Realz Casino— player complaints: 9 in English

The player from Australia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet.The player from Australia has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 05 Oct 2026 Automatic translation:

The player from Brazil filed a public complaint as he had not received his 640 BRL withdrawal after 3 business days, starting the 14-day countdown for resolution. We explained that such withdrawal delays could be caused by KYC checks or processing backlogs, and he was advised to wait up to 14 days while cooperating with the casino. The complaint was then marked as resolved by the player before further intervention was needed.The player from Brazil filed a public complaint as he had not received his 640 BRL withdrawal after 3 business days, starting the 14-day countdown for resolution. We explained that such withdrawal delays could be caused by KYC checks or processing backlogs, and he was advised to wait up to 14 days while cooperating with the casino. The complaint was then marked as resolved by the player before further intervention was needed. Written by AttilaComplaint Specialist Submitted: 23 Sep 2026 | Resolved : 25 Sep 2026Automatic translation:

Reason: Delayed payment I have waited 9 days and they are just saying it will be processed, but nothing happens.Please help me. I really want my withdrawals. I'm currently waiting on 1500€ and have more withdrawals to make, but the site limits me to 3 withdrawals maximum at a time, so when withdraw is starting to come in, I need to make more withdrawals.It's not supposed to take this long. When I make deposit, they get my money within seconds and when I make a withdrawal, it takes weeks. --- Ответы в треде --- Arnestad • Norway 14 hours ago All pending withdraws is revied thank you Realz and thank you askgabmelers AskGamblers • Support Team 2 days ago Dear @Arnestad,The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.Thanks in advance for your cooperation. Realz Casino • Representative 2 days ago Dear Even A. Thank you for your patience. We are happy to inform that all pending withdrawal requests have been paid. We thank you for your cooperation. Kind regards, Realz Team Arnestad • Norway 4 days ago There is still 1 withdraw im waiting on will i get it this week?

The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 04 Sep 2026 Automatic translation:

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The player from Australia reported that the casino had frozen his game while he was in the process of winning up to 10,000, resetting it despite his having documentation, including photographs and video evidence. We requested the player to provide game history and relevant evidence to verify the claim, but he failed to respond or supply the requested information. Due to the lack of cooperation from the player, the complaint was closed without further investigation or resolution. The player was informed that he could reopen the complaint if he wished to continue.

The player from Ireland faced an issue where the casino was not processing his withdrawals of 800€ each. He received no responses to his emails, and customer service consistently provided the same narrative. The player was advised that withdrawal delays could occur due to pending KYC verification or high withdrawal volume and was encouraged to wait at least 14 days before filing a complaint. The issue was marked as resolved after the player confirmed satisfaction with the outcome. We closed the complaint while offering ongoing support for any future problems.

The player from Poland had her account closed by Realz Casino, resulting in canceled withdrawals of PLN 1,282 without a clear explanation. She reached out for assistance but did not receive any response. We contacted the casino and learned that the withdrawal could not be processed because the bank details provided belonged to another person, while the casino account was registered to her. After she confirmed that she had played on her friend’s account and used her friend’s bank details, we explained that this breached the casino’s rules, so the complaint was rejected as unjustified.

The player from New Zealand reported issues with Realz Casino regarding his self-exclusion request, as his account had been reactivated without consent after closure. He incurred losses of approximately NZ$1,000 and continued to receive promotional emails despite requesting self-exclusion. His attempts to resolve the matter directly with the casino had been unsuccessful, and he sought a full explanation and resolution regarding these issues. We were unable to verify an explicit self-exclusion request mentioning gambling problems, so a refund of losses could not be pursued. As no further response was received from him, the complaint was now closed.