FairSpin— player complaints: 24 in English

The player from Portugal filed a formal complaint against Fairspin Casino for violating Responsible Gaming principles, citing their failure to process a requested break period and subsequent aggressive retention tactics. This led to unwanted deposits on September 29 and 30, 2026, for which the player sought a full refund and permanent account closure. After reviewing the evidence, we rejected the complaint because his original request was only for a 6-month account pause and he did not inform the casino about gambling addiction, loss of control, or any other gambling-related issue. Without a clear responsible gambling warning, the casino could not reasonably be expected to treat the request as self-exclusion, so we could not hold it responsible for the later deposits and losses.The player from Portugal filed a formal complaint against Fairspin Casino for violating Responsible Gaming principles, citing their failure to process a requested break period and subsequent aggressive retention tactics. This led to unwanted deposits on September 29 and 30, 2026, for which the player sought a full refund and permanent account closure. After reviewing the evidence, we rejected the complaint because his original request was only for a 6-month account pause and he did not inform the casino about gambling addiction, loss of control, or any other gambling-related issue. Without a clear responsible gambling warning, the casino could not reasonably be expected to treat the request as self-exclusion, so we could not hold it responsible for the later deposits and losses. Written by KarlaCasino Analyst & Complaint Specialist Submitted: 30 Sep 2026 | Closed : 06 Oct 2026Automatic translation:

I registered account and started playing, then i won on my birthday $17,800 and got banned for having multi account even though other account i created was not in use and wasn't using it, they were fine with me losing and depositing even giving me cashouts but as soon as i won big amount They told m

this is scam project with few casinos. when you deposit and gamble everything is oaky, when you try to withdraw they try will all possible ways delay your withdraw or to steal your balance with fake reasons. This casino stolen more that 40000 usd from me.

I was playing on this casino for a few years and was could always withdraw money without any problems with the account I was using.. BUT then a few days ago I deposited only around 2 dollars and won around 1800 dollars and then I wanted to withdraw and they banned my profile for no reason. So BE CAR

Dont play in here! Big scamm if you won the max whitdraw $1000/24 hours so not hard to counting 10K$ take 2 weeks cash out! If you luckY!Anawat costumer service rate0.0!

Player's account has been closed with funds retained. [Account] — waiting_for_casino

Player’s account has been closed without clear reason. [Account] — waiting_for_casino

Player’s account has been closed unexpectedly. [Account] — waiting_for_casino

I've been playing fairspin for years and everything has always been fine. A few days ago I won about 1800 USD and when I wanted to withdraw some of the money they returned it to my fairspin account. After talking to support I had to do KYC again (after 4 years)... They told me that my identity could

My experience with Fairspin has been extremely disappointing.My withdrawal has now been pending for 4 days, and despite contacting customer support multiple times through both live chat and email, I am still no closer to receiving my funds.For several days, I have repeatedly been told that my withdr

I initially thought Fairspin was a legitimate bookmaker, but after what happened to me, I seriously regret trusting the platform.I had 528 USDT in my account. I initiated a withdrawal of 378 USDT, leaving 150 USDT in my balance.A few minutes later, I received an email notifying me that someone had l

Overall, it’s just an OK site. It took a bit of verifying your identity to get paid, which I’m fine with. The small withdrawals like $200-$800, no issue. Quite quick actually. The problem comes around when you try to withdraw actual “big wins”. My experience: I had a really nice $3500 win after

The player from Ireland opened an account with the casino using his German nationality and successfully completed KYC verification. After making four deposits and achieving a win of over 20,000 USDT, the casino closed his account citing that players from Germany are not allowed, despite allowing him to create the account and process earlier withdrawals. He seeks resolution as he feels the treatment is unfair.

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= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

= 0 }).length === 0) { var date = new Date(); date.setTime(date.getTime()+(7*24*60*60*1000)); document.cookie = "restCSSIsCached=true; expires=" + date.toGMTString() + "; path=/"; } } LUX=function(){var n=Math.floor;function t(){return Date.now?Date.now():+new Date}var r,a=t(),e=window.performance||{},i=e.timing||{navigationStart:(null===(r=window.LUX)||void 0===r?void 0:r.ns)||a};function o(){return e.now?n(e.now()):t()-i.navigationStart}(LUX=window.LUX||{}).ac=[],LUX.addData=function(n,t){return LUX.cmd(["addData",n,t])},LUX.cmd=function(n){return LUX.ac.push(n)},LUX.getDebug=function(){return[[a,0,[]]]},LUX.init=function(n){return LUX.cmd(["init",n||o()])},LUX.mark=function(){for(var n=[],t=0;t

A once-promising platform has degenerated into a SCAM. They simply banned me and stole all my funds, even though I'd been playing with them for a long time.

The player from Manitoba had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings hadn’t been received yet. We explained that withdrawal processing could take several days or weeks, often due to KYC verification or a high volume of requests, and advised him to wait up to 14 days while cooperating with the casino. The player later marked the complaint as resolved, so we closed the case as resolved.

worst experience ever, deposits are instant. but for withdraw, you need to have a lot of patience but not even guaranteed that you will get your funds out. even passing kyc verification doesn't help.

You don't now to have respect for the people to give money to you