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Pelaa — player complaint #63263, 2020-09-06: withheld payouts

Pelaa: a player complaint filed on 2020-09-06, about withheld payouts, status — resolved. Published on CasinoReviews. One of 11 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.

2020-09-06 CasinoReviews Withheld payouts Resolved

Pelaa - withdrawal

I deposited £100 on 30/1 and played 1 spin of the wheel on roulette where I tripled my money. I went to withdraw £300 and I'm still waiting for it. After they finally got in touch I sent them my documents. Weeks later they said this wasn't sufficient and asked for a photo of me holding my ID and documents. I've heard nothing more. Live chat keeps telling me to wait.

Complaint data

Case number
#63263
Filed
2020-09-06
Status
Resolved
Category
Withheld payouts
Place among complaints about Pelaa
3 of 11 by date, newest first
Source
CasinoReviews — original ↗
Text
71 words, as published

The summary, statuses and disputed sums are on the operator page.

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How the risk index is calculated and how complaints are labelled — the method behind this section.

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