Pelaa - payment delay
I won this money on the roulette table and requested my withdrawal on 28.04.20 which is over 2 months ago. I have sent them everything that they have asked for from me and they still are not processing my withdrawal. I speak with them on a daily basis via their live chat as they never reply to my emails but they always give the same response saying Thank you for waiting, I can see that my colleague has already escalated this for you however we haven't had an update from the relevant department as of yet. I will send over a message to the relevant department and as soon as they provide us with an update, you will be notified by email, My apologies for the inconvenience caused and thank you for your patience. In fact now they have excluded me from all of their sites saying I requested to be self excluded which is a total lie and they even said they were going to send the police round to my house to check on me because I made a light hearted joke about the length of time it is taking to process my withdrawal and they are worried about me, it's absolutely ridiculous. I found out that you act as a mediatory for this casino so I am hoping you can help me. Thanks in advance
