Delayed payments no solution
Reason: Delayed payment
Casino Name: Prism CasinoDispute Category: Delayed PayoutDispute Details• Expected Delivery Date: Friday, October 30, 2026 ($1250.00) but it is supposed to be $2500• Total Amount Owed: $11,250• Withdrawal Method: Bitcoin / CryptoComplaint DescriptionI am filing a formal complaint against Prism Casino regarding an approved balance of $11,250 in pending withdrawals that has breached the agreed-upon processing timeline.The casino is utilizing contradictory support scripts to withhold my funds. During live chat interactions with agents < agents' full names removed >, the casino explicitly confirmed that my processing rules were changed after I was removed from VIP status following a major winning streak, resulting in late and split payouts.Furthermore, agent < full name removed > openly stated on the record: "The 'Manager Withdrawal Requested and/or Manager Withdrawal Approved' message is an internal transaction designation... This does not mean any real cash out for these amounts will be paid out."Support agent < full name removed > insisted that management updates would only be sent to my registered email address. However, my attempts to contact their official dispute framework are flatly rejected by their server with a "550 5.4.1 Recipient address rejected: Access denied" failure notice. The casino is instructing me to wait for email communication while blocking player emails on the backend.My account is fully KYC verified and no bonus terms were breached. I request that AskGamblers compel Prism Casino management to release my full balance immediately.Resolution RequiredI request that Prism Casino management immediately release my approved $11,250 balance in full and provide valid transaction tracking information (such as a blockchain hash) without further split installment delays.
