Play2Win— player complaints: 5 in English

Hi, I opened an account with Play2Win Casino on 4/07/2014. Username: [EDIT] Pass: [EDIT] email used: [EDIT] I deposited £70 using a debit card. On 30/09/2014 I requested a first withdrawal for the amount of £120 (I had since then played more than twice the amount of my deposit), then reversed it a minute after to make a new withdraw for the amount of £123 (the total amount on the account), via WireTransfer on my bank account. I received the email below on the same day: -------------------------------------------------------------------------------------- Dear [EDIT], Your withdrawal has been requested and it will be processed by the accounting department You may reverse your withdrawal by entering the cashier and clicking on the cash-out within 24 hours after you requested the withdrawal After 24 hours, if you'd like to reverse your withdrawal please contact the player support department Your Play2Win username is: [EDIT]. -------------------------------------------------------------------------------------- On 20/10/2014 since no money or news was received yet, i decided to contact the casino with this email below: -------------------------------------------------------------------------------------- Good Morning, I am waiting to receive the money transfer as per the details hereunder : ID; 205346134841914 AMOUNT; 132.00 METHOD; Wire Transfer STATUS; PROCESSING DATE; Sep 30, 11:10:54 AM Can you please advise how long will it take to be completed? It has been nearly a full month now! Also can you confirm it is being processed as it states and there are no problems with it? Thank you in advance Kind Regards [EDIT] ------------------------------------------------------------------------------------- no answer from the casino. On 27/10/2014 I sent a second email here under ( maybe not very polite): ------------------------------------------------------------------------------------- Good Morning, I am still waiting to receive the money transfer as per my previous email which also is waiting for some answers! If there is anyone really working at customer service,and if it is not too much to ask, could I please have someone reply to my questions? Kind Regards [EDIT] ------------------------------------------------------------------------------------- All emails were sent from the email address at the top. I have then tried to contact the casino using the Online Chat, but with no result,I was just waiting for someone but they were too busy. Today I cannot access the cashier in my account because of some error. Please if you have any suggestions on what to do next I will be more than welcome to try it out. Kind Regards [EDIT]

I deposited to Play2win and won £150 odd, I withdrew this on 2nd August. I did not hear anything (no emails, no calls) for 2 weeks and only when I asked them about my withdrawal was I told that I had to fill out documentation. I did this and received an email on the 28th August to say that my ID and documentation was approved. I was told that within 15 days of this date I would receive my funds, on the 9th September I chased this up and was told my documents were actually accepted on the 2nd September (not the 28th August) but thought, 'It's ok, I'll get my money soon at least'. It is now the 25th September, over 15 business days since the 2nd September, I have sent numerous emails to Play2Win and not had one single response back. Live Chat keep saying that they will message finance but I get nothing back. How do I go about getting my money from these people?

So I signed up to Play2Win and tried to make a withdrawal on the 12th July 2014. I didn't receive the payment so logged back in and was told I'd have an email asking for documentation. They resent the documents email and I sent back the documents on the 25th July. I received no confirmation all was ok so logged back in a couple days later and was told one document had a header missing. So I resent all documentation on the 31st July. Since then I have received no emails and whenever I log into my account and speak to support on Live chat they say they will email the account manager and finance for an update. They have said this 3 times and have no updates.

Hello, The casino Play2Win has to pay off to me the €325 sum add that I did not gain(win), when I have to credit my €30 account there was a bug and I was to sell(produce) of €300. I asked for the refund(repayment) since March 4th and I do not arrive has to have my money(silver) Could see yourself with them because it is my money(silver) and I need it, thanks to you. Username - [EDIT] Email Address - [EDIT]

This case has been marked as Found for the Casino - both parties engaged fully with the mediation process and anomalies were discovered on cross checking the facts in the player's submissions. On approx 1/4/2013 I tried making my first deposits at Play2Win casino. The first, for $50, was rejected. The second, for $50 was accepted. Checking my bank statement I saw that both deposits were debited from my acct. On approx. 1/7/2013 I filed a claim at my bank for one $50 deposit.(stop payment). On 1/8/2013 I submitted a withdrawal for $800 and sent the required identification and three deposit verification papers. I requested the funds be sent via wire to my bank acct. When that did not happen I contacted support and was told my bank would not accept the wire. I contacted my bank and was given a "international" routing number and then gave it to support. When no funds were deposited I contacted support again and was told that my bank would not accept the wire again. I was told to open a PayPal acct. and was assured that the funds would be put into it within two days. That never happened. I attempted to contact support via email, telephone and "live chat" numerous times without success. Then upon attempting to log in my acct. was blocked. I contacted "live Chat" through my brothers acct. and was told that I had stopped a deposit of $50 and because of that, my acct. was closed and my withdrawal on hold. I went over every deposit made to the casino and found that on 1/4/2013 they showed only one $50 deposit (my acct shows two). On 1/17/2013 the casinos records shows one $50 deposit ( my bank statement does not show it). I was told to reverse my claim to release my withdrawal. Knowing I did not owe them the disputed $50 yet the deposit in their records on 1/17/2013 brought the total amount up to as if I did owe them the extra $50. In order to release my $800 I agreed to reverse my claim and give them the extra $50. Still nothing happened and they would not communicate with me at all. I contacted E at "Casino Listings" and he spoke with BPP REP (*******@bestpaypartners) who said they would not pay out and added that I was untrustworthy and attempted to fraud them and other casinos. I posted a reply at "Casino Listings" on the original thread in the complaint forum. Since then I received a email from SK (Play2Win casino manager) on 2/19/2013 stating that my withdrawal would be processed when they get verification that my claim had been cancelled. I sent them copies of my bank statements, letter from my bank confirming the canceled claim and still no response or money. I then received a email requesting verification of all deposits made at the casino which I returned to them. 3/26/2013 and still they will not answer any communication attempts and will not honor a legitimate withdrawal. It's pretty sad seeing they will rip a customer off for, to them, is such a small amount of money.