Play2Win — player complaint #67133, 2014-09-26: withheld payouts
Play2Win: a player complaint filed on 2014-09-26, about withheld payouts, status — resolved. Published on CasinoReviews. One of 5 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
I deposited to Play2win and won £150 odd, I withdrew this on 2nd August. I did not hear anything (no emails, no calls) for 2 weeks and only when I asked them about my withdrawal was I told that I had to fill out documentation.
I did this and received an email on the 28th August to say that my ID and documentation was approved.
I was told that within 15 days of this date I would receive my funds, on the 9th September I chased this up and was told my documents were actually accepted on the 2nd September (not the 28th August) but thought, 'It's ok, I'll get my money soon at least'.
It is now the 25th September, over 15 business days since the 2nd September, I have sent numerous emails to Play2Win and not had one single response back. Live Chat keep saying that they will message finance but I get nothing back.
How do I go about getting my money from these people?
