Playzilla Casino— player complaints: 20 in English

20 Complaints

0▼ Last 30 days · was 3

0 Unresolved

38.643698890058d Last complaint

20.1 Risk index

€22,889 Disputed sum

Playzilla Casino: 20 complaints filed in English across 2 platforms, disputed sums €22,889. Most of them are about withheld payouts (75%). Risk index 20.1. Texts below are the players' own words, as published on the source site; last complaint 2026-09-03.

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What players complain about

Withheld payouts 75% 15

Other 15% 3

Account blocks 5% 1

Game fairness 5% 1

Status unknown 17 Closed, no outcome 3

Sources

Trustpilot 13 Casino Guru 7

Complaints by month

Questions and answers

How many complaints are there about Playzilla Casino?

The English-language record holds 20 complaints from 2 platforms; 17 carry no status from the platform. The latest one is dated 2026-09-03.

What do players complain about?

Mostly withheld payouts — 75% of cases, then other (15%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 20 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 20.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 20

03.09.2026 Casino Guru Withheld payouts

Playzilla Casino - Player claims that payment has been delayed.

The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Germany has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 02 Sep 2026 Automatic translation:

31.08.2026 Casino Guru Withheld payouts

Playzilla Casino - Player’s withdrawal has been delayed.

The player from Cyprus has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet.The player from Cyprus has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 30 Aug 2026 Automatic translation:

30.08.2026 Trustpilot Withheld payouts

Holding my €500 withdrawal for 6+ days! Non-responsive support.Deposits are accepted in seconds, but withdrawing your ow

Holding my €500 withdrawal for 6+ days! Non-responsive support.Deposits are accepted in seconds, but withdrawing your own money is a nightmare! I requested a €500 bank transfer withdrawal on August 25th. Over 6 days later, it is still stuck in "processing". Live chat confirmed in writing that my acc

07.08.2026 Casino Guru Other Closed, no outcome

Playzilla Casino - Player's account remains open despite closure request.

The player from Germany had faced significant losses at Playzilla and had requested a permanent account closure multiple times to protect himself, but the casino did not comply and continued to accept deposits. He had lost €20,000 recently and sought assistance. We reviewed the available evidence, but no explicit mention of gambling problems was found in his initial closure request, which limited our ability to support a recovery claim. We advised him to send a new self-exclusion request clearly stating gambling problems and to include us in the email copy. As he did not respond to our follow-up messages and reminders, the complaint was closed for now due to lack of cooperation.

06.08.2026 Casino Guru Withheld payouts Closed, no outcome

Playzilla Casino - Player’s winnings haven’t been received yet.

The player from Germany had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. He said the casino had marked the withdrawal as complete, but the money still had not arrived, and he also mentioned other pending withdrawals. We asked for KYC and correspondence details, but he did not respond to our follow-up messages, so the complaint was closed for now due to lack of cooperation.

05.08.2026 Casino Guru Withheld payouts

Playzilla Casino - Player's withdrawal has been delayed.

The player from Germany faces a delayed payout issue with Playzilla Casino, having two withdrawals marked as 'completed' but not credited to his accounts. The first transaction for €99 was confirmed completed on July 16, and the second for €90 on August 1, yet no funds have been received.

10.07.2026 Casino Guru Withheld payouts Closed, no outcome

Playzilla Casino - Withdrawal of player's winnings has been delayed.

The player from Germany had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player was informed that withdrawal processing could take up to 14 days due to KYC verification or high withdrawal volume, and patience was advised. After the 14-day period, the player was asked to provide an update on the withdrawal status but failed to respond. Due to the lack of communication, the complaint was closed without further investigation.

25.06.2026 Casino Guru Account blocks

Playzilla Casino - Player's account closure request is delayed.

The player from Ontario had been attempting to close her casino account since May 1st but had not received a response to her emails. She had also been advised to send an email from an alternative email address, yet there was no resolution after two months. We clarified the distinction between account closure and self-exclusion and explained the casino's responsible gambling procedures, including how to request self-exclusion. Due to the player's lack of response to our inquiries and reminders, the complaint was closed without resolution at that time. The player could reopen the complaint if she chose to resume communication.

28.01.2026 Trustpilot Other

I have contacted customer support several times by email and via live chat, without receiving a single reply.When it com

I have contacted customer support several times by email and via live chat, without receiving a single reply.When it comes to depositing money, everything works perfectly. However, as soon as you need assistance or have a request, there is simply no response.I find this very concerning for a platfor

20.12.2025 Trustpilot Withheld payouts

Withdrawl takes few days to startAlso customer service garbage cant answer basic question like why havent i got sign up

Withdrawl takes few days to startAlso customer service garbage cant answer basic question like why havent i got sign up bonus.

03.10.2025 Trustpilot Withheld payouts

I deposited money, it came out of my bank but I was never credited online.. I’ve been waiting 2 weeks my withdrawal and

I deposited money, it came out of my bank but I was never credited online.. I’ve been waiting 2 weeks my withdrawal and every time I try to speak about my technical issues the conversation just ends..Last time it happened they gave me a bonus so I had to wager my deposit, so technically the money I

16.09.2025 Trustpilot Withheld payouts

This site is brilliant if you are trying to lose your cash the quickest way possible throwing it on the ground would las

This site is brilliant if you are trying to lose your cash the quickest way possible throwing it on the ground would last longer and if you do win you can't withdraw as there's always some ridiculous reason,do yourself a favour do not play here please in the last 5 deposits I have not won 1 cent not

04.07.2025 Trustpilot Withheld payouts

Scam casino they don't pay out winnings. I've been waiting 12 days for a measly $200 withdrawal. How pathetic

23.06.2025 Trustpilot Game fairness

Complete scam!! Was playing a game and free spins hit & it went over 500× and was still climbing. Game kicked me out & w

Complete scam!! Was playing a game and free spins hit & it went over 500× and was still climbing. Game kicked me out & when I went back in they had restarted. Instead of playing in case new results were given I contacted customer support. After waiting 5 days they contacted me saying no inconsistenc

04.05.2025 Trustpilot Withheld payouts

Absolute Scam Casino.Slowest payouts in the casino world.The only casino i know where you play through 20k in a few days

Absolute Scam Casino.Slowest payouts in the casino world.The only casino i know where you play through 20k in a few days and your vip level goes down, you ask why and noone can explain it other than thats just how the system works.Ran up to 12k and they would only let me withdraw $800 every 3 days,

21.03.2025 Trustpilot Withheld payouts

Any attempt to withdraw doesn't happen. Max amount per day is tiny, even if I got anything back, which I obviously didn'

Any attempt to withdraw doesn't happen. Max amount per day is tiny, even if I got anything back, which I obviously didn't. Nearly 2500€ I thought I would get, nothing. Can't set limits myself at all. Live chat is unable to close my account, and sending email does nothing, after contacting live chat

18.03.2025 Trustpilot Other

This is by far the worst online casino i have ever played. I've asked to close my account 5 times, and not yet has it ha

This is by far the worst online casino i have ever played. I've asked to close my account 5 times, and not yet has it happened. Withdrawing money is a hassle, and your odds of winning are terrible. DO NOT WASTE YOUR MONEY. BET365 OR BETWAY are way better sites to play on.Cheers

14.11.2024 Trustpilot Withheld payouts

worst casino in the world. absolute disgrace - you will never withdraw your money

13.11.2024 Trustpilot Withheld payouts

Stay away it’s big scam I won 500 dollars and it’s been 2 weeks now since I withdraw the money I didn’t received anythin

Stay away it’s big scam I won 500 dollars and it’s been 2 weeks now since I withdraw the money I didn’t received anything and ever time I tried I contacted them they don’t have an answer they told me all I have to do is wait. Stay away and don’t deposit

10.11.2024 Trustpilot Withheld payouts

If you read this save yourself the annoyance of this site as there are much better ones to play on. Trying to withdraw i

If you read this save yourself the annoyance of this site as there are much better ones to play on. Trying to withdraw is a nightmare. Decided to test it out and wish I stay with my trusted provider which I will now. They must have no staff as trying to withdraw money can take over a week. My usual

How the risk index is calculated and how complaints are labelled — the method behind this section.