Refuel— player complaints: 7 in English

They dont complete my withdraw and dont answear on Mail

I haven't received 10% cashback regarding my net losses in 29.6 -5.7 of Live Casino Games Crazy time which was part of the campaign? https://lobby.refuelcasino.com/en/cashback/ So my total losses Live Casino Games Crazy time were total 8025 € and of this loss, 10% of the unearned cashback will be made in total €802,50 ? It is true that I won at that time from the Live Baccarat games, but since it is not part of the campaign and I would not have received cashback from its losses, the winnings from these Baccarat games are also not included in this cashback calculation.

Dear thePogg, I hope this message finds you well. I am writing to bring to your attention my disappointing experience with Refuel Casino,where I encountered several issues related to their terms and conditions,lack of customer support engagement,and potential breaches in responsible gambling practices. Firstly,despite self-excluding myself from Refuel Casino on 2020 August 27th,I was able to reopen my account without any further due process. This oversight is concerning as self-exclusion should have been a clear indication of my gambling problem. I expected the casino to enforce and respect my self-exclusion,ensuring that I would not be able to access my account during the exclusion period. Furthermore,I attempted to set a deposit limit on my account,seeking additional support in managing my gambling activities responsibly. Unfortunately,I did not receive any assistance or guidance from the customer support team. This lack of response and support only exacerbated my addiction and made it even more difficult for me to control my gambling habits. In addition,I feel compelled to mention that Refuel Casino repeatedly provided me with free bonuses,which only served to escalate my addiction further. These bonuses should have been withheld,considering my self-exclusion status and the responsible gambling concerns associated with my account. Given the above circumstances,I kindly request your assistance in seeking a refund for all my net losses incurred while using Refuel Casino. I believe that the casino's failure to adhere to responsible gambling guidelines,their disregard for self-exclusion measures,and the lack of support provided in setting deposit limits have contributed significantly to my financial losses. I would appreciate any advice or guidance you can offer regarding the best course of action to resolve this matter. If you require any additional information or documentation to support my claim,please let me know,and I will be more than willing to provide it. Thank you for your attention to this matter. I look forward to your response and hope for a satisfactory resolution. Sincerely,

I close my account there for years ago due to gambling issues. Then suddenly they reopend my account after they changed licens. And lost alot of money because of this. Cant me allowed to reopend an a account that is permanently closed?

Made 2 withdrawals august 17th, one arrived 2 days later, second is still missing now 3 weeks later. Contacted customer support via live chat 2 weeks ago, who escalated the case to their payments team, which in turn contacted their payment provider. They have sent 2 or 3 mails to their payment provider, without getting a reply from them. I have contacted their live chat to ask if they can take any other measures to solve the problem, but now they just say that I have to wait, and leave the chat. I have also tried to send them a complaint by email, last Sunday, to which I have received no reply

Hi since 24 feb i played hotspin deluxe om refuel casino.com first i thought i just saw wrong on bonus when i got less spins then i won. But on The 28 of feb i finally record it and I post a video link below. It happend atleast 4 Times and now i finally got proof. On The video below i win 9 spins with 6 mystery and x5 wins. But when bonus start i only got 5 spins. The support at refuel says its no error. I played this slot alot and got more then 100 bonuses so i know how it works. But they banned me. I think i should have the right to get all my deposit from 24 to 28 feb back. Cause this is scam. If you dont know how the bonus work just look up videos on it or read rules. But my video hear below show the error clearly. Still they just say no error. I lost alot of money becuse of this. And the provider isoftbet has not answer for over 2 weeks so i dont know what to do anymore. Hope you can help me This is the link below [EDIT]

[EDIT] i asked them many times if the casino was a sister site of mountgild .they lied .i would not had played here if i knew the casinos are the same and the same bug exist here too. i won 400 and made a withdrawal after 1 hour i logged in and saw that it was cancelled .i tried 2x more and both times again cancelled .they claimed skrill payout were not working .this was not the case because at the first withdrawal it was showing initilized but i also had it in my balance .both casinos are not working oke manny bugs and they dont fix it because it is in their favour.i want them to pay my deposits at refuel casino 230€.it cant be i get scammed for 2 times by the same brand..what is this ??casinos money and rights are not better then the player.i filed a complain at their site to curacao gaming but they intercept it and deleted my complain .my advise to players dont deposit here coming from curacao to scam players with a mga license .