Grande Vegas— player complaints: 11 in English

I requested a $100 BTC payout, and it was denied with the incredibly helpful explanation: “Payout denied.” No actual reason, no details, nothing.What makes this even worse is that my account had already gone through successful verification. After that, they suddenly claimed that my account was creat

Bear with me ahh casino. Verification of your account, they tell you it ‘normally’ takes 3-5 minutes, but then take the whole week.When you finally want to withdraw after waiting the whole week for your account to be verified, you also will have to wait several days for your withdrawal to be process

This happened a few years ago but still bears mentioning. All customers at Grande Vegas, Slotatstic, and Jackpot Capital should take notice because all are the same company: Affiliate Capital. No distinction should be made between the three. Grande Vegas has been trying to dodge this review by flagg

Permanent disconnection during the game. , I have another controversial situation with Grande Vegas casino. Hope to solve this with your help. I played Pay Dirt in the NLN112GV tournament. I already took the second place, the slot started to give a good result, and then the casino decided to interrupt my game. The operators interrupted my game. My connection to the site has been interrupted. This is not the first time this has happened. The casino uses this tactic when a slot can give a big win. Only after three hours I was able to enter the game again. I had 6 minutes of tournament time, they disappeared without a trace. Now I have to start all over again and try to come out on top. My requirement: Give me back 6 minutes of play time And do not interfere with my victory anymore. Or credit me 230 usd to my account, this is the reward for the first place in the tournament. You don't want me to win, you go to all kinds of tricks. You can not do it this way. This is not fair to the player. I am removed from tournaments

Hello. I am writing to you with a big request in the hope that you will solve my problem. Grande Vegas Casino refuses to download software to my personal computer. Because of this, I am practically limited in receiving bonuses. There is no opportunity to participate in tournaments that are held as part of the casino promotions. Kazakhstan is an accepted country. There are no restrictions on receiving bonuses for my country. However, the casino does not want to allow me to participate in these promotions. Removes my VIP status. Removes the bonuses that the system calculates for my game and my deposits. I ask you to help me in this matter.

Dear sir. I have a dispute with the Grande Vegas casino. Hope you can help us solve this problem. Grande Vegas casino refused to pay me 70 dollars. I received a free $ 25 coupon from Grande Vegas Casino on my previous deposits. The coupon has a withdrawal limit of $ 180. I was not lucky. I have lost this coupon. According to casino rules, when less than one dollar is left on the account, the coupon rules cease to apply. All progress purchased in games is written off. Which is exactly what happened. The system wrote off the coupon. I have 63 cents left on my account.Those 63 cents were allowed to withdraw. I bet on this money. Please note on my last 63 cents. Which are not bound by any rules and obligations. I was lucky here. This last bet had a bonus. The prize game brought me $ 245.The managers of the Grande Vegas casino felt it was too much for me and decided to apply a coupon promotion to this win. I was paid only $ 180. The rest of the money did not immediately dare to write off, but returned to my account in the casino. They probably wanted to see my reaction. Or somewhere deep down they realized that they were doing wrong I made several bets on this money. And he put 70 dollars on the withdrawal. That was when he was refused. My claim is $ 70, which I believe was debited in violation of casino rules Question. Why does the casino apply the rules of a coupon that has already been debited by the system? I doubt the honesty and decency of this casino, the latest game is proof of this. I'm not sure if the software is honest. They stopped responding to my letters. I would like to receive a response from a casino representative. Why is my account not eligible to participate in tournaments? I cannot do this without your help. Please provide me this service. I am ready to provide all the necessary information on this issue.

Dear Sir / Madam, My name is [EDIT]. I used to have an account with GrandeVegasCasino.com. The account was opened in December 2014 but I used it very rarely until the beginning of September 2018, being one of the those where I was given access to after I registered with Gamstop in August 2018. At the time of my self-exclusion I was told that Gamstop comprises the majority of gambling sites licensed in the UK and that by the end of 2018 all of them will be part of the network. The process of giving up gambling is difficult, it takes time and will. I admit that after the promotional emails received almost daily from GrandeVegasCasino. com I was tempted to start playing at this casino. In December 2018 I contacted the casino customer service after I found out that UK players are actually restricted to play, the casino doesn't hold a licence issued by the gambling commission and asked if it is legal to deposit and play at GrandeVegasCasino. com. The answer I received was at least ambiguous: Dear [EDIT], Thank you for making Grande Vegas your gaming choice! I have reviewed your account and I can see that you have been registered with us since 2014. At that point there were no restrictions for players coming from the UK. The issue you mentioned refers only to new registrations, it does not affect older accounts. You can continue making deposits and withdraw potential winnings. We kindly advise you not to disclose the nature of the transactions to any financial institution as some of them might be against online gaming. Should you require any further information or assistance, please feel free to contact us anytime. We invite you to come and chat with us to find out our hottest games! Enjoy playing in the Casino! Best regards, [EDIT] GrandeVegas Casino Support. I contacted the customer service again because the fact that this casino is not regulated in the UK makes the addicted players highly vulnerable . The lack of any online account tools to set the limits of deposits, self exclusion or permanent closure of the account and the fact that after 3 months and dozens of deposits made using at least 4 different payment modalities I was not required to provide any proof of identity and address made me to request the account closure and a refund of 50% of the total amount deposited as I am partly responsible for the created situation. The customer service responded relatively quickly on January 23rd. I quote: Dear [EDIT] , hope you are doing well. I received your message about your account query for closure and refund. We have honor your request and closed your account but unfortunately partial refund is not possible. I ask that you contact us via phone as soon as possible to have a chat. Best regards, [EDIT]  GrandeVegas Casino VIP Support On the 24th I contacted the customer service again, requesting this time a full refund of the deposits. On 25th, a total of 6 deposit transactions were returned, totaling £ 460. On 26th , I received an email from the casino security department where I was informed that it was decided to close my account for security reasons. Without any further explanation or response to my deposits refund request. I contacted this department and asked how an account already closed on my request two days before can be locked for security reasons. Unfortunately the casino customer has stopped any communication since then. Summing up, I'd like GrandeVegasCasino. com to answer clearly to the following questions: 1. Why did the customer service representative suggest not to disclose the transactions made with GrandeVegasCasino.com to any UK financial organization? 2. Why I wasn't informed that the access of UK players is no longer allowed? 3. Why I was not asked for identity verification and no security measures were triggered during the 75 deposits I made, using various payment methods (visa debit, master card, neteller) 4. Why a small part of the deposits were restituted only , even though I was told that partial refund is not possible. 5. how is it possible for a already closed account at the user's request to be locked after a few days for security reasons? That means my account with GrandeVegasCasino.com wasn't valid and all transactions must be returned fully. 6. Why the casino customer avoides to answer clearly to my refund request? I mention that all the personal informations provided at the time of creating my account with GrandeVegasCasino.com are correct. I would be more than happy to provide any documents and the communication history with the casino if required. Kind regards, [EDIT]

I am not very happy for that rules i choose not dont read the rules and intruction for that bonus promotion .coz what i do just deposit with out knowing the promotion rules coz normaly peoples dont like reading or thinking what is the promotion mean or rules what they want is to play coz for been excited or addicted playing gamble now big problems to the most player specially to the people's register making the new account specially peoples not thinking this kind of about the promotion becouse if you think peoples play around the world and they multiculture most of them dont speak english or vey hard to understand to read english and that is the one of reasons what is happened to me lost my winning money with out explaining to me or to all the players before making a deposit they go pop out the one chat one of the costomer service representative.and put the promotion system to restricted to not allowed players to over $10 max bet to stop this happened lost our winning money and to avoiding all the players to break the rules most of players lossing a lot of money you dont iven you know peoples most used credit card or debit and end up on debt you need to do something about this to stop lossing our winning money this very unpair for me and to all the players the only think you keep us happy if we are winning some money and get money back to our lost.im very stress not happy lost all my of winning money i have a lot bills neef to pay and that only my winning money that already waiting so i can pay all my bills stop me to have anxiety worries ,stress. And that is my sugestion and feedback to tell that we are not lossing our winning money to set the promotion offer setting your system to put restriction stop players bet more than $10 bet max aloud.sometimes think about also players also by accident press change bet by accident with out thinking to keep happy your costomer you dont want lost your player business to your site you need to do somthing about it hope that you guys understand me where i come from put yourself in my shoes lossing that money is a lot for me atlist you can give my winning back half of that my deposit $20 winning money and im happy you can take $20 winning bonus that my hope you guys if you can talk to the management about this pls one of you can help me to make this decision if atlist i can get half of my winning money pair for me plsss im asking one of you guys help me im very appropriate you thank you.

hello dear friends.I created account in Grande vegas casino and play with all rules then they verified my account.I apply to live chat and they added me 1 free bonus ,then again added and after they added me 3 rd free bonus and i play with it and won .And requst my withdraw.The violation bonus is fault of support.they musted informed me you have no right to play and win.The last they decision was no human and one side void my winning .I saw from no respect to me and they unable paid me my money.Please help me with this violation casino against me this no human casino.Ibelieve to you or i will apply against this casino to Usa state organizations.I have been in Iraq with USA forces they must respect to my former action.

I tried to deposit in grande vegas by requesting a bonus match deposit in live chat, then they give 150% 50fs bonus, after I play long enough and complete the turnover requirement I managed to secure $ 200 and ready for withdrawal, I waited for few days and enough surprising when they informed me that my account is not entitled to take any bonus from grande vegas because I come from Indonesia, whereas I have seen some of my friends have played there and they also made withdrawal even though they took the bonus match deposit, they canceled my withdrawal and deleted all the wins and they returned my deposit money as much as $ 24, I feel hijacked by them

I have been playing at Grand Vegas for several years. A couple months ago I made play through on a free chip with enough money to actually cash out. I had never deposited a penny there only used free chips so I didn't think I'd get the money. I got the money 3 days later with no problems. They didn't even require a deposit first. It just became my favorite place to play. I deposited after that and a few weeks later won again. I had used several free chips with a couple deposits scattered somewhere in there. Again I got my money in three days.When I deposited the check in my bank I got a notice a week later the check was no good. I contacted Grand Vegas and they sent me another check that day including the fees for the no good check. I got it the next day. I was very pleased with the casino and recommended it to everyone. A few days ago I won again and requested my cashout. Three days later I was informed that it was denied due to having used more than 1 free chip in between deposits. I was shocked as that was not their policy in the past. I guess they decided to change their terms without even letting their players know. I don't particularly like the rule but would have gladly deposited in between using free chips had I known it was now in their terms. Any casino that cares at all about their players would have taken the time to send an email letting them know their terms were changing. I don't think you should have to read the terms every time you play there just to see if they have changed. I also think that if you are not allowed to use two free chips without depositing in between then you should not be granted that second chip unless you have deposited. It's their rule they should enforce it by not allowing the second chip. It would keep everything on the up and up and save lots of disappointment and hassle. Just like informing their players their terms were changing would have. I think I should still be able to get my money as I was not informed of the change and would have deposited had I known about it. I'm very disappointed that they didn't find it important to let their players know about the change. I'm not happy about it but would have continued to play there had they shown they were really legit. My casino id is [EDIT] and email is [EDIT]....let me know if you need any other info.. thank you for your time and have a great day