Revolution Casino— player complaints: 10 in English

Reason: Delayed payment Hello,This casino refuses to pay my winnings. I have waited for two weeks now. Tried to contact the customer support but I just get same responses from there every time. That I need to wait. I can't even get 3000€ out in a month when my limits should be 7000€. Nobody needs to wait over two weeks for small withdrawals. I have 10 000€ there. Insane. Can you help me? I haven't used any bonuses. I attached a screenshot where I have waited over 15 minutes in live chat even there shouldn't be anyone in the line.

Reason: Self-exclusion AskGamblers Team,I am submitting a formal complaint against Revolution Casino for non-payment of an approved refund agreement. The casino's compliance department officially approved a refund of exactly 5,230.00 PLN due to responsible gambling breaches. I signed the required waiver and submitted all my banking details for the transfer. Despite the refund being fully confirmed and authorized, the casino has completely stopped responding to my emails for a full week and refuses to deliver the funds or provide an official SWIFT/SEPA transfer receipt. They are intentionally stalling and withholding my money. I request immediate assistance to force the operator to process my approved 5,230.00 PLN payment. All proofs of the approved agreement are attached.

Reason: Delayed payment This is the second time I have to file a complaint because Revolution Casino does not process my withdrawal requests.It has been 20 days since the withdrawal requests were made, and despite several email exchanges with their service, there has been no change in payments.My documents are complete and verified on the website.I am asking today for the support of AskGamblers in order to resolve this situation.There are 3 pending withdrawal requests for a total of 1500 euros:ID 1066543390 on 13/08/2026ID 1067233207 on 14/08/2026ID 1068273082 on 15/04/2026My personal data is:name: < full name removed >email: < email removed >Wishing for a friendly conclusion. --- Ответы в треде --- AskGamblers • Support Team 3 weeks ago Dear all,As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.We thank both parties for their assistance during the complaint process. Florent92 3 weeks ago Dear Revolution Casino Thank you for your attention. The transfer has arrived in my bank account. Askgamblers, thank you for overseeing this complaint. The request is now closed, having been favorably resolved. Kind regards. FAURE Florent. Revolution Casino • Representative 3 weeks ago Dear Florent92, We are pleased to inform you that your withdrawals attempted on August 13, August 14, and August 15, 2026, has been successfully processed, and the funds were dispatched from our end on September 5, 2026. The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank. Please be advised that the pending withdrawals are currently being processed and will be completed as expediently as possible. We will provide a further update regarding the status of these transactions at the earliest opportunity. Kind regards, Revolution Casino team. Revolution Casino • Representative 4 weeks ago Dear AskGamblers, We recently sent an email requesting the player's registered email address so that we can locate the account and assist further. We look forward to receiving your update. Kind regards, Revolution Casino team.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. Their money hadn’t been received yet. He said no KYC verification had been requested, despite several deposits and a €1,000 winnings balance, and he had not received confirmation or a clear explanation from the casino. We initially advised patience while the withdrawal time frame passed, and the complaint was later marked as resolved by the player, so we closed the case as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. We explained that such delays were often caused by ongoing KYC checks or a high volume of withdrawal requests, and advised him to wait up to 14 days while cooperating with the casino. The complaint was then marked as resolved after he confirmed receipt of his winnings.

The player from Serbia had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn’t been obtained up to that day. He reported that the withdrawal remained pending and could no longer be canceled, but he did not provide the requested follow-up details about KYC, previous withdrawals, bonus use, or a screenshot of the withdrawal history. As a result, we were unable to continue the investigation, and the complaint was closed due to lack of response.

The player from Austria had her account closed by Cleobetra Casino in 2024 after threatening legal action regarding her losses. Despite depositing 440 euros and attempting to self-exclude, she received no response from the casino after her last email on June 19th. We asked her for supporting communication and clarification about whether she had disclosed gambling issues before depositing, but she did not reply to our follow-up questions. As a result, we were unable to investigate further, and the complaint was closed for now due to lack of response.

The player from Germany experienced issues after voluntarily blocking herself from the casino, as she continued to receive advertising emails and text messages, which led her to log back in and deposit again. Despite multiple complaints about unauthorized deposits and the advertising, her account was closed again without a refund of her deposits. The casino later reviewed the case, permanently closed her account, stopped all marketing communication, and offered a refund of 1,230 EUR, which she accepted. The complaint was resolved after the settlement was agreed and the payment details were provided.

The player from Ontario had three pending withdrawals of $750 each made on May 10-11-12, and a larger win of $26,000 triggered KYC verification on May 29. Despite submitting all required documents on May 30, he had not received updates and was frustrated by generic responses to his inquiries. He later said the original withdrawals were cancelled by the casino and the funds were returned to his balance, after which he made three new withdrawals on June 24-25-26. We asked for verification and payment details, but he did not respond to our follow-up messages and reminders. As a result, we were unable to continue the investigation and the complaint was closed for now due to lack of response.

The player from Ontario faced issues with withdrawing nearly $15,000 in winnings from Revolution Casino due to a daily withdrawal limit of $750 and a notice of maximum pending withdrawals. He expressed frustration with the lack of supportive responses regarding his situation. The complaint was closed due to the player's lack of response to inquiries and requests for additional information needed to investigate and resolve the issue. We remained available to assist if the player chose to resume communication.