a similar experience with another casino. We advised the player to wait 14 days for withdrawal processing, which might have been delayed due to KYC verification or high withdrawal volumes. After extending the waiting period, the player failed to respond to further inquiries, leading to the complaint being closed due to lack of communication.

The player from Germany reported that his account at BillyBets had been closed due to gambling addiction issues, yet he was still able to access the platform and deposit €1,800 afterward. He believed this violated player protection measures and requested a refund but did not receive a response. The casino later confirmed that a technical error had unintentionally reactivated the account, allowing deposits despite the closure. After a prolonged investigation and multiple communications, the casino agreed to issue a goodwill refund of €1,800 to the player. The refund was then received, and the complaint was marked as resolved.

The player from Ireland had faced issues with a closed account at BillyBets, which held a pending withdrawal of €3000 and a remaining balance of €1300. Despite having completed verification and reaching out for support over seven weeks, he had not received a clear resolution or timeline for his funds. The complaint had been closed due to the player's lack of response to inquiries and reminders from the Complaints Team. After reopening the complaint at the player's request, it was ultimately closed again because the Complaints Team lacked the expertise to evaluate disputes related to sports betting, which was the type of betting involved in this case. The investigation and potential solutions could not proceed without further communication from the player.

I am submitting this as a formal complaint regarding the way BillyBets handled my repeated requests for help.On 6 July 2026, I contacted your customer support several times because I was experiencing a serious gambling addiction. I repeatedly asked your staff to apply responsible gambling measures o

I wish to give 0 stars cause y'all deserve a fat nothing. I just joined on this site recently and got my account closed for no reason. I just logged on and to my shock I found out my account was closed for some reason I don't even understand I did nothing wrong and I got no explanation to why . I do

The player from Finland is struggling with gambling addiction and cannot close their account, which has a balance of 30k. Despite requesting account limits that allow withdrawals, the casino states they will lose all the money and have not provided assistance.The player from Finland is struggling with gambling addiction and cannot close their account, which has a balance of 30k. Despite requesting account limits that allow withdrawals, the casino states they will lose all the money and have not provided assistance. Written by MatejComplaint Resolution Center Deputy Team Lead / Casino Analyst Submitted: 06 Jul 2026 Automatic translation:

These guys are fake! They canceled my account with balance around €4000! Since January im waiting, nothing is going on! Going to sue them! Do not play with them! Fake!Fake!

The player from Czech Republic has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

Multiple requests to close account without any help. Withdrawal process extremely slow. Terrible site for responsible gaming. GREEDY stay away. Update. I request a close saying I have a gambling addiction and they reply with “we don’t want to see you go and As a token of our appreciation, we’d be ha

$155 cashback on $4500 losses vip manager jack is the worst in the business and payout times are over a week steer clear I lost slot but I learnt my lesson do not go near them

BillyBets continues to avoid the most important question.My account was permanently closed on 20 November 2025, and I have the email from BillyBets confirming this.Despite that, the account later became accessible again and I was able to deposit:21 February 2026: 25 EUR, 35 EUR, 35 EUR22 February 20

This Casino is the worst Scam I ever saw.I asked Them literally 10 times on email to close my account. Not a single help from there side. Just after 2 months of bad communication they closed it. Be careful with this casino, they also don’t pay out.

Horrible horrible scam of a site. Signed up and deposited money. Avoided accepting any bonuses for obvious reasons. Win 1750. Try to withdraw they say I’m only allowed to withdraw 500 a week and 700 a month bc I’m a “low level” player. Gamble to raise my level. Try to withdraw 1000 remaining of my 1