Novibet — player complaint #64902, 2019-07-06: withheld payouts
Novibet: a player complaint filed on 2019-07-06, about withheld payouts, 2,500 GBP in dispute, status — rejected. Published on CasinoReviews. One of 28 complaints filed in English about this operator. The text below is the player's own words, as published on the source site.
Novibet - VERIFIED KYC AND CARD but now wanting more for my withdrawal!
I have an account with Novibet - KYC STATUS is verified. I have made 2 successful withdrawals (£8K) on 11/6/2019 via Rapid transfer, I have requested a withdrawal last night for £2500 via my VERIFIED VISA DEPOSIT METHOD USED and they are asking for a couple of cards on my account that say "pending". THe point is I used one of these cards to deposit on the 05/06/2019 BEFORE 2 successful withdrawals, i have never been asked for verification of the (as never attempted to withdraw to the either) and I have never been advised my account isnt verified. It clearly shows overall status as verified. There is NO reason for them to now say they want them verifying even thoug not used lately and deposited thousands for me to get my £2500. Its not fair and bad practice. I would NEVER deposit to an account non verified for this reason, myy account and card is verified so please get them to pay. They should have asked me for more if needed before allowing thousands to be deposited!!!!
