HeroSpin Casino: 5 complaints filed in English across 1 platform, 3 still open, disputed sums €6,714. Most of them are about withheld payouts (100%). Risk index 67.6. Texts below are the players' own words, as published on the source site; last complaint 2026-09-08.
Unresolved 2
Resolved 1
Under review 1
Status unknown 1
Complaints by month
07
08
09
Questions and answers
How many complaints are there about HeroSpin Casino?
The English-language record holds 5 complaints from 1 platform, 3 of them without a resolution; 1 carry no status from the platform. The latest one is dated 2026-09-08.
What do players complain about?
Mostly withheld payouts — 100% of cases.
Why is this page not a translation of the Russian one?
It is a different set of complaints. Russian pages count every source we scrape; this page counts only complaints whose original text is English — 5 of them here. Nothing is machine-translated in either direction.
How is the risk index calculated?
Risk index 67.6 is the share of complaints marked unresolved among those with a known status, plus a correction for disputed sums.
Complaints 5
08.09.2026Casino GuruWithheld payoutsUnder review
Player's withdrawal is delayed at Herospin Casino.
Player's withdrawal is delayed at Herospin Casino. [Withdrawal] — waiting
08.09.2026Casino GuruWithheld payoutsUnresolved
Player’s withdrawals have been delayed.
Player’s withdrawals have been delayed. [Withdrawal] — unresolved
08.09.2026Casino GuruWithheld payoutsUnresolved
Player's withdrawals are delayed and account balance is unprocessed.
Player's withdrawals are delayed and account balance is unprocessed. [Withdrawal] — unresolved
27.08.2026Casino GuruWithheld payouts
HeroSpin Casino - Player claims that payment has been delayed.
The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.The player from Finland has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. Written by JeanCasino Analyst & Complaint Specialist Submitted: 27 Aug 2026 Automatic translation:
23.07.2026Casino GuruWithheld payoutsResolved
HeroSpin Casino - Player's withdrawal is delayed at Herospin Casino.
The player from Japan had a €500 withdrawal request pending for 12 days at Herospin Casino, attributed to a "technical issue." Despite multiple inquiries to customer support, which confirmed compliance with the terms of service, the request remained unresolved, and no communication had been received regarding the delay. We contacted the casino, which confirmed that the €500 withdrawal was sent on 21 July and that another €500 withdrawal was still pending. The player later confirmed receipt of the €500 withdrawal requested on 21 July, so the complaint was marked as resolved.
