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Parimatch— player complaints: 506 in English

506 Complaints
112▼ Last 30 days · was 204
0 Unresolved
4.5834105132523d Last complaint
31.1 Risk index
30% Resolved · of 33 with a known status
61% Withheld payouts among those
$21,717 · 168,270 INR · €53,884 +2 Disputed sums

Parimatch: 506 complaints filed in English across 3 platforms, disputed sums $21,717 · 168,270 INR and 3 more currencies. Most of them are about withheld payouts (65%). Risk index 31.1. Texts below are the players' own words, as published on the source site; last complaint 2026-10-07.

What players complain about

Withheld payouts 65% 328
Other 25% 127
Verification 4% 22
Game fairness 2% 12
Account blocks 2% 9
Bonus terms 2% 8
Status unknown 473 Closed, no outcome 14 Resolved 10 Rejected 9

Sources

Trustpilot 473 CasinoReviews 27 LCB.org 6

Complaints by month

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10

Questions and answers

How many complaints are there about Parimatch?

The English-language record holds 506 complaints from 3 platforms; 473 carry no status from the platform. The latest one is dated 2026-10-07.

Does Parimatch resolve complaints?

Of 33 complaints where the platform recorded a status, 30% were resolved, 0% remain open and 27% were rejected as groundless, 42% were closed without an outcome. Withheld payouts account for 61% of them.

What do players complain about?

Mostly withheld payouts — 65% of cases, then other (25%).

Why is this page not a translation of the Russian one?

It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 506 of them here. Nothing is machine-translated in either direction.

How is the risk index calculated?

Risk index 31.1 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.

Complaints 506

14.08.2026 Trustpilot Withheld payouts
Dear Parimatch team as a vip member kindly have some professionalism and revert on time.
Dear Parimatch team, for user id. 373652255 in last 10 days there are total payment of 28400 have not been credited to my gaming account.I have contacted to customer care and after providing sufficent proof I didn't received any solution yet.Customer care person keep on waiting for 1 hr and more and then disconnect the session regularly.I want to report the payment issues to bank but upon my request they will block the payment accounts for dispute payment.Payment 8000 on 02.08 2026Payment 5000, 5400, 5000 on 09.02.2026 and 5000 on 10.08.2026.these all are pending for deposit.I have all payment proofs, bank statements and chat details available. If there is option for attachment i will definatly attach. Kindly help to post this to parimatch team for resolution.
14.08.2026 Trustpilot Withheld payouts
123612562 ticket id
123612562 ticket idMy user id is 897119960 I put withdrawal of 20000 on 7/08/26 it is 7 days gone but I didn't receive money in bank account but it shows successfull I also attached bank statement Parimatch is doing fraud please don't play on it
14.08.2026 Trustpilot Withheld payouts
Sir mera ticket no 117763682 hai humne…
Sir mera ticket no 117763682 hai humne 17.07.2026 ko 6000 rupaye deposit kiya tha par Paisa abhi tak mere parimatch account mai nai aya hai our mere bank account se kat gya bhi gya hai mera parimesh batting account no 430148858 ye hai
14.08.2026 Trustpilot Withheld payouts
Thank you for your response
Thank you for your response. I have provided all the requested documents to your support team today, including my bank statement with the required bank details and logo.The statement has been provided to verify all three disputed withdrawals — ₹3,000, ₹5,000, and ₹10,000 — which are showing as successful/approved on Parimatch but have not been credited to my bank account.I have fully cooperated with your verification process and submitted the documents you requested. I now expect Parimatch’s financial department to conduct the promised fresh investigation and provide clear transaction details/UTRs and a proper resolution.I hope this time the matter will actually be resolved rather than receiving another generic response. I am waiting for the funds and a clear explanation for all three withdrawals.
14.08.2026 Trustpilot Withheld payouts
Dear parimatch team,
Dear parimatch team, My three deposit are not credited to my gaming account id 765706579 .Amount of rs 700, 500 ,440 saying that transaction declined.All transactions were successful from my end. Email id of parimatch is not working.Mail get failed .Please resolve my issue .Response is being not given to me .I have all transfer details with me . Dear team,every time the transfer cannot fail .My complaint needs immediate response.The email given to me by parimatch is showing "address not found" .Then how can I send mail .
14.08.2026 Trustpilot Other
Check email support.parimatch.in is…
Check email support.parimatch.in is working or not idiot
13.08.2026 Trustpilot Withheld payouts
Parimatch was very nice previously but…
Parimatch was very nice previously but since last few months they really bad at services .In august 2026 my 3 payments were deducted from my bank but I dint got credit .3rd aug,11 aug and 13 august . The amount was 700 ,500 and 440 . In this way till today approximately 8000 rs are missing .When I raise tickets ,they even dint rectify it and say that your payment declined .I feel casino days is far better .They are very fair in payments .parimatch will have to take it seriously otherwise their india business will be shut .moreover their email id also do not works , sometime they say to mail at support @parimatch.com, sometime they say support @parimatch.in .and the mail fails .My player id is 765706579 .Parimatch ---nice appInterface-----very goodEase of use----great experience Payment------poorSupport ----pathetic.it is one way communication. Customer care mail id-- not working. online chat --only bots are answering.no human intervention .Ticket resolution is one sided and no status is provided .(Review is based on 3 years of experience with parimatch)
13.08.2026 Trustpilot Other
Great experience so far...
Great experience so far...Withdrawals are easy to process..Only issue I have with this is customer support as they did not help you when it's required and my deposits of small amount got stuck and I never get the fund back.But overall great experience so far.
13.08.2026 Trustpilot Other
URGENT: Repeated Uncredited Deposit Issue | Account ID: 354327298 | Ref No: 622509563495
Dear Support Team,​I am extremely disappointed to report that I am facing the exact same issue again. My deposits are repeatedly failing to credit automatically, and I have to reach out to support every single time.​I made a deposit of ₹1,000 on 13 Aug 2026 at 04:58 PM, which is still missing from my wallet.​Transaction Details:​Account ID: 354327298​Amount: ₹1,000.00​Date & Time: 13 Aug 2026, 04:58 PM​Bank Ref No / UTR: 6225 0956 3495​Beneficiary VPA: gpay-12204656697@okbizaxis (Hariharan Gopal)​Sender Name: Hem Chandra Palariya (Indian Bank - 2041)​This technical glitch on your payment gateway is happening repeatedly with my account. Please verify the attached Paytm receipt and manually credit ₹1,000 to my wallet immediately, without any further delay.​Kindly resolve this recurring issue permanently so I don't have to face this inconvenience every time I deposit.​Regards,Hem Chandra PalariyaAccount ID: 354327298
13.08.2026 Trustpilot Withheld payouts
Please parimatch me bahut frod ho rha…
Please parimatch me bahut frod ho rha pending gya pement kabhi refund nhi aaya 20000 25000 kha gya
13.08.2026 Trustpilot Withheld payouts
Parimatch Is an Untrustworthy Bookmaker…
Parimatch Is an Untrustworthy Bookmaker – My ₹29,999.99 Deposit Has Not Been Credited to My Wallet Since 20 March 2026I am already emailed you so many times But you are asking that bank confirmation letter to parimatch do you hold any direct bank account to send money to you as per the parimatch app and payment portal made the payment of rs 30000, on 20th March 2026.Till date there is no response from your side and you did not adding my money to wallet neither refunded back to source, neither provided your statement to verify it why it's not credited as per the parimatch app only deposit is selected and direct payment through phone pe as per the available payment methods payment done within seconds How long a customer can suffer,I already shared a deposit screenshot and my statement,A customer more than can't arrange anything now you should add my funds or you only taken along with and proved that you are a fake bookmakers?But my money is with you only. If I lost in the gaming it's another already huge amount in your app and similar deposit is made and i am unable to repay back debts for collecting my money 5 months.It's very bad experience worst experience with customer service ₹30,000 Deposit Missing Since 20 March 2026 – No Credit, No RefundI am sharing my experience so that other customers can be aware.On 20 March 2026, I deposited ₹29,999.99 through the Parimatch mobile application using the payment method provided within the app.My bank has confirmed that the payment was successfully processed and credited to the beneficiary account. I have already submitted all available evidence but PARIMATCH is failed to deposit the money so many wrong response and completely cheated by taking my money and not credited my money for depositing the money to their app payment system only made the payment, deposit fraud is doing by parimatch, DO NOT TRUST THE PARIMATCH - NO LIVE CHAT AND NO LIVE SUPPORT, NO CREDIT AFTER THE PAYMENT SUCCESSFUL AS PER THE DEPOSIT PROCEDURE- BOOKMAKERS ARE FRAUD AND CHEATERS
13.08.2026 Trustpilot Verification
I’m in trouble with verification…
I’m in trouble with verification process plz solve it instantly.In my aadharrr card username is Raj Soni but in this website I fill VIP RITIK by mistake. So , I request you to change VIP RITIK to Raj Soni🙂
13.08.2026 Trustpilot Withheld payouts
I have deposited 8950 but it was…
I have deposited 8950 but it was declined and not getting any support from anywhere please help to get my funds back to account and every agent saying 3 days but nothing has to been done again they it was made a wrong payment to another for us not and every time like this situation I am facing please slove my issue 13/08/26 - 8950 I have deposited please anyone help me to get my funds back
13.08.2026 Trustpilot Withheld payouts
Parimatch is fraud system
1 year but no one help from parimatchDeposit fraud in Parimatch player id 688464068 M. 7015466623Ticket id #3206248530/08/2025Ticket id #3661752920/09/2025Ticket id #3683803321/09/2025Ticket id #4402155513/01/2026Ticket id #6654720027/02/2026Ticket id #7957973428/02/2026Ticket id #79636748No response from customer supportOver 10 months no refund no amount credit in parimatch wallet
12.08.2026 Trustpilot Withheld payouts
EVERYONE DONT DEPOSIT OR WITHDRAWAL…
EVERYONE DONT DEPOSIT OR WITHDRAWAL STOP EVERYTHING THEY ARE TAKING EVERYTHING THEY ARE SCAMMERS MY TOTAL YOUTUBE CHANNEL WAS FILLED WITH COMMENTS EVERYONES MONEY IS SCAMMED STOP PLAYING THEY WILL KNOW THE VALUE
12.08.2026 Trustpilot Withheld payouts
India's biggest fraud and dramatic app is parimatch .they are thief money many customers and next not provided money in their withdrawal timeframe .
239482060 gaming id .tickit id -115003450.parimatch is big indian fraud app.I requested trustpilot please share cyber cell my withdrawal money parimatch payment provider not provided 42 days over . India's many people not get money this parimatch app .they are not allowed my issue 42 days over others betting app not late time this issue so I very very requested my complain please share cyber cell . I want all playing customer please not played this parimatch fraud app .their service is third class and said same dilogue not share most reason and what happened it .I requested quick take action against cyber cell against parimatch .I reaper said that nobody please not played this fraud app .you can play megapari ,1xbet is better then parimatch .I want parimatch is totaly ban for indian or west bengal country . They are thief many customers money .please cyber cell please solved my this issue I given my gaming id and tickit id .amount -2000.am filing this formal complaint to report a well-planned, deliberate act of online financial fraud, extortion, and criminal breach of trust committed against me by the operators of the "Parimatch" platform.On 06/07/2026, I initiated a legitimate withdrawal request for an amount of Rs. ,[2000] (User ID: 239482060 ]) to my registered bank account. Today is 12/08/2026, and even after 36 days of unlawful withholding, the funds have not been credited. When I confronted them, they generated a fraudulent Ticket ID: 115003450, which remains completely unresolved.To expose their malicious intent: I have repeatedly demanded the 12-digit UTR (Unique Transaction Reference) number or formal bank proof from them to track the transaction. However, the platform is employing malafide stalling tactics, playing games, and flatly refusing to provide the UTR number. Furthermore, they are completely stonewalling me by refusing to explain briefly or transparently what has actually happened to my transaction or why my money is stuck. This intentional suppression of financial data is a deliberate attempt to hide their illegal activities from tracking agencies.This is a direct violation of Section 316 (Criminal Breach of Trust) and Section 318 (Cheating) of the Bharatiya Nyaya Sanhita (BNS, 2023), along with Section 66D of the Information Technology Act, 2000. They are running an illegal scam by trapping public funds.I have attached ironclad digital evidence, including screenshots of my chat logs where they refuse to give the UTR number. I request the Cyber Crime Cell to treat this with utmost urgency, immediately freeze all nodal beneficiary bank accounts and UPI settlement IDs linked to Parimatch, and register a strict FIR against the operators.The "UTR Denial" Screenshot: Take a clear screenshot of the exact chat or email where you asked for the UTR number and they refused, avoided the question, or gave vague replies. Upload this to the portal as "Proof of Intentional Concealment".Bank Statement:
12.08.2026 Trustpilot Withheld payouts
I have deposited 1000 2 time
I have deposited 1000 2 time On 12/08/2026 and in my parimatch account it's showing 2000 rupees but I'm not able to use that money or withdraw plz check my problem this is my ID 219089065
12.08.2026 Trustpilot Withheld payouts
6 MONTHS AND ₹20,999.67 STILL UNRESOLVED – NO PROPER RESOLUTION
Player ID - 553470464I am extremely disappointed with the way my deposit issue has been handled. It has now been nearly 6 months, and my successful UPI deposits are still not properly credited or resolved.I have complete payment proof for the following transactions:• ₹5,000 — UPI/UTR: 604061351764 — 9 February 2026• ₹2,000 — Bank Reference/UTR: 603597240821 — 4 February 2026• ₹9,999.67 — UPI/UTR: 643066926198 — 5 March 2026• ₹4,000 — UPI/UTR: 647562969097 — 19 April 2026Total documented amount: ₹20,999.67Every payment has a corresponding transaction receipt showing Successful/Completed. I have also retained the original screenshots and transaction details as proof.What is completely unacceptable is that six months have passed, yet I still have no proper resolution. I have provided the exact transaction amounts, dates, UTR/reference numbers and payment screenshots, but the issue continues without a satisfactory outcome.This is not a situation where I am making an unsupported claim. These are successful UPI transactions with identifiable UTR/reference numbers that can be traced through the payment system.I am publicly requesting the platform’s payments/finance team to immediately investigate all four transactions with the relevant payment provider and trace where the funds went.I expect either:1. Credit of the eligible amount to my account, or2. A full/appropriate refund, or3. A clear written explanation supported by transaction records showing exactly what happened to the funds.Six months is an unacceptable amount of time to keep a customer’s money unresolved. Repeated generic responses from support are not a solution.I am posting this publicly because the normal support process has failed to resolve the matter. I have all payment receipts and transaction evidence available.Please escalate this immediately to your finance/payment department and provide a concrete resolution. I want my ₹20,999.67 properly traced and resolved without any further delay.
12.08.2026 Trustpilot Withheld payouts
Pathetic website all are scammers of…
Pathetic website all are scammers of money laundering.. atleast bookies are better then parimatch atleast if you win they give you your winning Here if you win and withdrawal then no amount is coming.Last 2 months my 2 withdrawal are not credited..they doing what's they know and 1 deposit also Withdrawal 14999 and 15000Deposit 24800Stay away from parimatch.play stake they gives withdrawal quickly.279947674 user 🆔
12.08.2026 Trustpilot
Fraud support service
My account id: 313768079 I am a VIP customer, but my account has been blocked for almost a month without any clear explanation. Around ₹12,000 was in my account, and I still cannot access it.I have fully cooperated with the verification process and provided the requested original bank statements and proofs multiple times. However, I keep receiving the same requests again and again instead of getting a proper resolution.Being a VIP customer, I expected much better support. It has been extremely frustrating to wait this long without a clear status or resolution.

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