PokerStars— player complaints: 15 in English

There are way too many hands where if I didn't know any better, I am convinced people can see my hole cards. JRZUCHIMANDRAKRDGCheck these names out.

There are very few freerolls, and there isn't enough help for beginners or those without money; the promotions—like giving you just a single casino spin that yields peanuts—are a joke. The site is a letdown.

It’s really obvious how they take back the money you win during a hot streak. It’s obscene how there can be so many winning hands in a single play.

It looks like an app the the owners forgot about it.

It is an absolute scam. All my funds were taken from my account due to inactivity. I have never received an e-mail that they charge inactivity fees. Furthermore I received the e-mail that my account is due for an incativity fee 3 minutes after funds were taken. Of course, my e-mail to support receiv

I play for fun on this site but do play in casino. Very lucky at casino, but I feel from the bottom of my heart, this site is rigged. Once you purchase chips, you are on their radar and I won't believe anything else. I play with a group in a private game on this site and they have many complaints

Connectivity is terrible.I have a very stable, high-speed internet connection. I can stream videos, watch Netflix, and use every other online service without any issues. Yet PokerStars constantly tells me that my connection is weak and repeatedly disconnects me while I'm playing.I have just lost mon

Every time I lodge money it charger my card but doesn't came the credit in account the help is starting with ia agent them after struggling with the ia came some to help but could be only me been lucky

One of the worst casino in my life…. Every day problem…. Tehnical ,reward,conection…. And more more more… and i play more then 15 years But this casino its one of te worst in my life. Sory But so its..

Hello community, I am writing this complaint to expose an incredibly unfair and abusive situation with PokerStars, hoping to recover my funds and warn other players. I was a very active player, making frequent deposits. On July 4, 2025, I deposited my last $9 USD. With a lot of luck, I managed to turn that amount into a considerable balance by playing slots. Thrilled with the win, I requested two withdrawals: one for $300 and another for $200. From that point on, everything turned into a nightmare: The Confirmed Withdrawal That Never Arrived: The most critical part of this is that on July 4th, PokerStars sent me an official email confirming that my $200 USD withdrawal had already been sent to my bank account. This was not a request email; it was a confirmation of a sent payment. However, the money never showed up. Account Closure and Baseless Accusations: A few hours after that confirmation, instead of receiving my money, I found my account locked. I immediately sent all the documentation they requested. Their response was to permanently close my account, accusing me of alleged "fraudulent behavior," but without providing a single piece of evidence, nor mentioning what rule I broke, in which game, or on what date. They simply confiscated my entire remaining balance (over $1,100 USD). The Most Absurd Tactic: After several days of my emails insisting that they explain what was happening and where my money was, suddenly, on July 14th, I received an email stating that the $200 withdrawal had "failed." They claimed the money was returned to my account balance (an account they themselves had closed) and, to top it all off, they charged me a €75 fee for this supposed "failed return." It is clear they are using contradictory excuses to avoid paying. First, they confirm a payment, then they close the account and confiscate everything, and finally, they invent a transaction failure to justify charging fees. This experience has been devastating. I feel scammed and have been subjected to terrible stress. I no longer wish to gamble, but I feel like a hostage in this situation, forced to fight for money that I won legitimately. Desired resolution: I demand the full return of all my funds: the two withdrawals I requested ($300 + $200) and the rest of the balance that was unfairly confiscated. I also ask for the fraudulent €75 fee to be reversed. Thank you very much for your attention and help. Disputed amount: 1000$ Casino: Pokerstars Case #: 3497

I am writing to formally dispute the outcome of a roulette game played on your Evolution Live Dealer platform, as the accepted winning bets were not paid. Game Details: - Game: Evolution Live Roulette - Game Round ID: 192474910178 - Date/Time: 13 September 2018 (approx. 20:23 CEST) - Result: Number 11 - Dealer: ▇▇▇▇ - My bets: • $105 straight on 11 (should pay $3,675 winnings + $105 stake = $3,780 total) • $45 split, half on 11 ($22.50) (should pay $382.50 winnings + $22.50 stake = $405 total) - Total Expected Payout: $4,185 USD Evidence: - My account audit log (“UserAudit ‘▇▇▇▇▇▇▇▇▇’.xlsx”) shows “Casino: Player committed bet” for the above amounts and “Casino: Player win” for the same game round. - The same log shows no corresponding balance increase, despite the “Player win” event. - Screenshots from the time clearly show the accepted bet and the result being 11. Request: Please provide: 1. A full transaction-level reconciliation for Game Round ID 192474910178, including bet acceptance, result, and payout data from your server-side logs. 2. The official video replay from Evolution Gaming for this round. 3. Immediate credit of the missing winnings of $4,185 USD if confirmed. If this issue is not resolved promptly and satisfactorily within 14 days, I will escalate this complaint to your designated ADR (IBAS/eCOGRA) and to the Malta Gaming Authority’s Player Support Unit, providing them with the full evidence. Kind regards, ▇▇▇▇▇▇▇▇▇ Account Username: ▇▇▇▇▇▇▇▇▇▇ Registered Email: ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇

Tive minha conta bloqueada dia 15 de Janeiro de 2024, a mais de 1 ano e meio, onde o Pokerstars alegou que era uma verificação de rotina. Jogava Poker na plataforma a mais de 7 anos. Após vários meses sem me dizer absolutamente nada no meu e-mail sobre a tal verificação de rotina, recebo uma mensagem abrupta dizendo que minha conta não passou na verificação de risco, e que estavam encerrando minha conta permanentemente, por motivos que não achavam que deveriam me dizer. Ou seja, tive minha conta banida por motivos que nem eu mesmo tive o direito de saber, fazendo com que uma carreira terminasse injustamente e ilegalmente. Após isso devolveram o saldo que tinha na carteira, o que por si só comprova que nada fiz de errado. Fazem isso pois não são regulamentados no Brasil, não tem quem fiscalize esse tipo de conduta. Eu vou fazer de tudo para que parem suas atividades em nosso País, foi a maior covardia já vista cometida com uma pessoa. Casino: Pokerstars Case #: 3323

Account closed without reason, alleging that i shared information on my account when this is not true! Want help with it so i can have my account back Casino: PokerStars Case #: 3107

I've had my account frozen with 400 dollars in it because i tried to withdraw and my bank information was still set as my old chequing's account that i recently closed(my mistake obviously). I switched banks from scotiabank to TD bank because i was unhappy with scotiabank. They froze my account and started saying i was linked to these players I'd never heard of. I then sent my last statement from the account that i closed to prove i did own this account previous and it was just a mistake. It had my name address and everything on it. I also sent Id and proof of residence. This was almost a year ago I've received no further information. They still haven't unfroze my account and every time i send an email i get an AI response saying an investigation is underway. There's obviously no investigation going on. I have been a member of this site since 2009 and never had a problem until now. I sent proof to them and they still have my account frozen with 400 dollars in it. Theres no way for me to contact them other than [email protected] and i cant even get connected to a real person. I just receive the same AI response. Hoping someone here can help me out. At this point i never want to play on their site again, i just want my money back. I've added some of the email threads into the pictures but its not everything. At first i was confused and didnt realize i had the old banking details still attached to me account Please let me know and i will forward you all of my emails with them Disputed amount: 400C$ Casino: pokerstars Case #: 2764

pokerstars zahlt mein gewinn nicht aus. der support reagiert auf keine meiner Nachrichten. translation: pokerstars is not paying out my winnings. the support does not react to any of my messages.