Ace Game Casino— player complaints: 6 in English

6 Complaints

0▼ Last 30 days · was 4

4 Unresolved

50.566870365984d Last complaint

86.2 Risk index

$500,100 Disputed sum

Ace Game Casino: 6 complaints filed in English across 2 platforms, 4 still open, disputed sums $500,100. Most of them are about account blocks (50%). Risk index 86.2. Texts below are the players' own words, as published on the source site; last complaint 2026-08-22.

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What players complain about

Account blocks 50% 3

Bonus terms 17% 1

Other 17% 1

Withheld payouts 17% 1

Unresolved 3 Resolved 1 Under review 1 Status unknown 1

Sources

Casino Guru 5 Trustpilot 1

Complaints by month

Questions and answers

How many complaints are there about Ace Game Casino?

The English-language record holds 6 complaints from 2 platforms, 4 of them without a resolution; 1 carry no status from the platform. The latest one is dated 2026-08-22.

What do players complain about?

Mostly account blocks — 50% of cases, then bonus terms (17%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 6 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 86.2 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 6

22.08.2026 Casino Guru Account blocks Unresolved

Player’s account has been blocked with funds confiscated.

Player’s account has been blocked with funds confiscated. [Account] — no_react_reg_bad

22.08.2026 Casino Guru Account blocks Unresolved

Player's account is closed due to false accusations.

Player's account is closed due to false accusations. [Account] — no_react_reg_bad

22.08.2026 Casino Guru Bonus terms Under review

Player is unable to get assistance regarding free spins.

Player is unable to get assistance regarding free spins. [Bonus] — waiting

17.08.2026 Trustpilot Other

I'm not getting my bonus that I've won spinning getting the wheel. It doesn't go to my account.

05.08.2026 Casino Guru Account blocks Unresolved

Ace Game Casino - Player's account is closed due to false accusations.

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27.07.2026 Casino Guru Withheld payouts Resolved

Ace Game Casino - Player claims that payment has been delayed.

The player from Tucumán had requested a withdrawal less than two weeks prior to submitting this complaint. The payment hadn’t been processed yet. The complaint was then marked as resolved after they confirmed that the issue had been solved. We closed the case accordingly based on their confirmation.

How the risk index is calculated and how complaints are labelled — the method behind this section.