Prism Casino — player complaint #32888, 2026-09-28: withheld payouts

Reason: Delayed payment This has turned into a nightmare. My account is fully verified. I spent thousands across the virtual casino group despite poor reviews, giving them a chance, and my first 2 coindraw withdrawal via Bitcoin weren’t instant, but at least came within the week. I had this $1035 I was promised; as you can see in the chat pic attached, on 9/9 I would have the $1035 in my wallet. The CoinDraw option gets randomly removed from my account the day before it’s supposed to be sent, 9/8. I’m told to re-request via Bitcoin, and that has a time frame of 7-10 business days to complete. Currently it’s 12th business day since requests and still not approved or funds sent . Live agent said they" escalated "my withdrawal 2 days ago, and still I’ve yet to receive even approval confirmation. They’ve given me 3 different dates & missed all of them; I still don’t have my withdrawl. Fun site to play at with lots of benefits, but players need to be able to trust the given time periods for their money to come through.Hope this gets resolved and I can comfortably continue depositing here. Much love, Kaylynn 💋