Nine Casino— player complaints: 12 in English

My cashouts are declined and my account is disabled. I can deposit instant and when i want to cashout nothing happend they just decline.

I have been with NineCasino for years. I am a VIP member. The app use to be 5/5* never had an issue. The app is no longer the same anymore. I have deposited tens of thousands of pounds in the recent months & have not had a recent withdrawal history with them. The last month I have deposited about 50

Rubbish site nowadays use to be so good use to get free bonuses all the time but nothing anymore ! Stopped evolution games stopped totally awful to wat use to be

The player from Ireland was facing difficulties withdrawing his funds, having deposited 11K with a small profit. At the time, he could not access 13,000 euros in his account as the casino requested crypto proof of funds, which he did not possess. We asked him to provide the documents and then contacted the casino on his behalf; the casino later confirmed his documents were accepted, his account was verified, and a refund procedure was initiated. The casino then stated that the balance refund was successfully processed on 13 July to the cryptocurrency address he provided. The complaint was marked as resolved after he confirmed the matter was settled.

The player from Quebec claimed that their withdrawal request for winnings of $749,917 remained unprocessed. They expressed dissatisfaction with the casino’s handling of their account, stating that verification processes and account resets were used to delay payouts, along with mismanagement of VIP privileges and a perceived hostile approach to discouraging withdrawals. It was determined that the account with the winnings belonged to the player's ex-partner and that the account was shared, which violated casino rules. Consequently, the complaint was rejected as unjustified because intervention was only possible on behalf of the account owner. The player was advised to use only their own account and payment methods to avoid similar issues.

TERRIBLE casino. I’ve deposited over $2000 here and I wake up in the morning and my account is CLOSED for absolutely no reason. The live agent tells me: “As per my check, the account has been closed by an administrative decision, and sadly it can't be reopened. The reason for closure hasn't been spe

doesn't pay, I've been waiting for the winnings for more than 3 months, I haven't received any messages, so they first deduct the money and then when they win, they don't pay.

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I had an account playing and I was able to deposit and withdraw with no issues. And then after I won a relative good bet they stopped paying and requested a bunch of "verification" files. I gave them everything they needed and passed all 4 stages of verification and then they decided to close my acc

Can someone in Australia please show me how they did they're withdrawal, as the details im putting in to do my withdrawal gets cancelled and its starting to pisssss me off

I deposited multiple times within 24 hours, and with every deposit I made, the first thing I got from my Silver Wheel spin was literally the worst possible reward possible. And that’s not even all of it, because the spins themselves did absolutely nothing — really nothing at all. I also just spent

I am writing to formally complain about the ongoing issues with my account verification process. I deposited funds using cryptocurrency, yet my verification is being delayed repeatedly due to what I consider an unreasonable and irrelevant request. Nine casino insists on receiving proof of a bank transfer to crypto, which does not apply to my situation. I am 50 years old and have been holding cryptocurrency for years. My crypto was not purchased recently, nor was it bought specifically for this deposit. I have explained this multiple times, yet the same request keeps being repeated. To comply with their requirements, I have already submitted my source of funds documentation. Despite this, my account remains unverified with no clear explanation. This ongoing delay, combined with the lack of proper responses, is both unprofessional and unacceptable. At this point i want: 1. clear explanation of exactly what is missing, if anything. 2. recognition that long-held cryptocurrency does not require a recent bank-to-crypto receipt. 3. immediate completion of my verification process, as I have fulfilled all reasonable requirements. I’ve been patient, but the constant ignoring and repeating the same irrelevant request is not acceptable and it feels like intentional stalling. So I’m asking for help here because I feel completely stuck. Thank you in advance to anyone who can help or point me in the right direction.